Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
I LOVE driving this car
by prycem from Fair Lawn, NJ
April 23, 2018
Its comfortable and a GREAT Drive! I bought this from DCH Millburn. It was wonderful experience. The Audi A5 Quattro with a 6 speed manual transmission is a great machine.
Angel was able to help me locate my tire insurance policy. My tire was replaced and all of my other service requests were taken care of very quickly.
The sexiest looking car
by Awacman from Miami
March 11, 2018
An Italian designer designed this sexy outlook. It combined with perfect German technique. You can’t expect more than this for reliability and good image. 4 cylinder engine gives you the feel of muscle car with a perfect tork and awesome MPG.
After searching for a certified Audi all over So- Cal, I came across Audi of Santa Monica. It took just a few clicks to get to know the car I was interested in, via- email. Selena is your go to internet sales manager, she was friendly and forward. I scheduled a test drive and liked the car.
Bought less than a week ago, and LOVE IT!
by Ice_arrowmaker from MA
March 4, 2018
Comfort, styling, drivability of this car is amazing! Highly recommend going for the sport seats over the normal ones as they are far better. The car is a joy to drive!
Thank you for making the purchase a great experience, Tina was kind and courteous and make you feel important, i m pleased by her service. Thank you.
Also Fay on the finances, very professional and knowledgeable. She made sure I was satisfied of the all experience and made sure I was covered by the important warranty for the car.
Love this car!
by Kim from Oak lawn, il
November 29, 2017
It’s amazing!! Definitely worth purchasing. The car is durable and very appealing to the eye. Everything about it screams style and comfort.
Saw the car on the website. Transferred from another Carmax location without any hassle. Process at the dealership was professional.
by bnixon from Leawood, KS
May 5, 2018
I replaced my 2015 Mustang Convertible with an A5 Convertible. I wanted a convertible I could drive in the winter and the A5 has AWD.
Performance is not a good as the Mustang, but gas mileage is better.
Slightly smaller than the Mustang, but a much better ride.
Good for buying cars, not so good for maintaining.
by Bargain Hunter from Santa Monica, CA
September 5, 2011
In 2008, my folks bought a new Chrysler Pacifica Limited. The car sales man was great. He knew all about the car and showed us everything about it. The dealership it's self is beautiful and super clean. They also have AWESOME cars inside in which you can sit and mess around in. The overall rating is a 4 BECAUSE, it is so hard to get a hold of these guys to take the car in. We've called 4 or 5 times to only leave messages that have never been responded to, so we are planning on just going there whether they want us to or not!
Very comfortable and great handling.
by MikeD66 from Jacksonville, Fl
January 24, 2018
Great car with plenty of room in front and back. Loaded with amenities and accessories. Vehicle has great handling and performance.
I came to Shane’s to look at a car I came across online, and the moment I started talking to these guys, I knew I would be purchasing my first car from them.
They went me through my options for budget and my credit at the moment, and I had a dilemma between buying a dependable car or one that’s more enjoyable. They recommended to go with Toyota Highlander, which after hesitating a bit, I did. Shane helped me get my first car loan, which I new wouldn’t be easy with my fresh credit.
Four months later I’m so happy with this truck, drove 15K miles already all over the country, doing just regular service. I’ll need a bigger truck soon as I just bought an airstream trailer, and I’m checking Shane’s inventory regularly, as they are the only people I want to have business when buying a used car.
great looking. turns many heads
by Aldelo18 from Tucson, Arizona
November 16, 2018
very sporty and great to drive. The one I have is the convertible and raising and lowering top is very easy to operate and works smoothly
Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
Exciting, stylish, functional
by jpsweep from Lancaster, PA
May 1, 2018
What a thrill to drive the Audi A5 convertible! It combines exciting performance with luxury and safety features, and the added benefit of AWD. The interior is roomy and quiet, especially considering that this is a convertible, and the exterior is a timeless beauty that I’m confident will age well. Factor in the excellent reliability and relative affordability and this car’s a winner.
We worked with Brian to purchase our car and have been very pleased with our Q5. Short after we purchased the car, it was stolen and they were very quick to help us re-key the car. Now. I am back for the one year service and once again happy with how efficient things went. Thank you!
