I was looking for a used vehicle and found one I was interested in at this location. My husband and I took a ride over on a Saturday to check out the car and dealership. I didn't choose the car I was originally interested in but I did purchase another one and I am very happy with my decision. They were very friendly and helpful.
2003 Nissan Altima 3.5 SE Review
Good Car if you can make the necessary repairs
by marlin from milford,ohio
April 23, 2019
3
clean inside and out. Gasket repair been quoted at 1250.
Handles @ 50 each + repair labor--But they still work.
Car drives but need to add coolant weekly
Just picked up my 6th car purchase ,would not even enter my mind to go elsewhere. They treat you like your a five star. Also sent son and grandaughter, and some freinds,all of whom are very pleased.Also Scott has been salesperson for each vehicle. Be on my seventh in couple of years.
2019 Chrysler Pacifica Touring-L Review
My first new car and I absolutely love it
by Linda E from Englewood, FL
May 14, 2019
5
I have been looking for a vehicle comparable to my other vehicle and this one was perfect, I love the large Navigation screen, and the comfort, plus it looks great
The Izzo family run a terrific dealership,from the sales staff,and then to Andre the financial wizard,every step of the way Rick and Andre detailed everything. Thank you guys so much ,and I will tell family and friends.
2007 MINI Cooper S Review
Lovin' my cooper.
by bm4c79 from Belleville,IL
May 11, 2018
4
Nice little peppy gas saver even with the turbo charger. Shifts very smooth, almost as if there is no wrong gear to be in. I get compliments on it everyday. Everything else is nice. Only knock I would say is there switches are in some wierd places.
The car has more power than I will ever need and so much luxury I don't mind long commutes. It has never given me problems and continues to hold up year after year.
I bought the Lexus IS 250. It was my very first car buying experience and Jeff S. made it very easy for me. I am an out-of-state buyer and they made arrangement to pick me up at the airport (very convenient). Overall a great experience for me and I definitely will recommend this dealer to my family and friends. Thanks SASCARS!!
I've got to give a shout out to my friend Rich over at Superior Auto Sales. He did a fantastic job helping me out with a truck. I live in NC and found them online. I was a bit hesitant about making a purchase from such a long distance but Rich made the process easy. They worked with me to get the price I was looking for as well as additional pictures that I requested. I arrived on a Thursday morning and was picked up at the airport by the notorious Andre who was a pleasure to chat with on the way back to Hamburg. Once at the dealership I meet with Rich in person for the first time, we went to the truck and did a walk around and checked everything out, we found a few spots that his body man immediately stopped what he was doing and attended to while we processed paperwork. This is probably one of the nicest and coolest things I think Rich did, the numbers were a bit off from what we had discussed originally and to make up for it Rich knew I love Buffalo wings and Sponge candy, so for our test drive we went to a couple local spots he knew about and He purchased my wings and candy. You couldn't ask for a more stand up guy or a more reputable company to purchase your pre owned vehicle from. I've purchased quite a few cars and I can tell you other than the flight and drive home this was the easiest transactions and most professional bunch of guys I've dealt with. I think it may be because his father, grandfather and uncle would get him if not, or maybe it's all the sisters.......Either way it was a great experience and I would recommend them to my closest friend or family if they wanted to make the trip. Thanks again guys
2019 BMW X7 xDrive40i Review
The BEST SUV you can buy !!!!!!!
by KobotaBA from Lovettsville, VA
May 6, 2019
5
This SUV exceeds all your expectations. It handles great. It’s ride is amazing & the handling is fantastic. The interior and the features it has is more than you can imagine. Try the BEST RIDE OF YOUR LIFE!!!!
Kristen Lawrence was there for me. Our 2017 Buick Encore was accident totaled because of other driver error. Encores six airbags activated and saved my life. There was no other choice for a replacement car other than the Encore. Thank you Buick! Thank heavens our sales Rep. Kristen Lawrence was by my side helping me with a replacement car. Kristen took hold of my families painful situation by initiating leasing financing while working with Christian Devine both being true professionals, allowing me to sign and drive in only a few hours thus making it a painless experience. Kristen is truly a person who cares about others and represents West- Herr very, very well.
Thank you West-Herr
Sincerely Dona Sweet
2019 Nissan Kicks SV Review
New Kicks
by Skeeter from Memphis, TN
April 24, 2019
4
Traded my Rogue for aKicks. Nice comfort but I miss my CD player overall a good vehicle. Gets around very good. Good gas mileage as well
Transitowne Dodge Chrysler Jeep RAM of Williamsville Review
SUPERB SERVICE DEPT!!!
by prittymemawof3 from DealerRater.com
November 6, 2018
4.6 (1155 reviews)
Ok so believe me when I tell you, this dealership is top notch! I am far from an easy person to please, trust me now with that said , KEVIN, TED & The shuttle service guy( I truly apologize that his name is escaping me right now) I cannot THANK,YOU guys. & everyone there today enough for turning my disaster of a jeep situation ( 2 days dealing with numerous individuals 98% of which were not helpful@ all, none of which are associated with this dealership/service dept in any way) Kevin & Ted went ABOVE & BEYOND to make my fiasco into a smiley happy ending , my Jeep serviced & back in my driveway , the whole time with smiling faces & wonderful,kind, courteous attitudes & I cannot THANK YOU GUYS ENOUGH! & "Shuttleman" as I'm calling him (hey guys hey needs a cape , lol!) ,was just as friendly & courteous as could be as well. Seriously, if your reading this & other reviews wondering if you should use these guys , stop wondering & call the # , you'll be glad you did , I know I am & I will NOT take my jeep anywhere but here for as long as i own it.
