Tim Muterspaw was polite, kind, and professional, with a caring
attitude toward helping us through a difficult time. Following a major accident he made a stressful situation into a positive
experience. Thank you Tim. We are most grateful.
This wasn't my first, or even second attempt to buy a used car here. The problem: I'm cheap!
To make a long story short, I got to the Jeff Schmitt about 90 minutes before close on a Sunday, and drove my car home that evening.
I was able to meet Tim, test drive the car, have my trade appraised, come to an agreement on price and terms, fill out all paperwork, AND drive my new to me car home that evening!!!
They even had it all detailed and gassed up.
Go see Tim Muterspaw if you're in the market, I did!
As far as the sales staff they were top notch couldn't ask for a better experience Darla went way above and beyond get this sale done and I'm here to say I couldn't be made happy with the way she handled our situation kudos to you I would easily suggest someone I know who's in search of a new or used car to check out this dealership
I recently purchased a certified pre owned vehicle from Springfield Buick GMC Cadillac. I did a lot of homework and scoured lots around Ohio to find what I wanted. Not only did they have the vehicle I wanted but I was shocked when they set up an appointment to look at it. Kyle Hughes made sure the vehicle was fueled up, clean, and was waiting for me at opening. Kyle had a detailed knowledge of the vehicle and all of its features. Other dealerships I had visited it had been very clear the extent of the salesperson's knowledge stopped at 'gee, it's a nice car'. Kyle was friendly, down to earth, and was nonsense, no pressure. He went out of his way to answer any and all questions both before and after the sell. I'd also like to give a shutout to Holly Bundy, the finance manager. She made the transaction quick and painless. It's very clear that Springfield Buick GMC Caddilac takes good care of their employees and their customers. They are all friendly and really seem to enjoy their job. I would definitely recommend them and when I'm in need of a new vehicle again I will be going back.
Sales Rep Kyle Hughes was very transparent describing the car on the phone and very easy to deal with. Tony G the Sales Mgr is a great dude as well and very transparent as well. Whether internet shopping or in person go see these guys
I must say I did extensive online research to attempt to identify the correct next SUV for me and my wife. My research kept pointing me towards the Cadillac Escalade for our needs requiring a large luxury SUV. Top 3 every model year in customer satisfaction and quality. I identified a 2015 premium at Jeff Schmitt Cadillac. The vehicle was priced very competitively when compared to other dealerships. Not only was the pre-owned certified vehicle nice, it seemed like it was brand new!!! My salesperson, Tim Muterspaw reviewed the warranty, the features, and the facilities. Tim and staff were a joy to work with on the purchase. My wife and I left feeling great about the experience, the vehicle, and in knowing that Jeff Schmitt Cadillac will stand behind their product!
by Gary in Mechanicsburg from Mechanicsburg, Ohiio
February 14, 2014
I have bought 2 cars from this dealership within the last year. The sales rep didn't play any of the normal games dealers play when you are buying a car. They went down almost $3000 on the list price on each of the cars we bought. Even though the weather was very cold they took their time to make sure we had the car we wanted that fit our needs and budget. So far I am very pleased with my experience with this company. I will go back again.
Not sure what I was going to do today while turning in my leased vehicle,however I ended up leaving with a new vehicle. Joe Bauman, my salesman did a great job of not pressuring me and making me feel so at ease. Not only Joe but every one in the facility that dealt with me were very professional. I was very happy with my visit today at Dave Arbogast thank you.
I have found your service department personnel very competent and helpful, in particular your service manager, Steve Bastian and Eric, who I have worked with nearly exclusively for the years I have been coming to Voss for service and purchasing cars.
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