I was a hundred miles from home and 200 miles from my starting point when my BMW blew a tire. It was a holiday and I was in the middle of nowhere with all service closed. I called the BMW 800 number and thankfully they towed my car to BMW of Bloomington. I received a call Tuesday morning and learned I had to get new tires and they also performed the regular maintenance. I was concerned and surprised because my car had just been in my BMW service center for maintenance in July. I never thought once that my tires were bad. BMW 800 service got me a LIFT ride home, 110 miles with a wonderful BMW driver that told me Bloomington BMW was the best.
I had no idea how I would get my car home. I asked Jeremy for ideas when he called me. When my car was complete with new tires, break service and who knows what else, Jeremy called me with a plan. Ed Jackson drove my car to my door over a 100 miles away followed by another driver who drove them both back to Bloomington. I don't know much about cars and I rely on my dealer and the service to guide me and keep me safe. I'm so grateful that my catastrophy happened near Bloomington. You haven't seen the last of me.
Bob Lambert and BMW of Bloomington were extremely easy to work with in our purchase of a used BMW X5. Bob answered all our many questions over the phone, emailed many pictures and numerous documents, and most importantly described the vehicle honestly and accurately. The vehicle was prepared for our arrival from 2+ hours away, we test drove it, and then the transaction process was quick, easy and transparent with no "hidden" fees or pressure to purchase optional services or warranties although they were available.
I recently purchased an BMW x3 from BMW of Bloomington. I was very satisfied with the experience. Bruce Spencer was awesome, very professional and knowledgeable. He was very patient and did an outstanding job helping me in my purchase. Overall the buying process was easy and actually quite enjoyable. I would definitely recommend this dealership to anyone looking for your next vehicle without reservation.
I recently purchased a SAV from BMW of Bloomington and was very pleased with the experience. I usually dread the buying process and like to take my time when making such a big decision. Bruce Spencer was very knowledgable and not pushy like other salespeople I have dealt with. Overall the process was easy and enjoyable. I would recommend this dealership to anyone looking to buy a vehicle.
We visited Sam Leman's BMW dealer all the way from Chicago to pick up a 2017 BMW 320ix. I have to admit, this has been the best car purchasing experience I have ever had. I have purchased over 15 cars from different dealers, but this has been the best so far. Robert Lambert was extremely helpful and accommodating as we were on our way to st. Louis and he made sure everything was ready to go for us by the time we got there. Next time we are in the market for a new vehicle, I am definitely going to make the drive here.
Eric, Terry and Robert did an excellent job in helping me in my purchase. They went above and beyond in every aspect which even included picking me up at the airport when I flew in to pick up my car. I have owned over 25 cars in my life so I know the process. I highly recommend Bloomington BMW for your next purchase.
I am having a great experience at O'Brien Nissan of Bloomington. The salesman (Elijah Simpson) was excellent in explaining the automobile and highlighting features. He also did an exceptional job in getting me a payment that I was willing to do to get the car. The approval process was the personal yet fast, which I appreciated.
James Rule was amazing it was like he knew what I needed before I did. I am not an easy person to please but this guy made the buying process so easy and relaxing it was more like setting down with somebody I have know my whole life. If I didn't leave with a brand new car I wouldn't of even known I was car shopping.
We have purchased 3 BMWs from Bruce Spencer. Each time he has made the experience a pleasure. He is well informed about the cars he sells and has always been available to answer questions after the purchase. We keep buying BMWs because of the excellent service we receive from BMW of Bloomington.
Grossinger Bloomington-Normal Auto Mall is a pleasure to work with.
I know many of us do not look forward to the dealership experience when purchasing a car. However, my wife and I found the experience at Grossinger to be very pleasant. We would not hesitate to walk back in there tomorrow to make another car purchase.
Our salesman, Brayden Miller was great to work with and made the entire process completely painless. Working with Brayden made the experience very pleasant, stress free and personable.
We definitely recommend Brayden Miller at the Grossinger Bloomington-Normal Auto Mall for your next new or used car purchase.
I had a great overall experience with everyone at the BMW in Bloomington dealership. I never felt pressured and I would highly recommend them. Bob Lambert is a very knowledgeable and personable salesman who made me feel right at home. His follow through has been great and I know I'll work with him again in the future.
Tim was awesome to work with! I was already set on a vehicle I wanted and Tim helped make the entire process easy and informative. Tim went above and beyond by going to a different sam leman dealership to get the exact vehicle I told him I was interested in. Then we set up a time for me to come in and he already had the vehicle brought over and in front of the building ready for a test drive. This was my first time purchasing a vehicle of my own and I highly recommend working with Tim!
I haven't bought a new car in several years. My experience was beyond what I expected. My sales associate Tim was helpful and informative and stayed with me during the entire process. My finance representative (another Tim) explained everything thoroughly. Both of them stayed well past closing to make sure I drove home with my awesome new car. Tim still keeps in contact to make sure everything is going well. I now know buying a car does not have to be a stressful experience. It can be a great experience. Thank you to this wonderful team!
Tim was great. I exchanged emails with him and he asked me probing questions about what kind of vehicle I was looking for. We set up a time for me to come in and he already had all my vehicles out front and ready for test drive. He even went to other Sam Leman dealerships and brought them all to one location to help speed up the process. Overall the entire process was easy and well organized. I will recommend to everyone
I can't say enough about Tim Stuepfert and the Sam Leman family in Bloomington Illinois. In the past 9 months I've bought two new vehicles from Sam Leman's and Tim was my go to guy for getting the job done. Tim made my experience pleasant and hassle free.
My experience working with Tim, there was never any pressure in buying, but making sure I found what I was looking for and agreeing on a price I was happy with.
I've always bought my past vehicles from other dealers, but after meeting Tim and working with the Sam Leman family.. I'll never go any where else.
I can drive into any of their dealerships at any given time and get a free car wash, a cold drink while I wait and back on the road in minutes.. That's is what I call customer service!
Sam Leman's is a family owned American company that is dedicated to serving the Amercan people..
If your looking for a new ride and quality people ready to help and serve you, Sam Leman's is the place to go!
Ask for Tim Stuepfert and you'll have nothing but the greatest experience ever!
I needed to trade in a 2017 Tacoma because I did not fit in the seat well. After trying to live with it, I just could not, so I had to trade a year old truck and was clearly upside down on the financing. I tried to trade to a couple Toyota dealers who would not give me even close to average KBB trade value. I visited Scott Leman Auto because they had a great 2015 Tundra and was hoping we could make a deal. With no negotiations, they offered me a very fair trade price on my truck and I was able to buy the Tundra, which fits me much better. Thanks for a very fair deal and for helping me out of a tough situation.
Purchased a 2015 Chevy Malibu and I absolutely love it, great group of honest people to do business with, very professional and very knowledgeable about all the vehicle on the lot, and they had a HUGE selection of vehicles, I would recommend to anyone
I found a car I liked online on the Bob Grimm website and went to the dealership to test drive it. The ride was smooth and the car was just amazing. I went from a bulky SUV to a sleek car and upgraded by over 10 years so it was loaded with safety features and options I was not used to. Steve Rice explained every feature and option. I have had the vehicle over a month now and I just love it. I especially love the gas mileage!! I've been back in to see Steve a couple times when I had forgotten how to use some of the options in the car and he did not hesitate to explain them again. I appreciate how well Steve takes care of his customers. He really goes the extra mile.
Always have a good experience and professional service at Lighthouse Buick/GMC.
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