2016 Chrysler Town & Country Touring Review
Wonderful
by Ethal from Baltimore,Md
April 29, 2019
5
This car is meeting all of my family's needs. Most of all we all fit comfortably. There is enough pirts for devices, everyone is happy.
This review is for a great experience with an oil change, but I also had to say how happy I am with West Herr and in particular David Bliss who sold me the car I had serviced. I am not always easy to deal with as a car buyer, but I was treated very well and had a really great overall buying experience. I have dealt with many car salespeople before and no one is better than David.
2018 Nissan Titan PRO-4X Review
Lots of Power, Roughest Riding Truck Ever
by JamesT from Raiford, FL
May 6, 2019
3
Truck has more than plenty of power. It is the roughest riding and most uncomfortable truck I've ever owned. Minor reliability issues covered under warranty and whole truck shakes at highway speeds. Vibrations are a known issue with these trucks, but no fix avaiable. Pass this one up and go for the Chevy!
Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.
2017 Kia Sedona L Review
Great van-definitely a fan
by Oneofsix from Tupelo, ms
May 5, 2019
5
Fun to drive; easy-to-clean seats; driver seat is incredibly comfortable. My brother bought a same year model Honda Odyssey and after seeing my Sedona is very envious...especially of my monthly payments! The Sedona is a great value.
I've had a 928, 911T, Boxter, and now a Cayman; I've had more admirers of this car than any other. It is a pleasure to drive because I have tiptronic, and navigation, which makes driving in city traffic much more relaxing.
2016 4runner Limited .Changed my mind and received offer from Basil Toyota of Lockport, trading up to a 2016 4 Runner Limited, from my 2015 SR5 Premium. They let me take it for the night to work as mine was down for tire repair, and next day gave me a trade deal that I could not refuse. Thanks to everyone from Jamie, Chris, and Mike in sales, to Steve in service for letting me know of promotional deal in first place, and Jim in service for taking care of me with my 2015 to begin with. Also, a trustworthy finance guy in George. It never hurts to have quick, honest explanation of add-on service packages. James, a manager was overly gracious. Even met the owner, Mike, which I think is probably rare. Thanks again to all I was involved with. And there are many more. P.S. My ex used to tell me I`m a pain in the ankle when dealing with money. Luckily, I wasn`t even one Iota, dealing with the Basil Toyota crew. "Smooth as silk, I was". Wait a minute....Happy as a Rooster in a house of some sort with my new limited
2012 Jeep Liberty Sport Review
i really like this truck
by Big dre' from st.louis
May 13, 2019
5
Nice and rugged and I really likes this car. Will also be towing bikes and other stuff. Can't wait for snow to test the 4 wheel dr system. Won't be passing to many gas stations but it's a jeep right?
I don't often write reviews, but the guys at Basil Toyota really deserve some kudos. The premium experience begins when you drive into their pristine vehicle reception area -- a climate-controllled garage so clean you could eat off the floors. Next, one of their 4 or 5 service hosts comes out to greet you, get a little information and then leads you inside to set up your service appointment. From there you can wait in their fireplace lounge complete with free hot and cold beverages, big comfortable chairs and cable TV. You can check on things back home or at the office using their free Wi-Fi or the computer room. When your vehicle has been assessed, a technician will come out to find you and explain what your options are and exactly what things will cost, how much time it will take, ask if you want to continue to wait or would like a ride somewhere (they'll pick you up too!) -- and will give you options to fit your budget, although they are VERY reasonable with prices to begin with. When your vehicle is done, it will be waiting for you back in the reception area (usually a lot cleaner than when you drove it in) and you're on your way knowing they did an excellent job at a fair price. If anything is not to your liking, just call or drive back during their exceptional no-appointment-needed, late night and weekend hours. This is like no other auto service place I've ever visited. You owe it to yourself and to your vehicle (all makes and models, not just Toyota) to go there. They really are amazing!
2016 Ford Focus RS Base Review
Great Daily
by Nah from Detroit, MI
April 22, 2019
5
Wanted something more fun than my truck but still practical. Awd means I can drive it all year and it’s an awesome car that can work for commuting if you know what you’re getting into
I usually avoid dealerships (for a variety of reasons) but when three warning lights came on the dash of my Rabbit, I figured I'd better bring it to the dealer on the way home from work. I couldn't believe that I could name a time--that day-- and they were able to accommodate me.
