It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
A reliable car for a young professional
by Greg from Bowie, MD
January 13, 2019
I was looking for a reliable car to start my professional career, something to get me back and forth to work without issue. This car is that car. It has great handling, the design looks good, and it has parking assist features. The only things that I dislike about the car are that there is no sunroof and that there is no navigation in my model.
This car is the best of all worlds. It’s got a backseat and the trunk which can be difficult to find on a convertible. the hardtop is up and down within seconds of pushing a button. Interior styling is minimalist luxury and the car is extremely comfortable. I absolutely love owning this car and really don’t have anything negative to say about it.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
BMW X5 - always improving toward perfection
by CoronaJOE from East Hampton
December 18, 2018
I just purchased my 5th X5 since 2004, this, new and updated version of the BMW X5 is sleeker, faster, hugs the road and is wonderfully comfortable. Gas mileage has improved to 20mph - really a superb vehicle all around.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
by Lenny9159 from Midlothian, VA
July 30, 2018
This car is just a blast to drive, top up or top down. No issues whatsoever. It has tremendous power. It can also be very civilized
Got it done in one trip ! Jonathan Olmstead met me at the door and got me into a 2019 Tacoma at my price. Absolutely love the truck and how professional Jon was.
Omen of the best car I have ever owned.
by Nei A. from OK
January 6, 2019
This car is excellent in performance and it’s a luxurious car that meets all my needs.
I love it and enjoyed driving it.
One of my favorite things in this car is it’s 4 cylinder motor that when driving in turbo mode, it is fast as you can think.
My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
A fun, smaller less expensive BMW
by Rae from Florida
January 1, 2019
We found it to be a sporty, fun car to drive. We did not like the braking assist as it hindered us when passing cyclists. We wanted lane assist and BLIS but it did not have that so we went with Volvo.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
my first BMW
by NYYANKEES#1 from Yonkers, NY
December 4, 2018
This car is great for a couple or single person but is a bit too small for a family. It handles well in all conditions.
I was always been interested in the Smart Car and I found it at CarMax, I got a good deal on it, I love it and I turn heads with it! Thank You!
A beautiful , super clean CAR!
by maryellen13 from charlotte
January 9, 2019
This is my 3rd BMW. I had a 3 and 7 series before. This car have great MPG . I do so much city driving that i was happy to hear of it's 4 cylinder twin turbo engine . It has the quickness I need without guzzling gas. So many things this car can do , I will take while to figure them out(and i mean that in a good way)
I needed just a basic-oil-change and switch-out-seasonal-tires, planned my appt for 7am so I could get to work directly afterward, was told it could take 1.5-2hrs, let Norberto know my need to get to work on time, he listened but said it might be possible it would be 8:30am when they finished, halfway thru appt he let me know they were willing to give me a loaner if it was getting close to 8:30am + if that was the case they were willing to do the airbag recall during the day while I was at work so I didn't have to come back next wk, LUCKILY it did not get to that point, I'm assuming they hustled (greatly appreciated), and my car was ready + I was at work with 10min to spare! Thank you!!
Beautiful, High tech, and Fast
by marblefaun35 from Elizabeth
December 26, 2018
Possessed all the essentials for me. Great styling, luxurious comfort, high performative, and advanced technology. I've been a BMW fan since the 1980s and finally bought a brand new one in 2014.
This was a pleasant buying experience and John is a professional who listens - from the test drive to the negotiations. He even offered to stop by my home and help me program the garage door opener if needed. Picking up the car today was a pleasure - he went over everything about it in detail and I am a happy customer of Morong.
Most stylish suv I ever had
by Sumo from Windsor CT
December 27, 2018
Comfort wise awesome ... vehicle pick up which I never see in any vehicle ... heated seats and panaromic roof takes it to the next level ...
The 328i is an excellent all around vehicle. From the exterior to the interior there isn't one feature of this car that will disappoint. This car handles like a fine tuned machine. BMW's are for road enthusiasts and I recommend this car.
We had a great experience dealing with Marc and the other...
by KC1195 from DealerRater.com
November 30, 2018
We had a great experience dealing with Marc and the other guys at Autonorth in Portland. They were incredibly easy to deal with and made the car buying experience easy. We wouldn't hesitate to go back to Autonorth again for our next purchase.
It was a wrecked car with Bondo all over it.
by Jo from Chicago
January 7, 2019
I would recommend a 535 to just about anyone. But the car I drove was trash. The nav. screen dim with no way of brightening it up. The body was mostly bondo. What a waste of time that was(test driving this car).
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