January 15, 2018
After an extensive search and sleepless nights, I finally decided on the car I wanted to purchase, CX5. I had an accepted offer and told my salesmen I would be there to finalize paperwork in 30 minutes. I told him I wanted the car completely detailed, especially the rims as they were covered in greasy dirt and the seats had sticky "goop" and footprints on them. There were also two spots under the front grill that needed touch up paint. I told him I am OCD about cleaning, they all said they completely understand, my salesmen says I'm on it. 3 1/2 hours later, they bring my car out, rims still dirty, touch up paint not done and the car is covered with a layer of dust. I have to leave to pick up my daughter and tell them I'll be back in 2 hours to pick up the vehicle. When I come back rims are cleaner but still dirty, touch up paint is done but it has dripped on the black bumper. It is a CPO car so I am supposed to get two keys, there is only one, when I ask about the second one, they say "we can program you one, but it will take about an hour" Seriously? They have had the vehicle for hours, knew it was CPO and should have 2 keys, if I hadn't asked, they would have let me leave with one key. I live 3 1/2 hours away, I can't just come back "next week" I got emails and phones calls prior to making an offer and I love my car but feel like once i puchased it they stopped making any effort to make sure I was happy with the service. I am picky but didn't think asking for a clean car was too much to ask but apparently it was to them.