Boulder Toyota & Gary Hillman : absolutely first-rate !
November 6, 2018
We came to Boulder Toyota, again, as we have been Toyota owners since Christ was a corporal. We knew, from a little research on the very good website, that the type of car we wanted was in inventory. It was a little unusual, as the model was the result of a cooperative agreement between Subaru and Toyota to build a two-seat sports car. By an accident of scheduling, we had just test-driven the Subaru-badged version, the BRZ [I think that is the designation]. The Subaru version had two glaring disqualifications : the front seats felt as if they were simply a piece of plywood, and the clutch operated like a badly-adjusted VW Beetle clutch [which we once went through getting fixed]. Gary Hillman was our contact, made through the website, and what a stroke of good fortune THAT turned out to be ! We explained that we had a two-seat, manual transmission car in mind, and that one on the lot met that set of specifications. Gary offered a test-drive, and we asked about how far [in distance] we could go. Behind the question was a problem the City of Boulder had forced upon us : to make the sidewalk "ADA-compliant," in case someone in a wheel chair came down the walk, the sidewalk had to be jack-hammered out and re-poured to be flat. Since 2/8/1989, no such person had EVER ben observed. No matter, the City was in charge, we were told. The driveway apron now scraped the front air dam of the 2007 Prius we bought @ Boulder Toyota 10 years ago. We were worried about the ground clearance on the 860 Special Edition we were about to test drive. Gary said "give it a try, but go slowly and be prepared to back out if you hear contact." Amazing offer, when you think about it! WHAT A BLAST TO DRIVE ! We did back out of the driveway without actually entering it, as yes, courtesy of the City of Boulder, we heard the front air dam scrape. Did not matter that we could not get it into the driveway, and therefore into the garage. WE WANTED THIS CAR ! [We already had some solutions in mind, as our next-door neighbor to the West had "invented" one method to keep his small Audi wagon from scraping.] Long story, yes, but illustrative of why the dealership, and in this case, the consultant, are so good to customers. We went back, said "Let's do this," and bought the 860 Special Edition that very afternoon. Had not had such a fine experience since the now-retired Satch Desai helped us buy the 2007 Prius. After-sales service just as good: I could not find the key device for the wheel locks [one on each wheel in place of ordinary lug nuts]. Went back, found Gary Hillman. He came out, looked in the "trunk " and there it was. [I had never even seen one of these, so I did not realize what I had been looking at.] In summary and conclusion: go to Boulder Toyota to get a reliable car [Toyotas are famously reliable] and have an excellent encounter with a well-informed, friendly guy named Gary Hillman. You will NOT regret it !