Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
Absolutely love my car
by venisebaxter from Maplewood, NJ
November 25, 2018
I love this car and am completely an Audi fanatic now. Great speed, comfort, overall quality for under $50,000. I'm extremely happy with my car, and will likely stay in the Audi family from now on.
After searching for a certified Audi all over So- Cal, I came across Audi of Santa Monica. It took just a few clicks to get to know the car I was interested in, via- email. Selena is your go to internet sales manager, she was friendly and forward. I scheduled a test drive and liked the car.
I came in, dropped my car off and got a loaner vehicle within 5 minutes. The issue with my car was fixed in a few days and feels like new at a very fair price. Awesome, prompt and friendly service!
2018 Q3 TFSI disappointing - performance and MMI
by Paul N from Austinmer
October 30, 2018
1. Disappointing drive experience with 2018 Q3 2.0 TFSI quattro (drives like a diesel van at low speeds and a small car being thrashed when you want to go faster).
2. Antiquated MMI technology with its clumsy controls. Amazing that Audi doesn’t use touch-screen technology like its Japanese competitors. Perhaps a marketing ploy to direct purchasers to the higher end models’
3. Voice activated SatNav disappointing (have to spell out words instead of saying them).
4. Confusing speedometer (non-uniform speed increments in effect make it illegible at a glance).
The Q3 is comfortable inside and stylish, but so many little things that I hadn’t initially appreciated have made it a disheartening purchase for me.
I do know what can be said of Nancy. She is not only personable, but attentive to every need throughout your purchase experience. Love Pacific Volkswagen and LOVE LOVE LOVE Nancy.
2018 Audi Q3 Prestige
by smschmidt from Baltimore, Maryland
December 11, 2018
This car is a great hipster city car with lots of room in a small package. The ride isn't too firm but for someone older it may not be too great. The high entry point is very good and is relatively easy to climb in and out of. I am a person who likes cars with power and this has enough for the city and then some. The car has plenty of passing power during low speeds. If you are on one of Texas's long 85mph highways, then there might be issues. It gets decent gas millage and looks classy. A very nice car to drive and has a quiet interior.
Joe, one of the service managers, has been super helpful to me during my past few visits. I had my car serviced, and a few weeks later, there was an issue with a potential oil leak. I was in the area, and even though it was past working hours, he told me to bring my car in so that he could check it out. He and his team was able to diagnose the issue and fix the problem without charging me. This is truly great service. Audi should be thankful to have a manager like him.
Foreign cars seem are better value for your money
by Audiphile from Bradenton, Florida
September 14, 2018
This is THE BEST vehicle we've owned...Ever! The dash with all the "NEW" technology is easy to understand, which gives you more control over your driving experience. The leg room in this vehicle is incredible, both front and back. Performance is extremely reliable, and the steering is exceptional. Gas mileage is very good as well.
I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, email@example.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me.
My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive.
Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi.
Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains.
All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend!
Best driving small SUV
by BreKSh from Fort Worth, Tx
November 29, 2018
This car is absolutely beautiful from inside to outside! It drives smooth and has plenty of get up and go! I love the compactness of this vehicle!
We just bought an Audi Q3 from Audi downtown LA. Our salesman Taylor Ngo and his supervisor Kit Chieng were very knowledgeable, patient and helpful. This was by far the most pleasant experience we have had a car dealership. I would definitely go back and recommend Audi Downtown LA!
by Sunday Driver from Gadsden
November 29, 2018
This car was all I wanted and more for the price. It produces sportiness and luxury together. I absolutely love this car and highly recommend the purchase.
by David von Oeyen, AIA Los Angeles Architect from Los Angeles, California
August 9, 2017
I have been buying and having serviced my Audis at Audi Downtown LA for the last 25 years. Valentine Rautescu has been my Service Representative all this time and has given me superior repair service. I trust his judgement and feel that he is always looking out for my best interest and has represented Downtown Audi in the most professional way. In a world of anonoymous computer buying where the dealer is just a number, Audi of Downtown LA stands out with superior professional service provided by their technical team and Service Representatives like Valentine Rautescu.
Love my Audi Q3
by CP1958 from NJ
August 23, 2018
This car is exactly what I was looking for. Considered a "smaller" SUV, but has plenty of legroom and trunk space. High enough off the ground but not a tall car. Nice ride, the 4 cylinder turbo has good power. Love the look inside and out. Purchased a white car with the two-tone brown/black interior....looks very rich. Nice luxury car with a reasonable price tag.
ZAREH PLOOZIAN made my buying experience quick, and easy. He kept in contact with me all throughout the shopping experience, including keeping in touch after my purchase. Zareh is very friendly and extremely knowledgeable on all of the cars and what the dealership has to offer. I recommend Zareh to everyone I know!!
It was an absolute pleasure working with Mesfin Haile of Audi of Downtown L.A.. The process was hassle free and Mesfin was very easy to work with. I especially appreciated the very straight forward approach and negotiation via email. When I arrived the car was ready and it was minutes before I drove away with my Prius. I would highly recommend anyone to reach out to Mr. Haile for a pleasant shopping experience.
After months of researching luxury mid-sized SUV's, I'd finally settled on the Q7. Once I figured out the packages and options I wanted, I reached out to four Audi dealers in SoCal online.
Zorik Garibyan (firstname.lastname@example.org is his direct email for anyone interested in getting an Audi) was the first to respond, and he gave me his best quote right out of the gate. Nobody could touch it, or even come close. I asked him to run several different scenarios for me (all via text) and he did. He was gracious, patient and prompt.
An hour later, we drove down and met him in person; the car had been washed and was waiting for us out front. Susana Zhang, who is an absolute doll, gave us a thorough orientation of the entire car (she knew that car inside and out), and Ricky Orozco was the finance manager who handled all of the paperwork. He was so personable, efficient and bada bing, we were done in 45 minutes!
Zorik delivered exactly what he'd promised and quoted me - the only surprise was how wonderful the whole team was to work with. They've already followed up, asking me if I have any questions or need anything at all.
This place is a class act and I took notes on how they roll out the red carpet to implement in my own business!
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