Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Sales representative very professional/friendly and quickly answered questions about the vehicle. Dealership receptive to negotiating internet sale by out of area customers unlike many that list vehicles on cars.com.
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
This is a belated review of our purchase in Oct 2017. We visited 7 dealerships and considered other luxury SUVs. Sewell won us over with their service, impeccable facikities, availability and willingness to answer questions and by negotiating fairly. This dealership puts the customer first and is honest--a rare quality in the car business. They were patient with the thoroughness of our approach, and even arranged for us to talk to a VP at GMAC when we had an esoteric question on the details of our single pay lease. What a pleasure to work with them.
Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the last 11 years. I don’t think I would get any other car for so many reasons. The customer service is just outstanding. Everyone is so helpful and attentive. Matt Mowrey always goes above and beyond and he should be recognized. The service department shines. Every single employee is so dedicated to their job and they run like a well oiled machine. There is never any waiting around or wondering what is going on. You are always taken care of like a queen or king. The communication is superb.
The waiting area is always so tidy and nice. There is tv, drinks, snacks, whatever you want. They make you feel so comfortable.
The dealership is always sparkling clean, even the shop... it’s insane!
People are always holding doors open for you, greeting you, making sure you are taken care of, getting stuff out of your car and transferring to the complimentary loaner they provide, which is always so nice.
Thank you Sewell for taking care of me and my family and of course my beautiful Cadillac Escalade. We love y’all and appreciate you ¿¿
I just recently bought a used Tahoe from Sewell Cadillac. I had planned on just looking and test driving the vehicle but ended up buying the vehicle that same day. Shane was extremely pleasant from the minute we walked in to the minute we left. I've been in the dealership a couple of times and everyone is so friendly and helpful. I felt as if we got the "Cadillac" treatment at Sewell!
Shane has been great! He seemed so knowledgeable about the vehicle we purchased. He knew every little detail of every option it had.
He's even made a follow up call just to check on me and make sure all my questions were answered. Thanks for being so helpful Shane! Just like his name, Shane is just a ray of sunshine!
I would highly recommend Sewell Cadillace to anyone who is looking to purchase a vehicle.
I've purchased 2 vehicles from Sewell Cadillac and I wouldn't have had it any other way. Initially, I searched for a car and every dealer I went to was... pushy, unprofessional and lacked both class and car knowledge. I just happen to walk into Sewell Cadillac and my entire view of car buying was changed. I would highly recommend Sewell to anyone searching for a vehicle.
I bought a used infinity FX 35 from this dealership a week ago. I love this vehicle, it's in excellent condition. The entire process at Sewell was fast and the customer care from all those who attended to me was excellent, especially with Mohamed who is the agent who helped me through the process. I can also get my infinity washed there free of charge for life. The place is clean, very nice. I strongly recommend this dealership to anyone interested in purchasing a vehicle. Good company.
Rees was my greeter and was an excellent source of information and sales expediter. Rees explained the CarMax process and then Listened to the car features I required. He did searches of car max inventory, searches of manufacturers’ sites for additional info, and requested transfer of a vehicle from another location. There was no pressure to buy (CarMax has a five day return policy). Paperwork was efficient, and I even got help getting both the car I bought and the car I arrived in home. It was my first solo car buying experience so I especially appreciated that I got a car that suited me at a fair price and no hassle
looking for a good used truck and had a few bites on a cool ride every one is so nice Brittani foster was vary help full
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