Overall lack of management skills. The mangers are rude and condescending..... I was sold a truck with multiple open recalls after I left it there for a week to get them taken care of.
They did not make good or follow through with other promises as well.
Bought Certified BMW X3 Xdrive28i for our daughter
by UAGolfer1981 from Tulsa, OK
November 29, 2018
Our daughter was involved in a wreck that set off the air bags in her BMW X1. The BMW was totaled but its safety saved her life. We went shopping for a replacement and after test driving the Lexus, Toyota and Land Rover, we selected a certified pre-owned BMW. What a great choice! The vehicle looked, drove, and smelled new! Larger than the BMW X1, but still very easy to drive/park. We were amazed how quiet it was inside while driving. 22 MPG in the city and almost 30 MPG highway! The Heads-Up Display is our daughter's favorite feature, allowing her to keep her eyes on the road and all times to keep watch for crazy drivers! Mom and I sleep well at night.
The service department was very prompt and did a great job with the recalls and oil change that I had to have done.
Comfort + performance + styling = Awesome
by GG0070 from SPICEWOOD, TX
January 8, 2019
Comfort + performance + styling = Awesome. They don't call the BMW the ultimate driving machine for no reason. Imagine driving a car that handles and performs like a small sports car, yet is the size of an SUV, and as comfortable as your dad's old Cadillac or Lincoln Continental.
Excellent team at this location. Every one was friendly and helpful. I got a fast and easy service, left my car on monday and on wednesday i was called to go pick it up the same week. My car was in perfect condition, they even cleaned it inside and out. Excellent excellent service
Not so reliable
by CarDriver05 from Montgomery, IL
December 30, 2018
Nice overall car, good design. Mechanical is NOT so good; eats starters badly left us stranded couple of times. Very expensive repairs, you must do alternator before 100K, headlights are badly engineered or poor quality they tent to have water leaks and these things are sooo expensive to replace. You can't check oil with stick it is done by pressing button and trust it with your life is has oil indeed, if sensor is bad you might be looking for new engine. Suspension is very expensive. The worst of all CONVERTIBLE TOP fails, the hydraulics are well known the main problem. Prepare your wallet if planning to fix it, the hydraulics are jus over $800 without labor which is more expensive than parts.
Michael was very nice, polite and also very knowledgeable. He was the best salesperson that I have dealt with in Columbus. This means a lot to us senior citizens.
It’s a utility vehicle form drivers!
by Eurotrash fan from Bend, OR
January 13, 2019
This 4000 lb behemoth handles like a sports car.
I’ve always been a car guy. 3 series coupe or Audi A5. So when I needed room for the family, suvs seemed boring. Then I drove the x5. You really don’t have to compromise. Plenty of room, handling, and a range of engines from capable to frightening (x5m.)
Steve is great. He goes the extra mile to help you. I brought my car a day early by mistake and they gave me a loaner car anyway. The staff was quick to get me in and out. ¿
Love this team of employees. BMW The ultimate driving Machine
I do miss Richard.
by Dee Medford-Baker from Spruce Pine, NC
January 18, 2019
This is my second X3. We upgraded from a 2011 to a 2019. I love the resigned body adding more space especially in the back seat.
After owning the last generation E90 class 3 series for six years, I thought I was ready to move on to another brand and I didn't think I wanted another 3 Series. After driving the Audi A4 and the current generation 3 Series, I decided I stick with BMW. One year later and I'm certain I made the right choice. The F30 328i resolves many of the concerns I had with the E90. It's much quicker, it get's great fuel economy, I enjoy all the new technology and the heads-up display.
I get an average of 24 MPG and I have a lead foot. I'm normally not a huge fan of electronic steering but I'm okay with it on this BMW. In fact, it's much more enjoyable because it actually feels like I have power steering (the E90 was questionable at best).
I have the M Sport package and would recommend that you purchase your 3 Series with this package at a minimum because of the suspension and styling improvements. Especially used, the price difference between an M Sport and non-M Sport is minimal but you get so much for your money.
I also highly recommend removing the run flats ASAP and installing normal tires. This made the car drive so much more smoothly and provided improvements in cornering, braking and accelerating. Keep a can of "Fix-A-Flat" or get AAA/Other Roadside Assistance. You will not regret removing the run flats.
After adding 30,000 miles to an already used BMW, I believe the F30 class may be more reliable than the E90 class 3 series. The car is past 50,000 miles now and I couldn't be happier with the reliability and all aspects of the car.
I just purchased my 5th X5 since 2004, this, new and updated version of the BMW X5 is sleeker, faster, hugs the road and is wonderfully comfortable. Gas mileage has improved to 20mph - really a superb vehicle all around.
Great place to service your car! I was greeted immediately when I pulled into the service area, the Service Advisors were very knowledgable and courteous. Thanks to Manager Farhan mirza for getting the car serviced quickly.
The waiting room was very comfortable with complimentary WIFI and good coffee. The checkout was seamless too, helped me take care of the payment quickly and I was on my way. Good Job to certified select motors.. All the staff were very friendly!
This is one of the best experience I had at a dealership. Would definitely come back!
Just a first class team from top to bottom. I will be back to purchase again.
by Bob from KANSAS CITY
January 22, 2019
This car is elegantly designed, has quite impressive handling and power and all the tech features most of us can ask for. Good fuel economy for it's class. The ride is smooth and quiet in comfort mode but comes alive some when put into sport. Quality materials and build throughout.
Great service! Steve, the Service Mnager and Sharon, the Service Advisor were great to work with.
My First SUV. Love It!
by BMW for LIFE from South Bend, IN
January 14, 2019
Owned 2006 535xi so time for a new car. Test drove 6 other comparable SUV's thinking I would change brands but nothing drives like a BMW. As a Realtor vehicle is comfortable for my clients, technology assist in safe driving and BMW style. My highest recommendation.
I like Acura of Columbus,
even, I guess, after every single employee I knew there
from the Sales and Service teams to the various managers and officers
has been either
moved, transferred, fired or replaced.
(So I'm kinda forced to 'start over' with all new names/faces/teams...
whether I want to or not.)
PS- I am officially going to quit liking Acura of Columbus
if people keep calling my house at night to ask me
how much I like Acura of Columbus.
It's stupid, and is absolutely counterproductive.
Never going back
by JacquelineD from Patchogue, NY
January 20, 2019
This car has such a smooth, quiet ride. There's plenty of pick-up and a ton of trunk space considering its a compact SUV. Perfect car for my husband and I as we start our family! Its safety rating is superior and for an SUV, the fuel economy is great!
My experience as always was AAA++, the employees at the Columbus dealership are always at the top of there game, Jessica in the BMW Genius service was very helpful as well as very knowledgeable.
Great handling except poor tire quality
by Diana Das from Jersey City
October 10, 2018
This is one of the best SUV when it comes to advanced, reliability and perfect handling. The tires are the main concern because I they often run flat compare to most SUVS out there. I had to repair my tire multiple times compare to the Nissan SUV my dad owns in the same household. BMW's service doesn't cover but does offer for additional cost the tire services such as rotating or balancing which would improve most of their consumers experience with this tire issue. Otherwise the vehicle drives very smooth, very durable and comes with many cool features such as the head up display.
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