This is the 2nd car I've purchased from Russ. He makes the car buying experience as quick and easy as possible. Nick in finance did a great job finding a lender that offered a lower rate than my previous lender! Will definitely work with these guys again.
So excited to own this car.
by Jill H. from Pelican Rapids, MN
November 24, 2018
The ride is smooth and quite. Good storage. Excellent head and leg room. Love the Bose radio and speakers. Many options that make driving fun. The sunroof is amazing.
Matt Wilson was the internet manager who helped me with my pricing excellent guy to work with really looks out for you superb customer service Dave forres was just as equally helpful going over the car and helping me with paperwork and everything else this company I would highly recommend it made me turn into a Ford believer once again I would go to Bob Thomas Ford every time highly recommend them for a car
Love my new car
by Wendyj from Amity,AR
December 28, 2018
This car is very fancy never owned anything quit like it but I just love color and interior design. I have wanted a srx for awhile and glad I was able to purchase it at an affordable price
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Center CUE system doesn't work
by Michael D. from Fort Mill SC,
January 8, 2019
My ex-wife and I own one as well as another person I met at a gas station while pumping gas asked me if my CUE system worked. All three of us have the same problem. This model should be recalled as I understand that the mechanic at a Cadillac dealer said that is a real problem that costs $1200.00 to repair. How long will Cadillac allow this defect to go on without fixing it. I go out of my way when asked by people that I meet how I like the car. I have taken it to a local Cadillac dealer and they as well says that it is a major problem. Cadillac has an undercurrent of very unhappy car owners sharing their opinion of the problem with all interested party"s. Not good publicity.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I love my cadi SUV!!
by Terri W from Grand Prairie, TX
November 23, 2018
Nice, comfortable ride with plenty of room for a smaller SUV. Very stylish. I really like the feel and look of this ride. Would definitely recommend .
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
Very soon after I sent an inquiry on Cars.com Jason sent a personalized video of the car. We were able to meet with Jason a couple of days later and purchased the car. I would highly recommend this dealership and especially Jason Alt.
Most luxurious vehicle I have owned
by Heidi from Gilbert SC
December 31, 2018
Very comfortable ride. Love the height from the ground. Only downside are the headlights, the low beams are completely inadequate. The high beams are great.
Rob, the service director is so nice and made it so easy to bring my car in for my first service appointment. He is always so nice and answers all my questions and very friendly. I was able to get a car to use while they worked on it. The service did not even take that long.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
General Manager, Salesman, and Service Department personnel assures a positive experience during and after the sale. This is the sixth new Cadillac in six years from this dealership.
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
I recently had an accident where my truck was totaled and I was looking at used trucks on car fax. Jason Barnes was great to work with through the entire process. He emailed me and I told him I wanted to test drive a truck I found online. He was very patient and was willing to help any way he could. I actually test drove two trucks and bought the second one.
Jason is a super nice guy and he answered all my questions. I’m not sure who was more excited me or Jason! I will recommend Jason and Bart’s Car Store to anyone who is looking for a truck! Everyone that helped along the way to getting me in my new F150 I thank you very much!!
Best Used Car I've Owned
by Elaine from Forked River
January 4, 2019
This car is very comfortable, has so many luxurities and drives like a dream. Great gas mileage and we feel very safe driving it lots of car for the money !
We had a great experience at Custom Care Care. They took the time to really listen to what we wanted in a vehicle and tried to find us the best possible fit. We are very happy with our purchase and the service we received.
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
I can't say enough about Bluffton Family Ford! I found their vehicle online and reached out via the web. They responded same day. Their customer service was top notch. I never once felt pressured from any of their staff. I was in a lease with another car company and Todd from Bluffton Family Ford sat down with me for an hour (on a busy Saturday) to review my lease with me and answered questions that I had. Unfortunately we found out that I was unable to walk a way with a car that day due to my lease. Even after finding out this information, the finance manager Linda sat down with me and assisted me with available options moving forward with my lease. I was taken back by how helpful they were knowing that I wasn't leaving with a new car. To me this showed that the word 'family' isn't just a name in their title, they live it up to. I am proud to say I was able to come back after working through my lease and purchase a car from them. I'm very lucky to have worked with such great staff. Throughout this process I stayed in touch with Brett and he provided honest and quick feedback the whole time! While we are almost two hours away, I will still be referring people their way!
Love the performance & reliability
by Maggie from Tampa, FL
November 6, 2018
Best vehicle ever. Love the style, look, great take off. This is my second SRX & I love the upgraded features & electronics. Easy to handle.
Our experience at Furthmiller Motors was positive. We found a car online. Drove to Auburn, and test drove the vehicle. When asked about a possible problem with the car, Jay was very honest and transparent. The price was fair for such a low-mileage car, so if we had to do minor care or get new tires next spring, it was worth it. The purchase process was very fast and simple. Good place to check out.
Cadillac quality at its finest
by CrailDE from Battle Creek, MI
September 21, 2018
Cadillac comfort, value rich feel.
This is a fantastic car, love the retractable roof and the leather interior is great.
The sound system and creature comfort are amazing too
I've been blown away by the service. I drive a lot for my job and have to have my car serviced about every 6 weeks. The fact that you would have someone drive to my house and pick up my car and leave me another car to use was a deciding factor in choosing the CT6. I live about 50 miles away and never imagined service like this. Also stopped in to sign some papers and mentioned a service message had popped up...Tom Bohn in service jumped in and had one of the techs immediately check it out. I was just going to see about scheduling a time for them to look at it...but he was all over the situation. Everyone there has made the purchase of my car feel very special...you have a long time customer now! :)
Luxury, comfort, technology
by Pam from Gsinesville
December 21, 2018
I wasn't planning on buying a Cadillac but I test drove one at my Lexus dealership and ended up driving at home. The only thing I have trouble with is touching the panel to adjust volume and fan speed.
i went in and felt so welcomed and they instantly helped me, i finally got my first car, i recommend this dealership! they sure are a friendly place.
This car is not reliable.
by Lovey from Greensboro, Maryland
December 22, 2018
I love the style of this car. The exterior is excellent and does not show its age. However, I have had severe issues with this car. Last year my husband spent over $3,200 in repairs on this car. Ridiculous! I’m retired. Now I have a headlight out and the dealership is estimating the cost to be $1,700. My husband had a 2000 Cadillac truck that he kept for 16 years and it was an excellent vehicle with low maintenance and cost at a minimum. No more cadillacs for me.
Frankly... we don???t like shopping for new cars because of pushy sales and cost negotiations. This time was much different!! We greatly appreciated Matt not pressuring and overwhelming us with sales tactics to make a sale. No price haggling as we believe they gave us bottom-line cost based on our research prior to shopping. We love our new Mazda CX-9 and will suggest that friends visit Matt Tillapaugh when car shopping!! Thanks, Matt
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
by Michael F. and Colleen VERY happy customers !! from Rome, Pa
June 27, 2018
this car was everything they said it was and more ! A real pleasure to drive. It had way more power then I expected it to have.
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