I went into this dealership because of their truck selection and I was not expecting to buy, but... I found a GMC Sierra I couldn't pass up on. I don't get the negative reviews I read, my experience with them was outstanding, I felt as if they were upfront, honest and transparent throughout the whole buying process. I would definitely recommend them.
Great place to get the car u want. No hassle sale. I saw a few cars I was intersted in and they let me test drive them and take to my mechanic the one I wanted. Mechanic found a couple small problems and negotiated new price an then bought the car. Fair and easy!
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
I bought a 2017 Subaru Crosstrek about a month ago, and I absolutely love it! The service at Reno Tahoe Auto Group was spectacular, they really care about giving you the best service. I am a first time car buyer and buying a car was very scary for me, but they took the time to explain the process. I truly feel I got the best deal at a great interest rate. I will refer all my friends to get their cars from RTAG.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Using my USAA car services , I found an almost new 2018 Subaru Crosstrek - just what I wanted, at Audi Reno/ Tahoe. Talked to Alex Cuddy about the vehicle and it's walk-away price and, after reserving it, flew from Burke, Virginia to Reno, Tahoe to pick it up - had a very nice ride home. My thanks to Alex Cuddy for his hospitality and great sale service and to BJ Christensen for the prompt paperwork.
Reno Tahoe Auto Group made it so easy for me to purchase my new car! I was a first time buyer and they really exceeded all of my needs. Thanks guys! I will definitely be back when I'm in the market again in the future.
I have visited several dealerships in Reno and this place hands down has the best customer service. They made me feel very comfortable, I didn't feel pressured and they were not pushy like most other places. I purchased a 2014 Nissan Versa that I'm very happy with. I would definitely recommend them to anyone who's in the market for a car.
Not only have I purchased 2 CPO audis from them, I always have them serviced here too. They have never let me down. They are fast, friendly, honest. When buying a car from them, it's EASY PEASY! Both CPO's came with Audi Care program for free services until 50,000 miles that previous owner had, no games,no pressure. Both CPO's came/ 100,000 mile warranty. (drive it like you stole it!). My last trip in 4 service, I traded in my A5 for ttrs. They are real fast/ paperwork, dmv, etc. A lot of other dealers could learn from them. I'll be back.
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