Clay was an amazing help to us in a lot of ways. Everyone was so friendly & nice. The customer service was awesome! This was an outstanding experience. Thank you so very much and we will be back again soon for sure :)
As always, the service and the experience was excellent. Professional and personable staff with a dedication to excellence. The automobiles are fantastic; however, the staff makes the difference in why we have selected Doug's Cadillac over other dealerships. From the owner to the support staff, this dealership is excellent. We have leased cars from Doug's for many years.
I live in Los Angeles California and I bought my car over the internet my salesperson was Robert Deutch very honest he represented the dealership in the most professional manner again I bought this car sight unseen and I had to rely up on him he made me feel very comfortable in this process he gained my trust and he delivered 100% satisfaction most sales people get a bad name so I'm writing this review to tell you that he's one of the best in the business and I appreciate it. I also had the opportunity to deal with Oscar and Michelle and Randy and I've never had a better experience in buying cars and if I ever need another car I'm going back to Seattle Washington and visit Doug probably over the internet.
Service was a recall - minor item. Easily made appointment online.
Large waiting room with coffee, cold drinks and donuts.
Fast service and car washed and bottle of water waitibg in car.
All personnel friendly and informative. Cannot ask for more.
From start to finish, Tim Staggestad and his GM, provided me with a customized experience like I have never seen during other car lease or purchase processes. They delivered on every promise and every deadline; and in the end, I can say I made a couple new friends!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
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