Brad and Larry are consistently helpful, consultative and realistic about repairs and repair time. They pay attention to everything you ask to be done and are very responsive. Great customer service from this department always. They keep me coming back.
From the initial phone call to ask if the car I was looking at on their website was still available to my driving away with that car a few days later, this was the smoothest car purchase event I've ever had.
I worked with Jim Baker and never once felt pressured or handled. Every element of the trade in and purchase was described in detail and presented clearly. The same was true of the person who worked out the financing part of the deal, but I do not recall her name.
I researched the purchase for about 2 months and their pricing was fair. The car is gorgeous, immaculately clean and an enjoyable upgrade from my old 328ix.
I bought my first car 30 years ago and this is the first time that I made it through the entire transaction without being annoyed, angry or at least a little irritated by something before, during or after the sale.
It was a feeling of being a customer rather than being an sales opportunity.
Good to have a facility like this in Pittsfield. Customer Service is outstanding and the staff know what they are talking about. I have visited them three times and I have been very happy with the orders and repairs. They replaced a recall item and called me after they washed and vacuumed my car. Mitchell and the staff on the floor are true professionals.
I want to mention my salesman, Brian Smith, because he was the perfect BMW genius in my estimation! The car buying experience is always stressful and even in phone conversations before I went in he put me completely at ease with his calm and professional manner. Brian was able to answer all questions to my satisfaction and went out of his way to explain in layman's terms features and benefits to this "non car/computer person". He was very patient with my neophyte grasp of the bells and whistles on this BMW 3 series, and showed me how these new features work very thoroughly.
Kindest of all was Brian coming to my house to hook up my garage door opener, another cool feature. This is my fifth car from Flynn's and will certainly not be my last. Thank you both for your kindness and consideration.
Sincerely, Michael N.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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