Baker Cadillac was the third location we stopped at while shopping for a top quality, reliable yet affordable SUV. I really wish we went there first but as they always say, you can’t recognize good unless you’ve seen bad. The first two dealers we visited weren’t concerned about the customer experience but only the sale. Randy at Baker Cadillac was the easiest salesman I have ever had the pleasure to work with. There was no pressure and he answered all of our questions with a patient cheerfulness that has left a lasting impression on me and my family!
You're greeted as soon as you drive into the sheltered area by a service rep who is very polite and attentive. You wait in the lounge area with coffee or cold drinks. When service is completed, your vehicle is washed and vacuumed.
One can also call for service and your vehicle will be picked up and exchanged for a loaner while its being serviced and returned to you.
The reason for only three stars for facilities is because the waiting area, though comfortable, is more like an afterthought; a cubby arranged off the side of a passageway.
All in all, this is a great place.
I was totally satisfied with my recent service experience at Baker Cadillac.
Everyone was very courteous from the moment I got there to when I was leaving.
The waiting area is very comfortable with excellent choices of coffee.
by Very Satisfied New Used-Car Owner from Concord, Ma
December 23, 2017
I recently purchased a used car. I had the opportunity to interact with many dealers and dealerships during the shopping process. My search ended at Continental Auto in Northborough. Steve and Rob were way above the competition! Smart, pleasant, polite, respectful, and honest. As a single woman there are many hurdles to cross when buying a used car. My experience here was seamless from start to finish and left me without doubt or fear!
Test drive - I took the car out myself.
Pressure - none applied.
Price - fair and without haggling, I took the car to my mechanic for inspection prior to purchase, he found a very small (easily overlooked) problem and gave me an estimate for repair, Steve and Rob were receptive and fair and we were easily able to reach an agreement about repair prior to purchase or adjustment of sale price.
Quality of inventory - very high.
Ease of transaction - Excellent! I put a deposit on the car the day I test drove it. They did all the paperwork quickly and easily on the day that was convenient for me.
Would I deal with them again - In a heartbeat, and I will send my family and friends to them as well.
A Very Satisfied Customer
This is the 6th car I have bought from this dealership I feel confident and trust the people I have dealt with, I consider Haig and JD friends of mine along with other team members as well Kevin in service has been awesome as well to my family. No pressure or stress just the way it should be.
Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved.
Excellent people from sales, finance, to delivery.
by Macstwo from DealerRater.com
October 17, 2018
My wife and I shopped allot of places but once I arrived at highline and experienced the fast, professional team here and how Chad went out of his way to help with a whole group of people working to find what we wanted ( and we tried allot of cars ) I knew this was the place! They were so easy to work with and personable. When it came time to buy I was shocked at the low finance rate Mark got us, he is a great guy, all these guys are great and they get it done! I will be in the market for a second vehicle soon and no doubt I will be back. Bruce MacNeill
The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.
I purchased a used 2012 CTS in July and I must say it was one of the best dealerships I have ever dealt with. From Hank Landry in Sales to Brian and Andrew in Service they a truly a pleasure to deal with. I would recommend this dealership to anyone, you will not go wrong. I thought the pricing was fair and the car was in outstanding condition, it was obvious that it had been completely serviced and ready to go. I will not hesitate to buy from Long Cadillac again in the future,
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Seen the car I wanted online went into the dealership I was greeted by salesman Curtis Smith he was amazing from start to finish very professional very easy to work with Curtis made the hole experience very pleasant... Bought the car that day very happy
I am very delighted with the help and knowledge that Paris showed me and he made sure everything was delivered as promised thank you very much Paris
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