Customer service outstanding. Maintenance and repair staff efficient and thorough. Sales staff concerned and knowledgable. Cashier efficient and considerate. Overall great experience
2017 Buick Encore Preferred Review
Reliable compact SUV , EZ to park & maneuver
by G P from Philadelphia
May 7, 2019
5
Great small SUV with all the latest in technology. I get great gas mileage 38 on the highway and around 32 combined. Has adequate pickup; Buick sales rep told me about Trifecta performance tuning which livened up the vehicle. (optional aftermarket engine trans tuning software)
by 2016 Jeep Wrangler Unlimited Mopar Lifetime from Homer, Michigan
November 5, 2018
3.3 (29 reviews)
My salesman was not afraid to do his homework and come up with a fair price, which minimized hassle. Since there wasn't much haggling on the vehicle price and it was a direct order the dealership considered a break on Mopar bumper to bumper lifetime warranty as well. I came away feeling it was fair which is important. Everyone needs to make money, but I didn't feel there was any gouging involved. In addition, the dealers honored military service with a nice discount related to the Jeep Wrangler unlimited. Cole Chrysler was a positive experience. Efficient, knowledgeable, and hard working. I will give them a first look on my next vehicle purchase.
2019 Dodge Journey GT Review
Awesome Journey!
by Mike from Marion, Ohio
April 27, 2019
5
This vehicle is perfect for the growing family and the price! The 2019 has the third row seats and plenty of head and leg room for adults.
I broke down on Friday just as I was pulling into fort custard recreation area Because it was Friday I had to wait until Monday morning to get my car towed to get it fixed. Since we weren't from the area my husband and I decided we wanted to have the jeep worked on at a dealership. Monday morning we had our jeep towed to Hinkle Chrysler Jeep Dodge dealership my husband explain the situation to the service Rep (Aaron) Who said he probably couldn't look at it until after lunch. We received a call at 10 AM telling us that they had figured out that it was the water pump our car was ready by 3 PM and it ended up costing less than was originally quoted definitely recommend this dealership
2019 Chrysler Pacifica Touring-L Review
My first new car and I absolutely love it
by Linda E from Englewood, FL
May 14, 2019
5
I have been looking for a vehicle comparable to my other vehicle and this one was perfect, I love the large Navigation screen, and the comfort, plus it looks great
I've been searching two years to find a replacement for my high mileage 2002 Cadillac Eldorado. I was looking at panther platform Town Cars, Marquis and Crown Vics but decided a Dodge Charger was more my style. I expanded the search out to 250 miles and test-drove cars in Kalamazoo, South Bend, Chicago and Holland. I ended up purchasing a charger at Henkel Chrysler Dodge Jeep in Battle Creek. Peter Oppenhuisen the salesman I worked with knew the charger they had may be right for me before I did. I can highly recommend this dealership as even though I was dealing with the used lot down the road from the new cars I felt like I was given a new car experience. Everyone I dealt with was very friendly and professional, all my questions were answered and all my concerns were addressed. Their maintenance department did a great job reconditioning and tweaking issues before the car was delivered to my driveway. Eric Clark the Sales/Finance manager that helped me purchase the vehicle and manufacturer's warranty with unlimited miles was incredibly helpful and efficient weighing all the different options to find the right mix for my situation. I feel I'm good at reading people and I felt like I could trust the people at Henkel, something I have not experienced at most dealerships. If you're in the market for a new or used vehicle and want to receive an excellent dealership experience I can highly recommend buying your next vehicle from Henkel henkelauto.com
2019 Jeep Cherokee Latitude Review
4th Jeep I’ve owned and I’m loving it
by Kayd44129 from Parma, Ohio
May 10, 2019
5
Roomy with a nice ride. Lots of great tech features. I have the TrailHawk edition and the exterior detailing is sharp. I love this ride.
I inquired on line. Got a quick response and all info requested. Have not made a buying decision yet.
2019 Chrysler Pacifica Touring-L Plus Review
Best vehicle we've owned thus far!
by bodo from Guilford, CT
May 12, 2019
5
This new 2019 Chrysler Pacifica Limited is awesome! Unbelievably quite, cannot hear any road noise. Excellent performance! Could not have chosen a better car for our needs!
by Don’t dodge it RAM IT from Battle Creek MI
December 3, 2018
4.6 (109 reviews)
This is the second car we’ve purchase from Henkel and Dan Swanson, I like that you don’t have to worry if you’re getting the best price or quality because it’s already there. Dan is super knowledgeable about the entire product line and isn’t going to pressure sell you into making bad long term decision. Don’t forget about the LIFETIME warranty!
