We went to Audi Sugar Land to look at a pre-owned car and were surprised by the courtesy and service Ty and the team provided. Everyone was incredibly friendly and courteous. We ended up buying our oldest child's first car the same day in a short time. They had so many sales that day it took longer to prep the car for delivery than it took to close the sale and sign all the papers. Even then, it was the best dealership experience we've ever encountered. Many thanks, Ty and team!
Although we’ve only purchased our Audi a week ago, I’ve been nothing but pleased with our experience so far. Our salesmen Sebastian and Craig have been so accommodating and patient with our very busy schedule and Spencer in the service department is wonderful as well. I look forward to many years with Sewell.
We met Lee Carter when we first went to Audi to look at the Q5's. What a great struck of luck that was. I have never had a better experience with a car salesperson. Not only was Lee pleasant and knowledgeable, but he made great efforts to understand our needs and preferences and became an advocate for us in the process. I never felt pushed, but always felt supported.
I recieved great customer service from Angela Taylor. She kept me updated on the time line of my car status. She spoke with compassion. After a crummy day, I left Audi feeling better and back in my car.
Sent an email via the Cars.com system, got an automated email that they rec'd the email, and then a few days later another automated email from the GM (?) of the dealership to see if the salesman had contacted me. I replied that I was interested in the car but didn't hear back. I'm NOT a local to their area so maybe they dismiss those requests.
I made the deal with Wade via email—he was prompt in his responses and made it very easy! He handed off to Chase who met me at the airport and in a matter of a several hours I was driving my vehicle to Minnesota!!
I inquired about a Audi A8 that was forsale online! I was looking at several Audi A8’s from different dealers, with the same mileage, within 500 miles on the odometer! When the online price was given the price was $3000 higher than the other car offered! The other car also was giving the remainder of the 6 year warranty and would reduce the cost by $1000 to allow for shipping! When I was told that the difference was in the package on the car, the difference was $1200 and that was at new sticker price, not the depreciation price! So, there was not much else offered, thus the passing of making an offer on the car!
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