Andrew Phouapadith was awesome and fun to deal with. He knew his stuff, was relaxed., and made the process of getting my very first brand new car a breeze! Would highly recommend! :-)
And by the way, I'm thoroughly enjoying my 2019 Acura RDX!
Car was in for a recall repair appointment. Since the mileage was near a normal maintenance schedule, I requested that this also be performed. Adding this to the scheduled appointment work [recall work] was not an issue. It added about 1-hour to the overall schedule time. All work was completed in under the quoted time by the Service Dept.
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
I have dealt with Rick Gross for my last 4 cars. He. Makes sure make an Informed decision o n the car I purchase. He always makes sure I know know all the ins and outs of the vehicle and fixes all the settings and connects my devices.. He always is available for any questions..I feel free to stop in for help. I WILL be back to Rick in 3 years when my lease is up.
This is our second time leasing a Acura RDX. We love the RDX, and the Acura dealership is awesome. I just picked up the 2019 RDX at the end of October. I already know the service department is great, as we used it for oil changes on the last Acura we leased from this dealership.
We love Christopher Wood, and I hope he does not mind me contacting him with minor questions about my very technical RDX.. He is great to work with. I like being able to go back to the same person I have worked with in the past.
All is good
by Cathy and Michaell Lesniewski from Penfield, NY
October 4, 2018
We have been customers of Acura for many years. The cars are great and the service is always excellent. Those are the top reasons we return. Our daughters both drive Acuras and I just leased the new 2019 RDX. It is beyond awesome!
My salesman Greg is smart, very knowledgeable and helpful...a real asset to your dealership!
The store manager put me in very good hands with Tim as my sales rep. He was polite, honest, funny, professional and patient. Actually, everyone was pretty great but Tim was the best. He missed his lunch to make sure I was completely satisfied. I was very comfortable and did not feel pressured. Would definitely recommend.
Thank you Murphey Shaw! You made it so easy. I can't believe that car is in MY driveway! I couldn't have dreamed better service. You're the best!
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