I had been searching for the car that I wanted within my budget for a while and other dealerships just couldn't meet my needs and often tried to push me in a direction I didn't want to go.
Then I found the listing for (now my current car) a Jeep Renegade in my budget on Cars.com with lots of information/pictures and descriptions. However, it didn't have luggage rack rails...So I used the Cars.com feature to ask a question on wether they could be added. Within a day of asking my question I got an email and a text from the seller (Brian) at Extreme. Awesome customer service and very personable. He cleared up my question and scheduled an appointment to see the car.
I got to the dealership early and they already had the car pulled up, handed my mother and I the keys and said "take it for a spin - go get lunch if you want to". It was wonderful being able to test drive a vehicle without the pressure of the salesman there.
Beyond that, the salesman, Brian, was absolutely awesome! He made sure all of our questions were answered and even the owner of the dealership came in to help us when we had questions about the Carfax - took the time to dig up photos of the car when it was purchased at auction.
Next thing I know I was driving my perfect car away with a full tank of gas within the budget I had set. It was also wonderful the ease it was to finance my car through a credit union and not a dealership - Extreme worked seamlessly with it and never pushed me away from the decision to use a credit union Great car buying experience.
2012 Chevrolet Malibu LS Review
Very satisfied
by Dlh from Pawtucket, RI
May 10, 2019
5
Great car. This is my third Malibu and I love the performance and reliability of these cars. Also they have lots of legroom and trunk space as well.
I wanted a reliable car that could be driven year round, something that could handle these Michigan winters but was also good for road trips and just my average commuting. Terry Hardcastle did a great job at helping me pick out a car. She is very honest and knowledgeable and I appreciate that greatly. She let me weigh the decisions I was making and never pressured me into anything. She helped me figure out what I wanted and even helped me arrange financing. I will definitely reccomend Terry Hardcastle to my friends when they want look for a car. I chose a 2015 Jeep Patriot, It handles the roads like a champ and just in time for the snow storm we just got. I really put it to the test and I was very satisfied at how well it handled and its great on gas. Thank you Extreme Dodge and Thank you Terry Hardcastle, I will definitely come back in the future.
2017 Chrysler Pacifica Touring-L Review
Most pleasing new car purchase ever.
by Old Coach from Muskegon, Michigan & Bradenton Florida
April 15, 2019
5
The improvements i have found over all others i have owned is remarkable. Gas mileage averages 29.6 for an 8-passenger Van. seating is extremely comfortable, silent ride, great sound and easily operated electronics. The later is in comparison to my 2015 Honda CRV.
Worked with AJ. He's a good guy, personable, responsive and seemed genuinely interested in providing the best possible match to what we were looking for. Unfortunately, we weren't able to come to an agreement on price and another vehicle caught our eye. But I would definitely recommend AJ.
3 stars for facilities because the lot is cramped, but they are working on moving to bigger & better place.
2015 Chrysler 200 S Review
it's broken
by roseyneal from Marietta, Ga
May 16, 2019
5
car's broke and they can't seem to fix it, car had been in the shop for 3 WEEKS twice before that in March and April
I broke down on Friday just as I was pulling into fort custard recreation area Because it was Friday I had to wait until Monday morning to get my car towed to get it fixed. Since we weren't from the area my husband and I decided we wanted to have the jeep worked on at a dealership. Monday morning we had our jeep towed to Hinkle Chrysler Jeep Dodge dealership my husband explain the situation to the service Rep (Aaron) Who said he probably couldn't look at it until after lunch. We received a call at 10 AM telling us that they had figured out that it was the water pump our car was ready by 3 PM and it ended up costing less than was originally quoted definitely recommend this dealership
2019 Chrysler Pacifica Touring-L Review
My first new car and I absolutely love it
by Linda E from Englewood, FL
May 14, 2019
5
I have been looking for a vehicle comparable to my other vehicle and this one was perfect, I love the large Navigation screen, and the comfort, plus it looks great
I've been searching two years to find a replacement for my high mileage 2002 Cadillac Eldorado. I was looking at panther platform Town Cars, Marquis and Crown Vics but decided a Dodge Charger was more my style. I expanded the search out to 250 miles and test-drove cars in Kalamazoo, South Bend, Chicago and Holland. I ended up purchasing a charger at Henkel Chrysler Dodge Jeep in Battle Creek. Peter Oppenhuisen the salesman I worked with knew the charger they had may be right for me before I did. I can highly recommend this dealership as even though I was dealing with the used lot down the road from the new cars I felt like I was given a new car experience. Everyone I dealt with was very friendly and professional, all my questions were answered and all my concerns were addressed. Their maintenance department did a great job reconditioning and tweaking issues before the car was delivered to my driveway. Eric Clark the Sales/Finance manager that helped me purchase the vehicle and manufacturer's warranty with unlimited miles was incredibly helpful and efficient weighing all the different options to find the right mix for my situation. I feel I'm good at reading people and I felt like I could trust the people at Henkel, something I have not experienced at most dealerships. If you're in the market for a new or used vehicle and want to receive an excellent dealership experience I can highly recommend buying your next vehicle from Henkel henkelauto.com
2019 Chrysler Pacifica Touring-L Plus Review
Best vehicle we've owned thus far!
