by Duane and Catherine Woodhouse from Edgerton, WI
November 6, 2018
4.5 (581 reviews)
I purchased My Vehicle from Smart Budget before the Holiday weekend. After a few days of driving it We realized it needed a few repairs. I contacted Our Salesman and He told Me to bring it in and I would be taken care of. First thing Tuesday morning I drove it into the Smart Service Center and there I met Ed with a smile ! Ed took over, arranged for the repairs to be completed at NO cost to Me, arranged for a loaner Car and kept Me informed until the work was completed. Thank You Ed ! You made the whole experience painless, You convinced Me to only SHOP Smart Motors in the future. Very Satisfied Customer.
Catherine (Sue) Woodhouse
2016 Acura MDX 3.5L w/Technology Package Review
BAHHH12
by Ferdianira12311 from lawrence
May 12, 2019
5
This is a great car , very nice with the styling performance is pretty good with the 6 in it and also gas miles are not bad
Jake was awesome! Came in looking for a used car and I bought my first car within an hour. All the people were sociable and helpful. I got all my questions answered and love my new car. Thank you everyone!
2017 Acura ILX Review
Bought mine used with less than 7,000 miles on it
by imposter222 from Sunnyvale, CA
December 19, 2018
4
I very happy with this car. I don't have the same complaints as other owners, but feel the car is comfortable enough for a low-end luxury car. The only problem is of my own making; I paid a little too much for this car, and should have done more homework before shopping for one. Since I drive less than 3,000 per year, I'm hoping this will be my last car. The 2006 Acura TL I had dropped the transmission, so I sold it to the repair shop owner. It would have cost $4,000 to replace the transmission on a $7,000 car.
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2018 Acura TLX V6 Tech Review
One year in...
by Q from Boston, MA
February 24, 2019
5
We bought our Acura TLX one year ago. So far it has been everything I expected from an Acura. Other than regular oil changes, nothing else has been needed. It’s been a perfectly reliable car. We have the 4 cylinder Technology package which has been perfect for our needs. After a year and 16,000 miles, we still love the TLX. It was surely a good buy and we are very happy.
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2015 Acura RDX Technology Package Review
Smooth car to drive
by GianneB from Ontario
March 20, 2019
4
This vehicle is very safe to drive in. It’s smooth, and spacious. I would recommend this car to anyone. I like that it has memory seating so I don’t have to keep adjusting myself when I come in and out of the car. Lots of compartments in the vehicle. Trunk has lots of room for your things
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Carvana-Touchless Delivery To Your Home Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
2013 Acura TL Technology Review
Best car ive owned
by ST3 from Kansas City KS
April 23, 2019
5
this car is like no other ive ever driven the feeling of connection the this car has is amazing and omg does this thing put the power down (;
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2018 Acura MDX 3.5L Review
Waiting for the lease to be over
by Tolip NYC from New York City, NY
April 12, 2019
3
Good power and that’s basically the only thing this car has to offer.
I had 2015 Pilot before, thinking that going to MDX was an upgrade. In reality not so much.
Interior is cramped. No window opening in the back tailgate. Not much storage in it vs Pilot.
Bunch of electric issues. I work in IT for a living but I tell you this car has too many buttons in console. Turning on AC is like launching space rocket. Overall bad interior design all together.
Another issue is sluggish transmission. In a parking lot or a mall going to reverse and forward just drive you crazy.
For the money this car cost, there are better options out there.
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2018 Acura RDX AWD Review
best "around town" vehicle
by 6 cylinder fan from Dearborn, MI
April 3, 2019
5
Liked my 2016. Bought the 2018. Didn't want a 4 cylinder 2019 ! Like the performance and economy of turbo less V6. Owned 2 Honda CRVs. Nice cars except for the 4 cylinder engines.
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Carvana-Touchless Delivery To Your Home Review
Best service ever!
by TonyC2018 from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.
