I walked in and was looking to test drive a Mazda 3 after doing some research online into what I wanted my first car to be. I was impressed with the experience I had, as I had no idea what to expect through the process of buying a car. Lane was patient and worked with me to find the car that best fit my needs and my budget, as I started looking at new cars, then moved to the used ones as we worked out the math on payments and my budget. I didn???t feel any pressure from the staff to buy now, they gave me all of the time I needed to make the decision.
Worked with Cory Fuhrman. He's knowledgeable & honest. We looked at Fords and Kias. He understood that I had to have a great fit for my back. We didn't buy from Dorsch, but it was because another car had a seat that worked better for me. Go buy a car from him!
Got there and looked at the truck. Sales person didn't have a clue about any of the details on or about the truck when I asked him questions. The questions he did answer he seemed unsure about. Was good that even though he didn't know the answer for a question he was willing to go AMD find someone who might know the answer. Paperwork went pretty quick. They weren't really willing to budge on price even though I had driven about hour and a half to get there. They did a poor job on detailing car after I made the purchase. Basically all they did was wash the car and a poor job of vacuuming. There was still dog hair on the back seats from previous owner maybe. Also center console had dirty stains they didn't even bother to clean up. Was just a hurry to get out after buying car. Probably would never go back there.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
It was a good experience working with Zach. He was very helpful and made sure the car we purchased was a fair deal and everything was working correctly with the car. Even put in a new battery after we told him we already wanted the car. Honest guy, good to work with. Would come back again.
Chris does an amazing job in the service department. His team is extremely reliable and gives all options during the process. They have done a great job servicing our vehicle over the years and when it was time to replace they made the choice easy. KEEP UP THE GREAT SERVICE!!!
The staff and my car in and out as I had a short lunch hour. Great job and great service!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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