by bodo from Guilford, CT
May 12, 2019
5
This new 2019 Chrysler Pacifica Limited is awesome! Unbelievably quite, cannot hear any road noise. Excellent performance! Could not have chosen a better car for our needs!
I inquired on line. Got a quick response and all info requested. Have not made a buying decision yet.
2015 Dodge Journey Crossroad Review
I'm in love
by Brenda from Whiteland, IN
April 9, 2019
5
I was looking at Journeys for a few months and I recently upgrade from a 2014 Chevy Cruze to a 2015 Dodge Journey RT. I'm in love with it. It's probably the best decision I have ever made. Yes I'm aware I only got a year newer vehicle than the one I had but my options were slim with price ranges. I wanted a 2016 or 2017 dodge journey but the price was to high and I was upside down on my Cruze. (Only had my Cruze 2 years on loan) Journey drives so smooth. And i love the interior design. This SUV is underrated by the critics. I think they should reevaluate it. It's a nice budget friendly Mid sized SUV and I love it. The gas mileage hasnt even been that bad either. Cant wait to take it to Florida.
by Don’t dodge it RAM IT from Battle Creek MI
December 3, 2018
4.6 (109 reviews)
This is the second car we’ve purchase from Henkel and Dan Swanson, I like that you don’t have to worry if you’re getting the best price or quality because it’s already there. Dan is super knowledgeable about the entire product line and isn’t going to pressure sell you into making bad long term decision. Don’t forget about the LIFETIME warranty!
2017 Chrysler Pacifica Limited Review
You get what you pay for.
by Family man from MI
April 29, 2019
5
I gave our 2017 Pacifica Touring L plus all five stars except for reliability. We’ve only owned it a month and a half now and don’t know how reliable it will be for us. Other than that this vehicle is exactly what we wanted The price was high for the rest of it other brands we were looking at but for the features you get at that price you really do get what you pay for if you want a loaded full Van with all the features you want and some you don’t want but realize you need Our van is the one that filled all of our requirements and more.
Many thanks to our salesman Bill Ben and Todd the manager. They went above and beyond to find the best vehicle for us. They were honest and trustworthy; a rare find in today’s world! We are very grateful and would go to them again.
2018 Dodge Journey SXT Review
Very comfortable and good running vehicle
by Jramz from Ontario
May 14, 2019
5
Car is very roomy in the inside, driver seat very comfortable on my crossroads, it handle well on turns and smooth drive, Im absolutely happy with this vehicle
Came in for service on our 2008 Jeep and also purchased a 2018 Challenger T/A 392.
Would recommend this dealership to anyone a large selection of vehicles.
2019 Dodge Grand Caravan GT Review
Upgraded from the Dodge Journey
by mamabear from Turlock CA
May 11, 2019
5
We are a family of 5 with a 15 year old, a 12 year old and a 7 year old, who are all growing at amazing rates. We had a Dodge journey for a few years but outgrew it so we went with the 2019 dodge caravan. It drives very similar to the journey; smooth, good pick up. The interior has so much more room though!! The kids love that there are outlets everywhere to charge their electronic devices and they even love the dvd player (even though they all have their own phones or ipads). I definitely wouldn't base my purchase on reviews from people who have only rented it: we all know how rental cars are treated by people.