2017 Acura ILX Review
Third one in a row
by will from galloway
December 12, 2018
4
You really cant beat the ILX for the price. Other cars with much less cost much more. The car is tight with no squeaks or rattles. Interior has everything you need. This is the 3rd ILX we've gotten in a row.
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Carvana-Touchless Delivery To Your Home Review
Sold my beautiful 2015 Subaru Outback. It was a breeze !
by Long time Subaru owjer from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
Out of the blue I was contacted by a woman from Carvana on a Sunday when I actually had time to communicate. She and all of the subsequent reps who sent me information as I needed or requested it were professional and thorough. I was able to research the company online and was impressed with the entire concept of online selling and car buying and the ease with which I was able to find background information. Once I agreed to the offer I was taken step by step through the process. I was not confused even once by the process. I had nothing to do but gather my documents, upload them and then schedule a date for my car to be picked up and for me to be paid. The local rep. From Carvana came to my home exactly at the agreed upon time, was clear about what was going to happen, worked quickly and answered my questions. Once the papers were signed (I did not need to go to the DMV or AAA or to a notary) I received my check and my car was loaded on the one car hauler and driven away. I deposited the check that day and funds were available the very next day (which happened to be a Sunday). If I were not really strapped for time perhaps I could have made an extra $ 500-1000 overall by selling it to an individual but I would have worked very hard for that extra money and spent time I did not have available. Instead, I was not stressed by the extra work, my other responsibilities were able to be met and my car is off and becoming someone else???s beautiful Subaru. Thank you Jan and all the others who worked on the transaction. Judy R ...
2018 Acura RDX Review
Drives so smooth and I feel safe!
by Pohagan from NY
January 27, 2019
5
The leg room in the back seat is amazing! The trunk is a good size! It is AWD which is amazing for the winter! The electronics that come standard are impeccable!
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Carvana-Touchless Delivery To Your Home Review
The Absolute BEST way to buy a car!
by The Captain from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
This is how buying a car is supposed to be. Go online, get qualified, see the terms upfront, pick any car you like and then have it delivered to your doorstep. If you don't like it for ANY reason, you can return it in 7 days, no questions asked. You can either choose another car or just give it back. My BMW i3 was exactly as they described it (it even had additional options they didn't mention). I cannot emphasize enough how this is the future of car buying. No more dealership 'let me talk to the manager' games and wasted time. Also, the customer service was incredible. The girl that delivered my car at 11:30 am exactly as promised, was super friendly and showed a genuine interest in any concerns I expressed. There were some small blemishes on the interior and they sent out a car detailer to treat the problem. I was extremely impressed. She also promised a little care package and to my surprise, I received a FedEx package a few days later from Carvana packed with goodies! If you have ANY hesitation - don't - my Carvana experience was FANTASTIC!
2014 Acura MDX 3.5L Review
Very satisfied with the staff, they work together
by LISA from little ferry
April 25, 2019
5
Very satisfied with the staff, they work together and make sure you have the best experience. I will definitely go back for my next vehicle.
Thank you louis for helping me
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2015 Acura RDX Base Review
Safe, strong, well made.
by CarGirl from Dallas
December 30, 2018
5
This car would be ideal for a young family starting out. Safe, strongly made. Reliable in various weather conditions. Smooth ride. Good value for the money.
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Carvana-Touchless Delivery To Your Home Review
I love this place.. Best Car buying experience ever!!!!!
by JJ from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
I purchased a car in Aug 2018, there was a delay with the delivery. No big deal they called me and offered me an Uber being the next day I didn't have a ride there. I didn't like it and it was returned it with no issues. 3 weeks later i ordered another car. I love the ease of ordering online and the description of the car isn't too far off. I received my second car and it had a small dirt area on the back. I made a joke about it with the delivery driver and he made a call and they gave me a detail on them. Then as I was going through the settings of the vehicle I noticed one of the the items they listed as a perk wasn't actually in the car. I called carvana and they admitted to their mistake and accommodated me with what they were able to offer. I have never been to a dealer that will admit their mistake and then try to assist you to make things at ease for you. If i am in the market again I will definitely come here. I would recommend them. Their customer service is great and even the warranty/claims area. I took the car to the dealer to get it looked over and when they found an item they called Carvana and it was taken care of without an issue. This was a hassle free buy. Thank you Carvana I do not remember my delivery driver name but he was the best. Thank you Michelle Benitez for all the great help and customer service you gave me. Not once did I feel like I was getting attitude from her because I was complaining about a misprint. Thank you for taking my concerns serious. JJ (Texas)
2018 Acura RDX Review
Extremely comfortable and functional car!
