Update: after reading their response to my review I chose to go back and trade the terrain in. As they stated I was given a pretty good trade in, though Im still a bit hung up that I took it back just a hundred miles or so outside the warranty when the oil burning issue was noticed and Randy claimed that he wasn't worried about the 100-200 miles I was over, leaveing me to believe he would have the engine fixed. But either way in the end I traded the terrain in toward a 2010 traverse which I am happy with, I'm just disappointed I had to carry almost $2000 over from the difference of the value/trade in on the terrain, but now I'm happily in the traverse. Now 200 miles after purchasing the traverse the power steering quit working, BUT I'm now in contact with BRENT who happily sent me to the garage and said the repairs will be taken care of and I am back in the same position I was when I purchased my first car from them years ago, I'm receiving the same great customer service I expected when I returned to purchase my 2nd vehicle from them. I hope this situation will be better from here on out.
It was such a pleasure to meet with Kim. It’s so refreshing to work with someone who has such a straight forward personal style. She was in touch with us on our quest to find the perfect vehicle throughout our search. Go talk to Kim!
Bill LANG BAY CITY MI I own Toyota Tacoma and there service has been out standing. Pat Rohde your sales person has been out standing; knowledgeable, helpful, and not pushy! We did not close the deal but was due to a problem at my end. I will be back and recommend your dealership and Pat to others and that does happen often!
by Dale & Robbi Samson from Sanford , Michigan
December 1, 2018
Upon arriving at Labadie Toyota on November 20th we were greeted by Scott Wurdock one of the sales personal . He was very gracious and knowledgeable with his approach on what our interest was . Covering all of our questions we and decided to go for a test drive in a new Prius , having owned one for10 years and still on the road we knew the quality . We were blown away by the new safety features and improved ride , it was love at first sight . Scott made the experience of showing the options and finances a smooth transition . We wrapped up the sale with Jake Finn the manager for the finances with him finding the lowest interest rates , all completed the same day . We've bought other cars from this dealership before and have always been treated like family . Scott and Jake are examples of what makes the dealership number one . Thanks Dale & Robbi
Found my '13 Ram 1500 on Cars.com but Heath handled the rest over the phone. He got me financed, got all my requirements filled and answered all of my questions. We got everything done so I could drive up, test drive, sign the paperwork and drive home.
Wonderful experience!!! We were very pleased with the service we received at Sunrise Motors. Randy was great to deal with and the whole process of buying a vehicle went very smooth. My husband and I would highly recommend Sunrise Motors.
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