Exceptional customer service!
November 5, 2018
My service advisor was Jim Cornell. I arrived 15 mins. earlier before my 845am maintenance appt. and was greeted promptly by various staff members. Jim was exceptional in his customer service, was highly knowledgable about what maintenance my 2006 car needed, quoted me a good price on the possible costs of my services and constantly updated me on the progress of my car as I was waiting in the waiting area for 3 hours for my repairs. The waiting lounge was clean, had complimentary coffee, teas, cookies, had multiple tvs. It was great just to sit for 3 hours and read my magazines that I brought and get a time out from school, work, kids, etc. It was actually nice just to do nothing! :) My car was given a complimentary wash and they even polished my wheels and tires. Jim and the staff were amazing and I trust them with anything my car needs. They don't try to "upsell" you or be too overly pushy about anything. Great teamwork overall at this facility!