Service was above and beyond all my expectations!
December 3, 2018
I recently had an engine over-heating issue that left be stranded in the middle of a busy highway. It was literally an accident in the making as cars were not slowing down or heeding my emergency flashers! After calling 911 for emergency assist, I called my BMW service agent, who picked up the phone and reassured me and guided me and instructed me how to take care of myself and the vehicle. This guidance from my service associate was also crucial in my not creating damage to my troubled engine. Much to my complete delight and surprise, my service mgr. waited for me and the tow truck AFTER HOURS on a SATURDAY evening to greet me, accept my car from the wrecker, and give me the keys to a new 2018 Courtesy vehicle! I can never thank my service mgr. enough for coming to my rescue. He is the BEST! Take a bow, Mr. Adam Mobley.