I loved the experience of going to a dealership and not being pressured to buy a vehicle. They are passionate, understanding, and honest. I highly recommend them for your next buying experience. I gave the facilities a great because it is nice and clean, but I believe that they have truly outgrown there current facility and need to expand their business, which is a great thing.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I did not end up purchasing the vehicle because someone got there with a cash offer before I could get in to buy it. But the staff was extremely friendly and let me know what was going on with the vehicle so I didn't waste a trip. We ended up leasing from a different dealer because we needed a car immediately and had specific requirements for what we wanted, but if/when we car shop again we will definitely look here.
When I went in I was afraid of being taking advantage of but then I met Chris! He was upfront and honest with me throughout the whole entire process. Happy to say that I walked out with exactly what I wanted a 2018 Rogue and I love it. The color we decided on was Blue and it’s so classy and me all the way! Thank you so much Chris!!!!
I had to purchase a new vehicle in a hurry as mine was a total loss in a recent wreck. I was extremely stressed about the buying process, the time, the hassle etc. I had the extreme pleasure of working with Crystal Cagle as my sales representative who put me at ease and provided me with some of the best customer service I’ve ever experienced . She was so accommodating, sweet, informative and helpful I was blown away by the level of customer service she and the whole team at Tom Bush BMW provided me with today. Crystal and Tom Bush will definitely be getting all of my business going forward . This was sincerely the absolute easiest and most pleasant car buying experience I’ve ever had!!
Brett was my sales representative and he was great. I totally enjoyed my car buying experience with this dealership. Melvin the GM,answered all my questions and addressed any concerns I had with my car. THIS PLACE IS AMAZING AND I HIGHLY RECOMMEND IT!
I have purchased many cars (over 2 dozen) from many different dealers and have never had an experience anywhere close to the one I experienced at Tom Bush BMW Orange Park, FL. Jim Mitchell was our salesman and he was over the top helpful and courteous. He was upfront and told me from the beginning what I would be able to purchase and trade for. There was no haggling needed. The transaction was very quick and easy. He took the time to go through all the details of the car and answered all questions thoroughly. I felt so comfortable and a part of the BMW family. This may seem like the way things are supposed to be and no big deal but lets be honest, very rarely do we have a good total buying experience. Jim not only sold me a BMW today. He sold me my dream car (M3) and made it fun and memorable. Thank you Jim and the entire Tom Bush team for making a dream come true. Highly recommend anyone looking for the same experience to head straight to Tom Bush and ask for Jim Mitchel to make your dream car a reality.
I am totally thrilled with my Tom Bush BMW Orange Park experience! Douglas Young made my first BMW buying process smooth and super pleasant! The car was delivered quickly and Mr Young took the time to make sure I was financed at a great rate! He also explained a lot of the car's features to me and made me feel as though I was a pro! I highly recommend Tom Bush BMW and Mr. Douglas Young to anyone who may not realize that you really Do Want to own a BMW!
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