This is a great choice for a family looking for an afforable minivan.
Great experience with Henkel Dodge salesman Garrett Miller was wrapped up in a lot of other items along with everybody else in the place they were very busy but he took the time out to show me and my wife 4 trucks and we left with the truck that we wanted he had all the knowledge that I researched which matched didn't try to sell me anything you let me and my wife enjoy the drive of the vehicle without talking allowed us to check the two trucks that we drove the only time he shared information is when we ask questions which I thought was very awesome and he was very thorough with his information I would send my family and friends to Henkel Dodge
2012 Chrysler Town & Country Touring Review
I’ve had several Dodge vans, but I love this one.
by Eloise from Laurie, MO
February 20, 2019
5
I get teased a lot because I am a senior citizen without kids. Many people relate minivans as a family vehicle . We’ve traveled long distances and it is very comfortable. I see seniors driving them all the time. I would buy another one .
Matt was great to work with. We called ahead of time and it was smooth sailing from there. My credit is below “good” and they were still able to work with me and keep my payments low. I will be shopping there again when the need for another car arises.
2018 Chrysler Pacifica Limited Review
THE MOST CONFORTABLE MINIVAN FOR DRIVERS
by THE NEW PACIFICA, OFF THE CHAIN. from GEORGIA
May 8, 2019
5
PLENTY OF SPACE, GREAT FOR LONG DRIVING, RADIO SCREEN CONNECTS TO CELLPHONE ALLOWING TO LAUNCH YOUR OWN CELLPHONE APPS. THE BEST BLUETOOTH DEVICE ON A VEHICLE WITH VOICE RECOGNITION, PARKING IN REVERSER ASSISTANT TECHNOLOGY INCLUDED AND MUCH MORE FEATURES. THE ONLY REASON FOR SELLING IS THAT I NEED AN UPGRADE TO A 250 DIESEL PICK UP TRUCK FOR HEAVY LOAD.
I have purchased 2 used vehicles from Henkle! Words can not express how wonderful my car buying experience was the second time especially! Clay is an amazing salesman and I highly recommend anyone looking for a vehicle (new or used) to go see him! The business manager was also amazing, professional and very personable!
2017 Dodge Journey Crossroad Review
My wife got one, 2 years later I did too!
by Twee from Burnsville, MN
May 15, 2019
5
My wife drove a new Journey Crossroad off the lot two years ago. Last week my Mitsubishi went kaputs after owning it 16 years. I liked my wife's Journey so much I finally got a chance to get one of my own. The V6 has alot of zip, it can tow my boat, comfortable quiet ride. Really enjoying it without any problems with either of them.
I called at least 5-7 dealers in attempt to procure the car I wanted. This dealer had the best price in the State of Michigan, and in the surrounding States. They also gave exceptional value for my trade-in vehicle. They are 1.5hrs away from where I live, but the drive was well worth it. Would buy again.
2019 Chrysler Pacifica Touring-L Plus Review
rides great , very comfrotable.
by tazzman from River Grove
April 28, 2019
5
plenty of legroom also easy to stow back seats. love the back up camera. very happy the back windows opens on both sides. great car.
Nice to deal with. Had Steve for sales. Found 5 vehicles we wanted to look at. 1st one on the list met all of our requirements. Financing went smoothly. Overall, we are very pleased with the entire process.
2018 Chrysler Pacifica Touring Plus Review
Beautiful well driven Van. Wife loves it!
by Ant&Lisa from Livermore Ca
May 4, 2019
5
Inside the seating room is bigger than our towncand country which is great. 2 design flaws i feel and a lot of others do too online is #1 the headrest for mid seating is not good for child seats..very hard to remove head rest and they Do NoT adjust at all. Its an issue for families, #2 the gear switch knob is poorly placed as anyone who uses volume on radio could easily flip it into lower gear or neutral and i see that as safety hazard . Overall besides thise two things i still would give the Van 4.5 stars for everything else. Really is a great purchase!
