I don't review a lot, but I have to mention the service I received from Jeff Ludwig. When I bought my 2013 Audi S4 APR Stage II, back in 2015, Jeff helped me and even sent me videos of the car since I was buying from Illinois. He also held the car with a modest downpayment for me.
Unfortunately my mechanic stole some of the upgrades off of my car when it was in for my last service. Since Manheim did the upgrade I had no paperwork. I searched my email, called Manheim, Jeff still worked there, and had me all the paperwork I needed to support my claim in 2 hours. If that isn't after sales support I don't know what is. Being able to count on a guy several states away, years after the fact, is the type of person I would want to work with if I were you.
To management: Please give Jeff a raise.
I inadvertently selected an option for verifying vehicle availability. Manheim Imports confirmed, reaching out both by e-mail and telephone. There was also a follow-up note from the sales manager.
I have shopped for the car I eventually purchased for over 18 months. The car I bought was by far in best condition, with all available features and options, and at lowest price. A total value. The sales personnel are friendly, informative, patient, attentive and generally helpful. They were very respectful of my time and travel plans. My car was missing a couple items which the dealership said it would take care of - no questions asked. This is THE pre-eminent used-Audi dealership to buy from if located in the northeast or mid-Atlantic. I drove seven hours to see and buy my car - it was worth every second.
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