I inquired about a car from Cars.com and within the day someone from this dealership contacted me. Bryce and I chatted over phone calls, emails, and text message. We were able to get all of the negotiating out of the way, appropriate paperwork done, and in full agreement before I even sniffed the door at the dealership. I was in and out of the place in less than 2 hours. When was the last time did someone ever buy a car from a dealer in that kind of time? Probably no one. Top notch service, eager to work out the best deal and completely comforting. No sneaky stuff there. Financing was a breeze. Nothing negative about these guys. Amazing experience. I will go back.
Excellent experience with Pat's Auto ! I purchased a like new condition 07 Mustang GT, traded in an older model Mustang GT for it. After an extensive search for a late model automatic Mustang GT for my wife and I to both enjoy I found this car while searching the web. I left a message inquiring about this car and the owner Phil contacted me the next morning to answer all my questions and invited me to take the car for a test drive that morning. As my Mustang was not registered, he drove 60 miles that day to my home to appraise my car. We worked out a very fair deal for both my trade and the new car. Phil was extremely accommodating as I live over an hour away from his dealership and met me after hours in order to deliver the car to me. I was actually shocked a small dealer would do this which was greatly appreciated. You will not find this level of service with a large/corporate dealer. His assistant Elaine was also great to work and helped with all the paper work and getting the car registered. For not being close to his dealership, the small fee they charge for all the running around with the registry and insurance company was priceless. My new car needed minor warranty work which was taken care of right away. Phil is extremely honest and stands by his cars. He has a great selection of cars, especially high quality sports cars and specialty cars. I would highly recommend his dealership and if you are looking for a particular car, this guy will find it. He's extremely particular with what he buys, so easy to work with and zero pressure. I can't thank him and his small staff for everything they did to make this one of the best car buying experiences I have had to date. I look forward to doing additional business with him in the future. Thanks again to Phil and his staff for everything!!! My wife and I love our new Mustang !!!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
From being greeted at the drive in writeup , getting written up & speaking with the advisor , talking with the service director ,Steve , and paying the bill everyone was polite ,professional & friendly - service was excellent on my car Thank you
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Good to do business with – Need better/clear commu
by PranavT from Binghamton, NY
December 4, 2016
I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.
Don’t let the fact that this is a small independently owned dealership deter you. It was hands down the best car buying experience I’ve ever had. The owner is kind, trustworthy, fair, and honest. He is what every car dealer should strive to be. I’m very happy with the car I bought from him, I will be recommending This dealership to everyone I know.
I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted.
Ty spent a large amount of time with us over the course of two days making sure the entire process was smooth and enjoyable. Thank you!!!
Highly recommend this dealership and these guys!
Great Dealership my sales guy eh not what I expect
by Rob Polo from West Hartford, CT
October 5, 2016
We just leased or second Cadillac and its beautiful. The dealership was great to us on the last lease with repairs and service. This time our sales guy Bill Donato made two gaffs.
First he said buy the car today and the sales manager will eat our overage on miles. After we signed he suddenly had not recollection of saying that and joked to me I lie a lot. The sales manager did make good on it and took care of 3000 of the miles we were over.
Second we loved the XT5 we test drove but my wife wanted a different color. Bill said he would find one again after we signed we realized he gave us one that didn't have cooled seats. When I asked him about it he said oh did the one you drove gave them. He should pay attention to details. I mean come on this is Cadillac. I will continue to trust Valenti but please if you use this dealership use a trustworthy sales rep who is paying attention to what you want.
This was by far the best experience i have had at any dealership. Not only was the Salesman polite, but he was friendly and he was able to get us a great deal. He wasn't pushy as some dealerships are. I live 1.5 hours from this dealership and that should tell you how much i enjoyed my experience that i would drive an hour and a half to buy a car from them. Yes the car was a great deal, but if this place was bad, i would have walked from the deal.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I bought a 2016 Volkswagen GTI S from Bret Beuer at Volkwagen of Hartford and I honestly cant say enough good things about them. I walked in with a very difficult situation regarding negitive equity on the car i was driving and he along with multipul others worked great on figuering out what was going to be in my best intrest, even if it ment not selling a car. Not once did they push anything on my like many people think of when dealing with a salesman.
Even during the paperwork it went smoothly. They picked me up on my lunch break at work, filled out the paperwork and I drove back to work in my new car!
My girlfriend has an appointment there next week!
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