by K1 from Trinity, FL
December 7, 2018
5
This car is just perfect for me!It is both beautiful inside and outside, and easy for me to throw my bike and workout gear in the trunk area. I hope to use this car for a long time!
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Carvana-Touchless Delivery To Your Home Review
Who Knew Car Buying Could Be So Easy?
by JPaul7168 from DealerRater.com
December 3, 2018
4.3 (7017 reviews)
I completely enjoyed my car buying experience with Carvana! The online process was so simple. After selecting the vehicle I wanted to purchase, it was just a matter of uploading a few documents and I had an offer on my trade-in and financing approval within minutes. I picked up my car at their Nashville location a couple of days later and it was delivered spotless and in like-new condition. The entire pick-up experience took less than an hour and that's including a 20 minute test drive. No hassles, no sales pitch and no pressure. I wish I could remember the name of the customer advocate in Nashville (I think it was AJ-but I'm not 100% sure about that) because he was excellent and deserves a shout-out in this review. The only extremely slight negative was that the 360 website tour of the vehicle that I purchased incorrectly showed heated seats as one of the features but the car does not have heated seats. Wasn't a deal breaker for me as the car was a great value for the features that it did have and it was otherwise exactly as advertised. Loving my nearly new car and would definitely buy from Carvana again!
2014 Acura RDX Technology Review
Smoothest riding car I ever owned
by petunia from Mesa,Az
May 16, 2019
5
My Acura RDX is very smooth riding, fuel efficient, easy handling, and fun to drive. I had no major problems with it and would highly recommend the RDX to family and friends!
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2019 Acura RDX Base Review
Beautiful inside and out. q
by Nrf from Sarasota, Fl
May 16, 2019
5
This car is gorgeous with a smooth and peppy ride. It handles great with a sporty feel. It has all the bells and whistles that one could want and the newest safety features.
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Carvana-Touchless Delivery To Your Home Review
2014 Kia Soul from Carvana, Awesome!!!
by gcousins70 from DealerRater.com
November 6, 2018
4.3 (7017 reviews)
I love my 2014 Kia Soul. It's the 2014 base model but has features most base models don't. Cruise control, bluetooth, digital dash with outside temp., avg. MPG, fuel window by miles remaining, etc.. It's like new, has low miles at 35K. I read some reviews about the Soul base models 1.6L engine, that it was sluggish or lacking power, I find this not to be true. I think some reviews are too picky, it's not a dodge charger with a hemi but it has more than enough power for any normal driver. There are a couple of barely noticeable blemishes but this is expected from a three year old vehicle. The process was much easier than dealing with a dealer or individual seller. I financed through Carvana, very easy process. The car drives like new and to my surprise, the Soul has a ton of room for a guy 6-2. The delivery guy was cool and the vehicle was delivered three business days after I purchased it. I saved a lot of money. I did my research and local dealers are charging around $1k more for this vehicle plus you have to pay their dealer fees and deal with the bs games they play (aggravating). I also saved $500 from a friend referral, so I saved around $2K. I would highly recommend Carvana.
2015 Acura TLX V6 Review
love this car! Stylish, reliable, and comfortable!
by beach lover from Aliso Viejo
May 1, 2019
5
This is a great car to commute to work with the wheel-lock it makes it a more relaxing comfortable drive. It's great for going out with friends also as there is plenty of room and the seats are very comfortable.
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