2019 Chrysler Pacifica Limited Review
rides great , very comfrotable.
by tazzman from River Grove
April 28, 2019
5
plenty of legroom also easy to stow back seats. love the back up camera. very happy the back windows opens on both sides. great car.
Many thanks to our salesman Bill Ben and Todd the manager. They went above and beyond to find the best vehicle for us. They were honest and trustworthy; a rare find in today’s world! We are very grateful and would go to them again.
2019 Dodge Grand Caravan GT Review
Upgraded from the Dodge Journey
by mamabear from Turlock CA
May 11, 2019
5
We are a family of 5 with a 15 year old, a 12 year old and a 7 year old, who are all growing at amazing rates. We had a Dodge journey for a few years but outgrew it so we went with the 2019 dodge caravan. It drives very similar to the journey; smooth, good pick up. The interior has so much more room though!! The kids love that there are outlets everywhere to charge their electronic devices and they even love the dvd player (even though they all have their own phones or ipads). I definitely wouldn't base my purchase on reviews from people who have only rented it: we all know how rental cars are treated by people.
This is a great choice for a family looking for an afforable minivan.
Went to the GMC dealer in the morning; they were not willing to work with us. After reading an article about Ram outselling GM trucks, we stopped at Vicksburg Chrysler. Their inventory was good, the salesperson (Joe Mater) was great to deal with. After talking to us, Joe realized we were looking for the bottom line without any back and forth negotiating. Within 10 minutes, we had a very good number, and after lunch, we are driving home with a new 1500 Laramie.
2014 Dodge Journey Limited Review
Dodge Journey sxt
by AngelCardsFan31 from Saint Louis, MO
April 30, 2019
4
Although the car has 3rd row seating and comes with some updates from the end of this current decade, the car itself seems like it will face many car servicing. From the Bluetooth not connecting properly, USB ports not charging, loud engine noise and car acceleration issues. Very disappointing.
I was in the market for something new and the dealership I was working with didn???t seem to level very well with me - something felt off. I came across Vicksburg Chrysler online and pursued a vehicle I thought I wanted. Brent first helped me and I was quite pleased with his efforts. I came in on a Saturday and purchased a truck. It was awesome, however I realized I may have made a mistake in wanting a truck. I have some physical limitations and the truck actually was too tall for me to maneuver on a daily basis. I called the dealership and brought the vehicle back. At this point, I met Melanie Farrington. She was so understanding and probably one of the nicest people I???ve encountered in a long time. We spent quite a bit of time looking at other vehicles and finding the best fit for me and my needs. I was In a unique situation and she wanted to remedy that. Bless her heart - she helped me get a beautiful 2018 Chrysler Pacifica. It is perfect for me. Her patience was amazing and her professionalism was inspiring. I can???t say enough things about my awesome experience at Vicksburg Chrysler. I highly recommend them as I know you???ll find your new car experience with them very satisfactory, especially if you???re fortunate enough to work with Melanie.
2018 Genesis G80 3.8 Review
Fast, comfortable, quiet, great standard features
by Pa-G80-owner from Reading, Pennsylvania
May 15, 2019
5
My G80 Sport exceeds my expectations. More standard features than Audi, MB, Infiniti at much lower price. As fast as my previous Infiniti G37 Sport, but more room in back seat. The G80 doesn't handle like a sports car though, but as a cruiser, it can't be beat. The infotainment system is simple and easy to navigate (unlike the Lexus mouse like controller). It is a heavy car, so mileage isn't the best, and stock Continental tires suck, but everything else is fantastic.
Came in for service on our 2008 Jeep and also purchased a 2018 Challenger T/A 392.
Would recommend this dealership to anyone a large selection of vehicles.
2019 Chrysler Pacifica Touring-L Review
3 in 1 sports car , truck , Cadillac. Must have.
by Pacifica Touring L Plus from Edmonton, AB , Canada
April 24, 2019
5
I have the 2018 Chrysler Pacifica Touring L Plus. Love it so I much ! ! !
