Great buying experience, wasted no time,
I went into this transaction as a very educated consumer and was treated as such
Very pleased with my salesman Greg
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
Mike was friendly. Seemed like he was new maybe needed a little more insight to product. But if he couldn’t answer a question he found out the answer. Very pleasant to deal with
Luxury, comfort, technology
by Pam from Gsinesville
December 21, 2018
I wasn't planning on buying a Cadillac but I test drove one at my Lexus dealership and ended up driving at home. The only thing I have trouble with is touching the panel to adjust volume and fan speed.
Had a wonderful expierence shopping for my new car. August was a very-knowledgeable, patient salesman. I would definitely recommend my friends and family to shop West Herr Nissan. Just ask for August, he was great!!!
Good value for the money SUV!
by JBri from Spring
December 19, 2018
This car which is the premium model is packed with a lot of features found in more expensive cars. A lot of them can be programmed to suit your preferences. I like the voice command, heating and automatic lights and doors programs. With more than 300 HP, it has enough power to get you out of tight situations.
I looked at the dealer website and saw a Yelp review recommending Larry. I sent an email to Larry with what features I wanted and a price point. We came to a deal that day. I was able to text pictures of my license, registration and insurance info. The next day I made the drive to the dealer, signed the paperwork and left in my new Pacifica. Everyone I came in contact with at the dealership was friendly and helpful. I highly recommend West Herr Chrysler!
Review on my new truck
by Lady T from Charlotte N.C
January 14, 2019
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
Timely, very friendly service. Comfortable waiting area. My only recommendation would be to have appointment s available to schedule for oil changes as well tire rotations.
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
I can’t say enough about this dealership so I’ll make it simple. West Herr is TOP NOTCH! Great staff, facilities, customer service, selection and prices. I worked with Chris Nash in sales, who was very knowledgeable and personable. They got me a great deal on a 2018 Pathfinder. I will definitely be referring people to West Herr and will be back again for my next vehicle.
by Doc from Fort Myers
November 15, 2018
This vehical is an upgrade for my wife who drove a mini van for years and she loves it the handling is great sporty yet economical
Excellent customer service and attention to detail.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
Great dealership with a great staff. I would recommend them to anyone shopping for a new or used car. The entire buying process was smooth and comfortable. Thank you to TJ in sales, Tracy in finance and Mark, sales manager!
My first luxury vehicle
by Kelly from omaha, ne
December 29, 2018
Very comfortable and roomy. 3 dogs and I on long road trips is no problem. Crazy amount of tech that I hope does not break down.
We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.
Most Reliable car I've owned
by Revelm69 from San Diego
November 14, 2018
This car has met all my expectations, and I am completely satisfied. I would recommend "Cadillacs " to friends and strangers. Love the design and comfort.
Very friendly and professional experience with this dealership.
Most comfortable and reliable car I ever owned.
by SandyT from Chattanooga
November 21, 2018
This car is extremely, dependable, comfortable, has many comfort features above and beyond even a luxury vehicle, the safety features are superior. I will never own anything but a Cadillac again, this is my second one, and I will remain a loyal Cadillac customer.
Everyone from Ken, Mike and Brian were GREAT!!! Buying a vehicle there was amazing!!! STOP and see them, they even give $100 if someone refers you to the dealership. The 2018 Chevy Silverado is amazing too!!
I loved the car, hated to trade it in.
by barbie from l,ville, pa.
November 25, 2018
This car was excellent. I just wanted to try something different in an American made car. It served my family well. Even granddaughters loved it.
This is a great dealership all around! Ryan Stuber was our salesman and was extremely helpful and knowledgeable. We leased a new Explorer and love it.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
We had been searching for a particular car within our price range, and Joe was able to help us out thru the entire process. We will def refer pellegrino auto sales.. Five stars from us
by Snowman from Warwick, RI
December 12, 2018
Needed an SUV because I was tired of borrowing
friends trucks when I purchased something big.
And I've wanted a Cadillac since I was 16. And I'm way past that now. So now that I'm older I'm finally driving my dream car.
I just drove home in my new 2014 ram 1500. I'm very happy with everything! Rob worked his magic. And got me into the exact truck I was looking for. I'm deff going back when the time comes for another truck!
This car is not reliable.
by Lovey from Greensboro, Maryland
December 22, 2018
I love the style of this car. The exterior is excellent and does not show its age. However, I have had severe issues with this car. Last year my husband spent over $3,200 in repairs on this car. Ridiculous! I’m retired. Now I have a headlight out and the dealership is estimating the cost to be $1,700. My husband had a 2000 Cadillac truck that he kept for 16 years and it was an excellent vehicle with low maintenance and cost at a minimum. No more cadillacs for me.
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