I bought a nice almost new convertible and have been enjoying it all summer long. Here is why: VALUE: The vehicle was priced competitively making it hard to resit when compared to similar vehicles. THE VEHICLE: Even though it was prominently noted that the vehicle had a branded title, the dealer mentioned upfront once again to ensure that I am aware and fully understood what this meant. This made me feel that the owner had nothing to hide and actually wanted to ensure that I have all my concerns addressed. Nonetheless, I took the vehicle to the local authorized dealer to an independent inspection. The evaluation had no remarks nor anything new that Cobra Motors would not have told me already. THE DEALER: I plan on coming back for another vehicle as I was impressed by the buying experience I had the first time. For example, I was from out of town so the dealer worked around my schedule to accommodate me in test driving the vehicle without putting any pressure to buy it on the spot. I ended up buying the vehicle a few days later after convincing myself that I wouldn't find anything better of a value.
That being said, Omer and his family is pleasure to work with. They are easy to reach and I felt comfortable before I even met them in person. That is real customer service. Thank you, Cobra Motors. I have been recommending Cobra Motors to my friends in Chicago.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I am appreciative of the great service and patience of the men at Crown Automotive. William and Ryan were wonderful to work with. Buying a car can be stressful and their professionalism and attention was amazing.
I spied a used car on their lot on Sunday when the dealership was closed. I promptly emailed directly via their website, stating that I'd be there the following day at 6:30 to test drive. On Monday, no one followed up, so I called at 4pm to ensure the vehicle was still there. The sales department confirmed, but seemed lackadaisical about my visit. When I finally arrived at my stated time, there was NO SALES staff available. "They've all gone home for the day.". Sidenote: the dealership closes at 8. The fianance advisor ended up showing us the vehicle, which was a smoker's car and very obviously so. Once we smelled the interior, we parted ways. As I'm in sales myself, I was floored by this experience...What dealership has no sales staff available when a client firmly stated that she'd be in at a prescribed time?
I made a purchase at a different dealership this morning.
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