Good handling , 9 speed transmission for good power and speeding a 3.6 L , cabin ride nice and quiet , 13 Alpine speaker with a Uconnect stereo system , 2 Blue ray DVD on the back of the seats for second row ; with built in games. The screen is like a smart phone or tablet like design , fast heated seats in first row and second row , plus fast heated steering wheel. Drives like a Cadlilac. Looks like a SUV. Speedy like a sports car. But it a Minni can. More people will buy this for it does not look like a mini van. I had a Kia Sorrento fully loaded but now love the Chrysler Pacifica Touring L Plus and will never go back. It like having a 3 in 1 vehcile. So Awesome and the price is good. I recommend this for anyone . It sporty , lots of leg room , lots cargo space , can haul 4 x 8 ply wood so it acts like a truck. Good for camping or long travel. Test drive one and find out for yourself.
Great experience with Henkel Dodge salesman Garrett Miller was wrapped up in a lot of other items along with everybody else in the place they were very busy but he took the time out to show me and my wife 4 trucks and we left with the truck that we wanted he had all the knowledge that I researched which matched didn't try to sell me anything you let me and my wife enjoy the drive of the vehicle without talking allowed us to check the two trucks that we drove the only time he shared information is when we ask questions which I thought was very awesome and he was very thorough with his information I would send my family and friends to Henkel Dodge
2018 Chrysler Pacifica Limited Review
THE MOST CONFORTABLE MINIVAN FOR DRIVERS
by THE NEW PACIFICA, OFF THE CHAIN. from GEORGIA
May 8, 2019
5
PLENTY OF SPACE, GREAT FOR LONG DRIVING, RADIO SCREEN CONNECTS TO CELLPHONE ALLOWING TO LAUNCH YOUR OWN CELLPHONE APPS. THE BEST BLUETOOTH DEVICE ON A VEHICLE WITH VOICE RECOGNITION, PARKING IN REVERSER ASSISTANT TECHNOLOGY INCLUDED AND MUCH MORE FEATURES. THE ONLY REASON FOR SELLING IS THAT I NEED AN UPGRADE TO A 250 DIESEL PICK UP TRUCK FOR HEAVY LOAD.
I moved to Kalamazoo back in the spring and needed to have my oil changed and tires rotated in Nov. I called the Ford dealership in the Kzoo area and could not get any appointment for two weeks. Never had this issue with Grand Ledge Ford in my previous city. I called up Lakeview in Battle creek and they got me in the same day. Arrived for my appointment early and they had my truck on the rack in less than 10 minutes and I was out of there quickly. Service staff was very nice and professional as well. Even though it 18 miles and a 25-30 minute drive from where I live, as long as I live in the Kzoo area, I will use Lakeview for all my Ford service needs!
Oh, and they didn't pressure me on buying all kinds of things that I know I didn't need as well. I was a service manager for 16 years for several major car rental companies and know when I am being taken advantage of.
So again, thank you for your outstanding and honest service. It got you a customer that will be dedicated to you as long as I am in the Kzoo area.
2017 Ford Edge SEL Review
My new Ford Edge!!!
by Mjchaney from Healdton, Ok
May 4, 2019
5
I absolutely love my new car and all the extras it has!! Super comfy and roomy for my family!! Love it drives and rides wonderfully!!
Matt was great to work with. We called ahead of time and it was smooth sailing from there. My credit is below “good” and they were still able to work with me and keep my payments low. I will be shopping there again when the need for another car arises.
2019 Chrysler Pacifica Limited Review
The Best Minivan, yet!
by OldCarman from Oakland MI
April 9, 2019
5
Every tech toy you could want and then some! Comfortable cruiser and commuter, that handles and performs very well. Start/stop works well, mileage is 25 on a trip. This is a luxury car that fit adults .
CONS:
Had to order an Ocean Blue one, to NOT get a rear DVD player or 20"wheels/50 series tires. Looked within 500 miles of Detroit. Compared to previous generations, it has grown to Van Size. Would prefer the same design about 25% smaller, for trips out East. Using the $1000 cell phone business model, gives you a 142 page weasel words warning manual on child seats and airbags. You have to go online (712 pages), or to the IP screen (to read the tiny white type on black) manual , not to be used while driving mind you. Almost as annoying, is the lack of a CD player or hard drive, in the $700 radio.
Can't add an aftermarket CD player, either. So you must convert ALL your CDs to digital MP3 files, at a great time consuming effort! Product Planning really misses the boat at FCA. Not ALL minivans are for people with kids, either. Adults, without kids, like the size, convenience, and capacity of these, especially the Limited models. Would be nice to actually pick and choose the high tech features, as all are not needed or wanted.
