Skylar was our salesman, what a nice, courteous young man and very helpful. Jason Vaughn, the manager, he was very courteous as well and answered all our questions. We bought a car from this dealership 2008 and we were very pleased with the whole process and the car was a great car. We decided to revisit this dealership and were once again, very pleased. My husband and I highly recommend this dealership and ask for Skylar. Thanks to Jason for all his help as well.
Best Value in Luxury
by Teddy from Roseland,
December 10, 2018
This car drives well, feels good, and is inexpensive to own. It services like a Chevy, Uses Regular Gas, I am not worried about driving it through the car wash. The Trunk is enormous and the back seats fold down for even more space.
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 30, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Finally got my Dream Car
by jofrmmo from Missouri
December 26, 2018
This car is luxurious and the smoothest ride I have ever owned. Has all the creature comforts plus. It is an eye pleaser and will get up and go. Loving it!
This was my first time at Criswell and my first Chevy! Anthony was the type of salesman you want to deal with. knowledgeable, friendly and not pushy. He listened to me about what I wanted and went out of his ways to get it.
Can feel every bump no good
by JimmyT from Ma
December 6, 2018
Why would you take out the air shocks in the 2018 , my 2013 had leveling air shocks and drove like a dream . This 2018 takes bumps really bad, just bought it brand new and can’t stand the ride.
Worth the 1050 mile drive to make a trade and buy from them
by bigdelta from DealerRater.com
December 4, 2018
After searching all the dealer in my area concerning trading my C7 and purchasing the Cruze diesel,I contacted Criswell 1050 miles away. They beat all the dealers in my state by over $1000. Well worth to 1050 mile drive each way to make the deal. My salesman,Anthony Vattuone,made the experience seamless and could not have been more accommodating. I have recommended him AND the dealership on forums for anyone make a trade or buying outright. I had the best buying experience in decades with them and I will do so again.
What else can you say Cadillac
by Ruthlessfit from NANAIMO bc
January 8, 2019
Car built for the driver. Quiet but power full, sleek and sexy. The overall handling of this car is incredible. Thanks Cadillac nothing but class
Chevy Bolt: Excellent customer service and a good price
by MacDonalds from DealerRater.com
November 28, 2018
This was our first time buying a car from Criswell Chevrolet. We came solely to evaluate the Bolt and the last thing we wanted or needed was a ???Salesman???. Anthony was just the kind of help we needed. He listened to us and helped us do what we needed to do. Anthony is very knowledgeable. We decided that the Bolt was just what we wanted after Anthony patiently answered all our questions.
My 2006 Scion rides better than this car.
by Limo Guy from Philadelphia, PA
November 26, 2018
At first I was so thrilled when I bought this car, it looks great has a lot of room and the trunk space is also amazing. I do a lot of driving so I put a lot of miles on my car, right when it hit 50000 miles I figured maybe the tires were bad because the car was riding super rough I could feel every bump in the road and it violently shakes me around the car every little dip in the road and pothole is terrible. It's like a bat out of xxxx literally. Even though my tires had plenty of tread on it I decided to invest in $1,000 pair of Pirellis, still the same problem the car just rides terribly, I was thinking what happened to the saying rides like a Cadillac? Honestly this is terrible how can they make a car with such a stiff suspension feels like I'm riding on bricks all the time. I regret buying this car and honestly I should have just gone with the Lincoln Continental. I guess I learned my lesson on this one I will never buy a Cadillac again.
This dealership is phenomenal! The level of customer service is off the charts.
I spent several weeks trying to decide on a vehicle that would best suit our needs.
My husband is a Disabled Veteran so many things had to be considered.
Patience and understanding with everyone I spoke to.
I would definitely refer this Dealership!
by happychappy0873 from Phoenix
December 4, 2018
The car is good for me and my family. It's what I wanted and my wife likes it s well. Its bigger than I thought it was
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
We have arrived in style and comfort.
by Veetuch from Greensboro, NC
November 13, 2018
Excellent style and comfort. It is like riding on your living room couch. Plenty of leg room and no one is cramped. We have taken our XTS on long 600 mile trips and you arrive relaxed and ready to go. Driving my XTS is a pleasure. The luxury, comfort and smooth ride add to an enjoyable trip. Running around town is a pleasure too. Has many great features to make your ride enjoyable especially the ride, seats and audio options.
My parents have purchased a few vehicles from Criswell in Gaithersburg. This was my first experience with them and I was very impressed. Troy and Dan were a pleasure to deal with. Very professional, knowledgeable and informative. I was in and out with a new truck in just under 2 hours. Highly Recommended.
Back to What You Expect of Cadillac
by VA Belle from FL
November 10, 2018
Cadillac has finally realized that their customers are not looking for a sports sedan, but a true luxury vehicle. I traded my 2016 XTS for the 2018 model just for that reason. The suspension is much softer than previous models and the significant reduction of road noise means I can now hear my music through the included Bose speakers without having to crank up the volume. Finally, Cadillac has made significant improvements to the functionality of their GPS and CUE systems. Bottom line, I'm keeping this one!
Jason and Mike worked after hours to get me into a new (2019) Colorado. I appreciate the friendly no complaints can do attitude. Jason also gave me a follow up call a few days later to see if everything was good. Thank you guys! Tim
Sweet! Sweet! Sweet!
by JJMiii from Monroe, LA
August 26, 2018
My 2018 Cadillac XTS is a luxury car with ample bells and whistles. It garners whistles too as it easily and quietly cruises down the road. I have not enjoyed a car more than this one since my 1987 Cadillac Sedan de Ville, the last year Cadillac made the rear-wheel drive sedan. This XTS is not quite as large as the old Sedan de Ville but it rides just as well. I am very pleased with my XTS.
I had my 2018 GMC Sierra in for service and need to have an additional key made for the vehicle. I had inquired previously about it and was told it was in the neighborhood of $60-70 dollars. This was pricey but fine. However when checking out, I was informed it would be $131 dollars. I had to one full hour of labor to make one key. I find this outrageous and totally unacceptable. I have serious doubts that I will return for service any further. I understand they have to set up the computer to cut the new style keys, but give me a break, one hour of labor! Thanks and guess I will see you another time.
Sweetheart of an automobile????????
by Bigdog from Colorado, Jefferson cty
July 13, 2018
We love it so much we hate to put away
As we love driving it everywhere???? Have driven Cadillacs since the seventys and loved them but this baby is the Queen of the Hop!!!
Ms. S! service. Courteous and professional. My niece referred us to this dealer and they sent her a $100 check for the referral. Sales is very responsive to my calls. If he does not know the answer he will get it and call me bgaithersburg, MD.!
Last of the land barges
by Caru from San Francisco, CA
December 7, 2018
This car is the last of the luxury over performance vehicles from Cadillac. That being said handling and performance are decent enough, but clearly lacking when compared to others in the same market segment. The main pros are a quiet cabin and ultra soft ride. Cons, down market interior appointments and a CUE system that can be downright frustrating at times. Overall a good proposition if you are looking for uncompromising space, a reasonable level of quality, and have an affinity for the Cadillac name plate.
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