I was very pleased with the experience. Tony, the service mgr, was very friendly and efficient. The facility was sparkling clean (well, it is new) and I enjoyed a fancy coffee while watching the news. By the time I'd taken my last sip, my car was ready. I will definitely be back, having revised my opinion of dealers, haha.
I bought a used 2017 VW Touraeg when looking at several SUV's in the price range...the VW has more standard features than any other car in that $27k - $35k price range. Plus the car is so heavy but handles like a little compact car...I owned a 2011 Chevy Suburban and it is every bit as heavy but nimble as the 2006 Pontiac Torrent I owned too.
Was dismayed at first, but things turned around for us.
by jungle law from DealerRater.com
December 3, 2018
4.8 (553 reviews)
Things had turned around for us--in regards to purchasing 2009 Nissan Sentra. On March 3 2018, another buyer had purchased the car from under us(did not get an opportunity to even see the car) Was not the the dealership's fault. However, come Monday--the following week. The deal fell through.(buyer was not able to take delivery,personal reasons) My son and myself were able to drive from Rochester to Batavia, in order to meet Mr. Pellegrino. They showed kindness, compassion, and beyond. Mr. Pellegrino provided a rather detailed history record on the Nissan, and mentioned to us about the parts that were replaced. (Super Job) From our personal experience, these guys were great, even though I was not at first.(my apologies) Thank you again Pellegrino Auto. Fine group of people.
2013 Dodge Dart Limited/GT Review
Loved it! Sporty, reliable, very safe!
by MickC from Hanover, PA
May 14, 2019
5
Loved ours! Great features for the value price. Sporty, great bright colors were made (ours was Header Orange. Loved the racetrack taillights! Great gas mileage, especially when commuting... usually around 36-38 mpg. Great pick up for a 4 cylinder engine (2.0 Tigershark automatic transmission). Would have been our go to car for a long time, had someone not turned directly in front of us, ending up in it being totalled!!!! But car definitely held up well in the accident and protected us better than most vehicles would have. Definitely deserves its 5-star safety rating. Comfortably seats 4 adults, but can seat 5. Wish Dodge still made the Dart! I'd buy a new one in a heartbeat!
Quick service with no appointment they fixed problem and cost was great
The guys in service are kind and understanding that people can't always make appointments and they have great hours .
2019 Chrysler Pacifica Touring Plus Review
Best vehicle we've owned thus far!
by bodo from Guilford, CT
May 12, 2019
5
This new 2019 Chrysler Pacifica Limited is awesome! Unbelievably quite, cannot hear any road noise. Excellent performance! Could not have chosen a better car for our needs!
Thank you Kevin Haines for outstanding customer service! Kevin went ABOVE & BEYOND! I went to the Dealership Wednesday eve to test drive a vehicle the numbers weren't working so I found a different vehicle on line in Orchard Park Kevin was in training so I drove out to OP to check out the veh as I was getting close to the OP dealership - Kevin sent me a text: I hear ya wanna see a juke at Nissan Orchard Park? I'm here, and I have it pulled up for ya! It's beauteous! I was SO impressed not only was he already at the OP location he had the vehicle pulled up & ready greeted me with a smile! I drove that vehicle home within a few hours! He gained a customer for life!! I'm extremely impressed with Kevin and the friendly staff at West Herr Nissan in Lockport. ¿
2011 Dodge Journey Mainstreet Review
Having lots of wiring issues.
by Kurth from East peoria il
May 1, 2019
3
We bought this car at 23,000 miles and still have it and it’s at 170,000 but the past year we have had lots of wiring issues, the locks don’t work anymore the tire sensors are off, the radio goes black every once in while. That’s what the codes are anyways for the check engine. And we had transmission problems thats was covered by dodge. So sadly to say we will never get a Journey every again. Prolly not even dodge.
I wa very pleased with the time it took to turn in my lease and lease a new Silverado Double Cab. I believe that it all had to do with my salesman, Ernie Fadel. He went out of his way to complete the deal a a very short time. We discussed the deal with all the details at about 12:00 and he told me to pick up my new vehicle at 2:30. I have been used to it taking a full day of this, that, and all. This was a pleasant surprise. Thank you.
2007 Chevrolet Equinox LS Review
Quality and Reliability at a Great Price
by Terrie from Keyser, WV
May 1, 2019
5
Very nice vehicle all around. The console in the middle of the seats need refigured, especially if you spend hours in the vehicle. I had a 1999 Chevy Blazer for 16 years and the console in it was the best. I sold it with 185,000 miles on it. I hope the Equinox serves me as well. Love my Chevys !!!
The people were very friendly. I would recommend this dealer to a friend. One complaint is that they didn’t call me when my car was ready, even though they said that they would. I had to call them . So basically, I was without a car for the majority of the day.
2019 Subaru Ascent Premium 7-Passenger Review
The new Subaru Assent
by Dave from Sioux City Iowa
May 10, 2019
5
Has a very comfortable ride. Sets up high enough to give you great visibility. Interior has less road noise than others. Good gas mileage for the size of the car and all wheel drive
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