On September 29, 2018 I purchased a Toyota from Sunshine Toyota. WOW, the salesperson I dealt with was Krista Shields. She was exceptional in ALL the requirements of what a salesperson should be. I drove from 60 miles away and Krista greeted us as we pulled in the parking lot. That was impressive! From that greeting until the end of the deal, Krista performed beyond anything I had not experienced in my lifetime and I am 84 years old. Krista was very accomodating in answering and explaining all of our questions thru the whole process and made buying this Toyota a friendly, fun and fast experience. I noticed one of the e-mails Krista sent to me was written at 4 a.m. That's what I call a truly dedicated salesperson who goes the extra mile to make a sale.
2017 Chrysler Pacifica Touring-L Plus Review
You get what you pay for.
by Family man from MI
April 29, 2019
5
I gave our 2017 Pacifica Touring L plus all five stars except for reliability. We’ve only owned it a month and a half now and don’t know how reliable it will be for us. Other than that this vehicle is exactly what we wanted The price was high for the rest of it other brands we were looking at but for the features you get at that price you really do get what you pay for if you want a loaded full Van with all the features you want and some you don’t want but realize you need Our van is the one that filled all of our requirements and more.
I have purchased 2 used vehicles from Henkle! Words can not express how wonderful my car buying experience was the second time especially! Clay is an amazing salesman and I highly recommend anyone looking for a vehicle (new or used) to go see him! The business manager was also amazing, professional and very personable!
2017 Chrysler Pacifica Limited Review
Most pleasing new car purchase ever.
by Old Coach from Muskegon, Michigan & Bradenton Florida
April 15, 2019
5
The improvements i have found over all others i have owned is remarkable. Gas mileage averages 29.6 for an 8-passenger Van. seating is extremely comfortable, silent ride, great sound and easily operated electronics. The later is in comparison to my 2015 Honda CRV.
I called at least 5-7 dealers in attempt to procure the car I wanted. This dealer had the best price in the State of Michigan, and in the surrounding States. They also gave exceptional value for my trade-in vehicle. They are 1.5hrs away from where I live, but the drive was well worth it. Would buy again.
2018 Dodge Journey SXT Review
Very comfortable and good running vehicle
by Jramz from Ontario
May 14, 2019
5
Car is very roomy in the inside, driver seat very comfortable on my crossroads, it handle well on turns and smooth drive, Im absolutely happy with this vehicle
Nice to deal with. Had Steve for sales. Found 5 vehicles we wanted to look at. 1st one on the list met all of our requirements. Financing went smoothly. Overall, we are very pleased with the entire process.
2018 Chrysler Pacifica Limited Review
Beautiful well driven Van. Wife loves it!
by Ant&Lisa from Livermore Ca
May 4, 2019
5
Inside the seating room is bigger than our towncand country which is great. 2 design flaws i feel and a lot of others do too online is #1 the headrest for mid seating is not good for child seats..very hard to remove head rest and they Do NoT adjust at all. Its an issue for families, #2 the gear switch knob is poorly placed as anyone who uses volume on radio could easily flip it into lower gear or neutral and i see that as safety hazard . Overall besides thise two things i still would give the Van 4.5 stars for everything else. Really is a great purchase!
I recently bought a used car from Lakeview Ford Lincoln and dealt with Sharlena Jenkins nearly the whole time. The whole process couldn't have been much easier. She was straightforward, relaxed, and anxious to be helpful the entire time. If you have reservations about having to interact with the used car salesman cliché when buying a car and are looking to work with a regular person instead, she's someone you should look into.
2018 Kia Stinger Premium Review
Most reliable and fun loving car I have ever had.
by Jrommom from Laurens, SC
May 13, 2019
5
This car has plenty of leg room. I love the many different drive modes, for example, Comfort, Econo and the Sport modes. This the 2nd Kia vehicle I have owned.
Exceptional service and would recommend them to anyone. Always polite and friendly and make you feel like your special.
2017 GMC Acadia SLT-1 Review
Excellent
by Laffeyvette from Hampton va
April 29, 2019
4
Awesome service... I told my salesman what I needed and he made it happen for me ... thank you Mervis Knight and the team...I recommend friends and family to check them out ...
Gale Cvitkovic is the man! If your looking to buy a car definitely go to Heinkle Battle Creek. One of the absolute best and easiest car buys of my life. Excellent group all the way around. I'm in love with my new jeep. Thank you guys and gals. I'll definitely be recommending you to anyone in search of a new car.
2019 Chrysler Pacifica Touring-L Review
Great vehicle
by Carshopper from Bloomfield, Ia
April 6, 2019
5
We live our new vehicle. Very nice ride, very comfortable! Has many great accessories that we have not had before. The display on this vehicle is fantastic.
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