Shannon was great. He calmed my nerves, set me up with exactly what I needed within my budget. I didnt even realize it until Thanksgiving day but I gained an additional seat in my third row that my previous SUV did not have. Service all the way around was wonderful from the time the service guys intercepted me, until I was driving off in my new car. It was a scary situation I had on the high way with my power steering and rack and pinion going completely out. The service guys calmed me down and entertained my boys. I appreciate all that was done for me. Everyone was great!
by suv driver from detroit mi
January 5, 2019
Beautiful interior with all the bells and whistle's. This car is at a whole other level than what I was driving. I look forward to driving every day.
Everyone I dealt with on this lot was very helpful. I fully appreciated the effort Ron put in to find me the car I wanted. Nick, in sales, was also very helpful and made the hand off of the car a very pleasant experience. Joe, who worked with us in financing the car, made a normally tedious experience a pleasure. We will be back when it is time to get another car.
by Debib66 from DeKalb, IL
December 13, 2018
Great car so far, I thought it was for older people but more of a younger vibe to me. Rides great, no outside road noise, comfy and love the handling.
just wanted to thank aleesha,calvin,jim and cody for a job well done during the buying process. received fantastic service from all involved. I will be back. I found a dealership for all my transportation needs.
Most comfortable car I have owned.
by Simpson from Napa, CA
December 6, 2018
The reason for purchasing this car was it is high up like an SUV but smaller and more fuel efficient. I feel safer driving on the freeway every day. It runs very smoothly and the soundproofing inside the car makes for a very quiet and peaceful drive and it has a great sound system. It also has enough room in the back for transporting equipment. I am very pleased with it.
Awesome I loved everything about this dealership they rock and I love how they call and check on you as well which is great and helpful!
Great value car that is very versatile
by cmn from Austin
November 29, 2018
Best value car in its class, lots of storage, great mileage, some weird interior styling choices but feels nice overall. Definitely the best small SUV on the market you can get barely used under 20k right now.
Jacob Ferguson was very helpful answering all our questions about the technology features and helped us through them. Polite and friendly staff including sales manager Jeff Franke ,financial personnel Omar Jimenez, general manager Kasey Shirey and our salesman Jacob.
This car is too small for our needs
by Willie from Lakeland Fl 33811
January 14, 2019
No room behind the rear sear for very much. Only one arm rest? Hesitation on take off Rear camera is a joke. Very Very expensive to repair
My Car buying experience was great. Miguel was my salesperson. I was greeted at the door explained what I was looking for and within a few hours I was driving away happy with my new vehicle.
Love my new Buick
by lee51 from PHILADELPHIA
November 6, 2018
This new SUV is amazing. I had my KIA sportage 2000 for 18 years and love it. I did not want to trade it in until I test drove the Buick. I love this SUV, it drives nice, looks nice, and it was the right size for me to make the decision to get a new car!
I stopped in to JUST look but when Brian took such good care of all of my needs and made the car buying experience so easy, I ended up leaving with a new car. Brian along with his team met every need that I threw at them. From no down payment ment, the payment I could afford and the type of vehicle that I needed. Preferred is A1 with me. Plus the have an awesome referral program. CASH!! I am beyond a satisfied customer. Thank you Brian, your the best!!!!
Nice Car, But...
by David from Lancaster, PA
November 9, 2018
Overall, my Buick encore all wheel drive is a nice ride. However, my general experience with the auto stop technology is not good. Within two years, the auto stop feature caused my brand new battery to die, leaving me stranded On a major roadway in the middle of rush hour. My personal opinion is that the auto stop feature is pointless and I will never buy another car with auto stop. Hey on a major roadway in the middle of rush hour. My personal opinion is that the auto stop feature is pointless and I will never buy another car with auto stop.
Just had to take time to rave about the service we have had at Shepherds. We have had routine service, warranty work and now estimates and body work done to our 2014 Chevy truck. Everyone was so friendly and helpful. Made us feel like a customer instead of a problem. And their facilities while you are waiting are awesome. So thankful for such a great dealership so close to home.
It is worth its weight in gold.
by Nancy B from Syracuse,NY
January 5, 2019
This car is great on gas interior is nice could be a little more classy. After all it’s a Buick. This vehicle is great on the road handles very well. I love it..
Stacey was very efficient and helpful. I had some slight areas of paint off of my car and she polished one of the areas and ordered me a pen for the others to improve the appearance of my car.
Back To Buick
by CarolRich from Woodstock GA
November 4, 2018
Our Encore has all the features we were looking for in a (newer) car and we are pleased with the way it performs after 4 months of driving it. We are very comfortable with the extended "Certified" warranty and service package offered to us and trust this is the beginning to a long term relationship with GM and Buick that we will be happy with.
I had been searching for months for a Ford Edge with certain options that were a must have. I finally ran across one online that was more than perfect. I called and talked to Ryan and he ran some numbers for me and was very nice and professional. After a couple hours of thinking it over I went and saw Ryan and bought it. The cars on this lot are so clean and I really had the best experience with this purchase. Thank you Ryan for your patience and kindness I love my new used Edge it’s perfect.
worst car in 20 years
by kcp from litchfield, ct
October 24, 2018
This car looks nice from the outside, but in the first 20000 miles it has been in the shop 3 times, not charging, coolant leak, brake shift interlock solenoid failure. It is way under powered, and the engine has a tick in it at 25,000 miles. This car is a piece of ....
by Josh brinkman & Jay leonard from FORT WAYNE
July 14, 2018
First off when I small talk about looking at other cars the owner Jay Leonard amazed me by complimenting the other dealership that I was speaking of. Secondly they accommodated me to the T I had test drove a car and decided I didn't like it they brought me another car to my job to switch it out to continue test-driving I ended up buying that truck the next day and they even dealt with my dad for a few hours LOL thanks Josh Brinkman and Jay Leonard and everyone else there that helped us I love my Equinox
i love my new car
by alvy4jah from Ferndale
October 24, 2018
meets all my needs especially financially :) love the way it drives, looks. handles very nicely. great vehicle for a small family or just for 1
My service and service advisor was amazing! I would highly recommend anyone going to any of the Kelley Dealerships. Paul Coy did a terrific job of getting my vehicle done in a timely fashion and done right! His pricing was very competitive.
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