My wife and I found our visit and subsequent purchase of a vehicle from Catonsville's dealership to be easy and timely. Client Advisor Harold Blackwell was so helpful, professional, courteous, and knowledgeable about the cars and buying process. Harold is the type of person I would recommend to others when purchasing a vehicle from your dealership.
The ladies who greeted me were courteous and efficient. Harold Blackwell was informative and listened well. He explained the features and benefits of the car without overselling. I would definitely recommend working with Harold.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with him I will forever share and will always return to him and BMW of catonsville. His tentivenes and attention to detail excels him in his capacity super great guy who has the ability to do so much more. Dewayne Vannoy
My visit to the BMW of catonsville was like no other dealership I have brought a vehicle from very easy,professional,informative,polite,knowledgeable was totally different than I would of imagined as I looked around the dealership I witnessed other buyers smiling not looking stressed. The staff a d management was just as good like they knew you. I just cant put in word my total experience was like at this location, I will defently return and recommend anyone looking for a vehicle to come here the selection was overwhelming a d the service we recieved was top notched. Very respectfull, not pushy like other dealers being steering dealers to clear their inventory. Just overall informative,knowledgeable and had great reference. Words just don't explain this dealership whom ever in charge has the perfect idea of how teams work great job see you'll again after the holiday.
RT was a true pleasure to deal with during a stressful time when my existing car needed to be replaced quickly. He found me a great alternative and went above and beyond to ensure my satisfaction. Do yourself a favor... if you???re in need of a car .. new or used. Go see R.T.!
After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
Excellent customer service, ask for Robb Peters. He is very professional and kept me informed every step of the way. He worked with the technicians and managed to resolve the issues with my vehicle.
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