09 Audi A5
by FresnoP from FresnoP
August 31, 2017
This is hands down the best car I've owned. You can really feel the difference with AWD and the suspension/brakes make it an incredibly comfortable ride. The styling and quality inside and out is great.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, firstname.lastname@example.org late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
A dream car
July 24, 2018
Funnest car I ever owned. Fantastic for windy roads. Just have to really watch out for speed traps, the car is so smooth, you forget the speed you are doing.
We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!
by BPhill04 from Louisville
December 7, 2018
Incredibly fun and fast car for a 4 cylinder. Of the many sports cars I have had this has been the most fun and practical.
MIKE FLORES! OMG! What can we say bro! You went above and beyond! Great guy, awesome truck, no hassle sale, you brought it to us and we signed the paperwork all in the comfort of our own living room! Easiest purchase EVER! These Guys are simply THE BEST! We'll definitely recommend them to EVERYONE we know! Ask for MIKE FLORES and you'll for sure get the best customer service! See you for our next purchase!
by Elizabeth Summer from Perrysburg
April 24, 2018
This car just seems to glide. Maybe that is why it gets such good mileage. The radio is operated on the wheel as well as the console. Feels very new.
John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there
Great ride for the price
by WellTraveledWoman from Houston, Texas
March 22, 2018
The car has been wonderful since purchase. No faults in machinery. Excellent drive. Tires wore out quickly. Aside from, the car is a joy. Exterior and interior are great quality.
Great Dealer since I was 14 in '67 looking at Shelby Cobras
by B G from DealerRater.com
August 26, 2018
I was looking to buy a new car and walked into Galpin to look at the Continental. I was greeted by a salesman on the floor who was on his way to lunch. He referred me to Shaun Shahar. Shaun came out to meet me and I told him I wanted to test drive the car. I also told him the model, color and options I wanted. He happened to have that particular model on the lot. He had his associate Aaron take me for a test drive in the car. Aaron was well versed in all the features of the car. I took the car through its paces and I decided that the Continental just might be the car for me. I think Aaron was excellant and personable to work with. Once I got back to the showroom I spoke to Shaun about pricing and the financing options. He gave me his best price and the deal structure. I decided to think about it. There was no pressure of any kind put on me to buy. Shaun called me back the next day and I told him that I was still interested in the car. We went over the pricing again and made some adjustments in my favor. I stalled on the purchase price. He sounded so disappointed and I was too. The next day the sales manager called me and I told him I would buy the car with one final adjustment in price. He called me back 10 minutes and said we have a deal. I got into an Uber. Shaun sat down with me and went over the terms of the purchase. He explained it all to me in a clear and precise manner. I then signed all the paperwork. Then Shaun sat in the car with me and gave me a crash course on all of the features and how they operate. He was very patient as I soaked it all in. Then he gave me a rapid fire test and I passed with 100%. I felt competent to operate my new car and drove home. I have to tell you that it was a pleasure to work with Shaun and his associates. He made everything smooth and without causing any stress. I would recommend him to anyone I know that wants to buy a Lincoln or a Jag.
by JEANNE from SAVAGE, MN
November 20, 2018
SPORTY & FUNCTIONAL
I ABSOLUTELY LOVE IT!!!
Handles great and the AWD is a must for Minnesota winters.
This car is my first AUDI and I am hooked for life.
Great handling and performance.Excellent fit and finish with nice interior.A nice used one is a great value after depreciation.Great body style. A real head turner. The 3.2 engine is excellent. This car must be maintained at proper intervals and it will last for a long time.
I Purchased a 2008 Range Rover Sport. Mario & Aileen were very helpful and accommodating. I have now had my vehicle for about 6 months and have had no issues. I highly recommend this dealer!!!! Thanks!!
Factory hot rod - loads of fun to drive!
by Mark from Cincinnati, OH
January 5, 2019
The acceleration and handling of an Audi A5 are fantastic. The build quality is rock solid and it's been very reliable for us. Gas mileage is even pretty good for such a fast car - over 25 MPG routinely. And, it looks really good, too.
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