The experience start to finish at Automotive Specialties was awesome!! Their website was super helpful, showed us exactly what we were looking for. And then when we came in their salesman were also super friendly and helpful, showed us exactly what we were looking for, and didn't waist time on things that were out of out budget or not what we wanted, and the process from searching the lot, to test driving, to driving away with our new car was comfortable, smooth, and easy! Would definitely go back, and would definitely recommend to a friend!
I try to avoid dealerships but Northwest Motorsport is A+
by Pwoens from DealerRater.com
December 5, 2018
I typically try to avoid dealerships but stopped by Northwest Motorsport one evening as they had a nice looking Duramax sitting on the lot. Met Fred initially and had a great interaction with him. Fred connected me with Joey and in the end they did such a great job that I bought the truck. Met Joe, the GM I believe, and he was upfront and a straight up guy. Had a slight mechanical issue after I got the truck home but Joe and Joey made it right. Great transaction and I would definitely go back for any future purchases.
Great Sales & Service - very professional response
by Laurence Graybill from Post Falls
November 30, 2018
Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak!
We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax.
Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before.
The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot.
My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary.
Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience.
Sincerely, Larry & Suella Graybill
The salesmen I had worked very hard to find me a car that would keep my payments as low as possible. I dropped by to look at a VW but they "thought" it had been sold. One of the salesmen drove up in a 2013 Hyundai Santa Fe. The exterior had not been washed nor the inside of the windshield. I bought the car and after having it washed, I realized there were scratches and dents all over the car. In my opinion, the car was purposely left dirty to camouflage the exterior damage. Scratches too deep to be buffed out. Dents could not be repaired by the dent remover.
My car blew a rod approximately a week ago, so I needed a new car ASAP. I spent 5-6 hours perusing various car lots to no avail. I was exhausted, to say the least. Finally decided to drive to Deep Park because of their tremendous selection of cars. Met Marcus and I could tell right away that he wasn't interested in selling me something that I just "kindof" liked-to make a deal and a quick buck. He was very patient, letting me test drive a couple of cars, even one car numerous times. I decided on a Mazda, purchased it and drove home. When I got home, I quickly realized that I made the wrong decision, and I wanted another car I was looking at on the lot- a Volkswagen Eos. Marcus and his team allowed me to return the Mazda and trade it for the Volkswagen- no problem!!! If you are looking for a dealership that's only goal is to make the customer truly happy, you found it!
Thanks Kevin did great work. Thanks Kevin and Bmw.
by Sportsfan from Spokane
October 14, 2018
Thanks Kevin and BMW Spokane For great service. Enjoy working with you guys.
Thanks for oil change and great snow tires. Look forward to visit in Spring.
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