Gale Cvitkovic is the man! If your looking to buy a car definitely go to Heinkle Battle Creek. One of the absolute best and easiest car buys of my life. Excellent group all the way around. I'm in love with my new jeep. Thank you guys and gals. I'll definitely be recommending you to anyone in search of a new car.
2019 Chrysler Pacifica Limited Review
3 in 1 sports car , truck , Cadillac. Must have.
by Pacifica Touring L Plus from Edmonton, AB , Canada
April 24, 2019
5
I have the 2018 Chrysler Pacifica Touring L Plus. Love it so I much ! ! !
Good handling , 9 speed transmission for good power and speeding a 3.6 L , cabin ride nice and quiet , 13 Alpine speaker with a Uconnect stereo system , 2 Blue ray DVD on the back of the seats for second row ; with built in games. The screen is like a smart phone or tablet like design , fast heated seats in first row and second row , plus fast heated steering wheel. Drives like a Cadlilac. Looks like a SUV. Speedy like a sports car. But it a Minni can. More people will buy this for it does not look like a mini van. I had a Kia Sorrento fully loaded but now love the Chrysler Pacifica Touring L Plus and will never go back. It like having a 3 in 1 vehcile. So Awesome and the price is good. I recommend this for anyone . It sporty , lots of leg room , lots cargo space , can haul 4 x 8 ply wood so it acts like a truck. Good for camping or long travel. Test drive one and find out for yourself.
I found the Jeep that met and exceeded my expectations.
Garrett Miller (sales professional) offers excellent customer care!
Thanks, Henkel
Derrick
2018 Chrysler Pacifica Touring-L Plus Review
Love this vehicle!
by RT and RJ (old married couple 58 years) from Rives, TN
April 26, 2019
5
I am sorry that some owners have had problems. We have owned a Town and Country seven years before the Pacifica. I thought the Town and Country was about as good as it gets. But, wow, the Pacifica is better for us. We are both 77 years old and it suits our needs perfectly!
Rich Krzyzanski at Henkel Jeep is the best sales professional you can ask for. His customer service is exceptional. Thanks for making my second every car purchase a real pleasure.
I know I had to wait a bit for the Jeep Renegade but it was worth it.
2018 Chrysler Pacifica Limited Review
Very smooth riding
by Beis from Madison, Wis.
April 22, 2019
5
Have owned Caravan before and it fits our needs now and in the future.
Has comfort we want when traveling on a vacation trip to Florida.
We did Test drove with very knowledgeable salesman Rich did a great job! made the process very quick and easy.. thanks really loving new car!!
2018 Chrysler Pacifica Limited Review
A comfortable and stylish ride.
by J. Becker from Wapakoneta, Ohio
April 21, 2019
5
A great low mileage used vehicle. Stylish and comfortable. The advanced tech package is great. The kids absolutely love the entertainment center and heated mid seats.
Great customer service! We loved our salesman, he was very helpful and explained everything we needed to know. He was there whenever we needed him and went over an above for us. We will definitely be going back.
2019 Chrysler Pacifica Touring-L Review
The Best Minivan, yet!
by OldCarman from Oakland MI
April 9, 2019
5
Every tech toy you could want and then some! Comfortable cruiser and commuter, that handles and performs very well. Start/stop works well, mileage is 25 on a trip. This is a luxury car that fit adults .
CONS:
Had to order an Ocean Blue one, to NOT get a rear DVD player or 20"wheels/50 series tires. Looked within 500 miles of Detroit. Compared to previous generations, it has grown to Van Size. Would prefer the same design about 25% smaller, for trips out East. Using the $1000 cell phone business model, gives you a 142 page weasel words warning manual on child seats and airbags. You have to go online (712 pages), or to the IP screen (to read the tiny white type on black) manual , not to be used while driving mind you. Almost as annoying, is the lack of a CD player or hard drive, in the $700 radio.
Can't add an aftermarket CD player, either. So you must convert ALL your CDs to digital MP3 files, at a great time consuming effort! Product Planning really misses the boat at FCA. Not ALL minivans are for people with kids, either. Adults, without kids, like the size, convenience, and capacity of these, especially the Limited models. Would be nice to actually pick and choose the high tech features, as all are not needed or wanted.
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