My husband drove volvos for years and sold his last one a few months ago. we purchased a different car and right from the start had problems - it was NOT a volvo and the dealership was NOT helpful and ultimately I suggested we trade for a volvo v60. he said he did not want the hassle. I said I would do it. so I drove to volvo on a saturday afternoon, had the pleasure of working with Ralph D'Angelo and Matt Anderson, and at the end of the day drove the car, the pre-owned nifty volvo v60 home! it could not have been easier, it could not have been more pleasant - everyone at this dealership was fantastic, professional, dedicated to getting us in the right car and making the trade happen that day. no angst, no dickering... good questions and conversation and a fabulous car at the end of the day. I cannot recommend Ralph and his team highly enough. thank you.
Ralph was accommodating and easy to work with. This was my second car purchase with Ralph. I had a very specific car in mind and he had one for me. I changed my mind on trading in my old car at the last minute and Ralph worked up my new paperwork in minutes.
Ralph was great, start to finish! I popped in on a whim one Friday afternoon and he was helpful right from the start, knowledgeable, courteous, and letting me browse at my own pace while standing by to answer all my questions. I stopped by again the following Saturday and he was again helpful right form the start. He went on test drives with me and answered all my questions. I even bonked him on the head with the automatic headrests while trying to work the seat heater, and he handled it like a champ! He mentioned a couple of times that we deserved a luxury experience and I truly feel we got that! The customer service was above expectations. Before I popped in that first Friday afternoon, I was nearly 100% sure I was buying another Lexus RX350. After my experience with Ralph at Portland Volvo, the decision became very clear. I wanted a luxury experience with my luxury vehicle (Volvo XC60) and I'm confident I'll continue to enjoy this kind of customer service. Thank you, Ralph!!!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
I needed just a basic-oil-change and switch-out-seasonal-tires, planned my appt for 7am so I could get to work directly afterward, was told it could take 1.5-2hrs, let Norberto know my need to get to work on time, he listened but said it might be possible it would be 8:30am when they finished, halfway thru appt he let me know they were willing to give me a loaner if it was getting close to 8:30am + if that was the case they were willing to do the airbag recall during the day while I was at work so I didn't have to come back next wk, LUCKILY it did not get to that point, I'm assuming they hustled (greatly appreciated), and my car was ready + I was at work with 10min to spare! Thank you!!
This was a pleasant buying experience and John is a professional who listens - from the test drive to the negotiations. He even offered to stop by my home and help me program the garage door opener if needed. Picking up the car today was a pleasure - he went over everything about it in detail and I am a happy customer of Morong.
I told them what I was looking for and where I needed to be from a price perspective and they made it happen. They were able to secure the car I was looking for out of state and even given that extra step the entire process was completed in 5 business days.
Dan was straightforward and easy to work with on the purchase of our 2019 VW Tiguan SE. No pressure. Very knowledgeable. Would definitely buy another car from Morong!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.