November 5, 2018
Berman's in Merrillville is a breath of fresh air. Unlike so many other dealers who play games, Charles the GM, Eric the salesman, and the other crew at Bermans I dealt with are professional, courteous, and they back up their talk with action. They don't mess around when they say they'll take care of you. I can tell you with confidence they absolutely will. I scoured the web for weeks trying to find the perfect 2012 QX56. I dealt with numerous dealerships by phone and email and I thought I found a great vehicle about 40 miles from me. Of course, that dealer was playing the game and changed the price on me. Needing to buy a vehicle by 12/31, I called Charles the GM on 12/29 and told him what I was looking for at the price I needed. He assured me he'd find it and he absolutely did. Not only did he find a great vehicle, but when it was delivered to his dealership he took one look at the tires and told me he'd replace them. He said he'd detail the vehicle and have it ready by Saturday, 1/2. I walked into the dealership to find the vehicle looking like a brand new vehicle. Charles stuck to his word and replaced all four tires with Bridgestones at no cost. He assured me that I'd love the way the vehicle was detailed and taken care of and he was right. Eric, the salesperson was extremely accommodating and took care of me like family. They gave me a great deal on this vehicle. These guys simply want to know what it will take to create a customer for life and they deliver.