Used Cadillac cars for sale near Ontario, NY

We were hoping that our Ford had some life left in it, but weren't surprised when Patrick in service gave us the news that it was hopelessly expensive to remedy. So we worked with Phil in sales and Travis in finance, and left the dealership with an amazing used vehicle, a great rate, and the peace of mind that comes with an awesome extended warranty. These guys took a devastating burden from us and turned it into a positive experience. Thank you all.

Test drove several models and found that the Platinum Luxury model was fitting for me since I didn't like the sport models all blacked out. The 2023 model is very classy looking yet gives you the presidential feel from the inside. Worth the money to see it turns heads!

Punctual, helpful and pleasant. Courtesy vehicle was at our service and work was done satisfactorily and on time.

3rd XT5 have had no issues with '19 & '21. Current our '24 is experiencing automatic braking and cruise control issues. The vehicle is in the shop to be fixed. This issue has caused crashes. Our experience was shocking with the system slamming on the brakes while moving. Ido hope Cadillac gets this issue corrected. We are very apprehensive when driving and will be since this occured.

The sales team was very professional, not pushy and let me look and choose the perfect car for me and my family.

Excellent handling, very maneuverable, very tight turning radius, decent fuel economy, great infotainment system and navigation, great paint job, very comfortable seats. Very satisfied with my XT5.

I worked with Steve during my search for a used EV, and I genuinely can't say enough good things about him. Although I ultimately had to go with a different vehicle due to logistics and timing, I really wish I could’ve closed the deal with him. Steve was hands down the best salesperson I spoke with during this entire process. From the beginning, he was patient, transparent, didn't play games and was never pushy - a rare combo in my experience of car shopping. He took the time to understand what I was looking for, explained the details clearly, and even caught important details (like hail damage) before I committed, which shows integrity and a customer-first mindset. He followed up consistently without being overbearing and truly made me feel like he was working with me, not against me. He was proactive and helpful every step of the way. If you're in the market and want to work with someone who's honest, attentive, super friendly and genuinely kind, ask for Steve. He sets the bar for what a car buying experience should be. Thank you again, Steve. I really appreciate everything!

The Luxury and comfort leveli is not the same that. people got from the early 2000's and earlier models.Disappointing and makes you wonder why you are paying an upcharge over a basic gm or chevrolet of same size just for the name

Van Bortel has a customer centric reputation that is richly deserved. Because of supply chain issues new cars were generally in short supply in 2022. I ordered my Subaru Outback on 1/20/22 and was HOPING for delivery by early April. Due to various issues ranging from Japan to the U.S. assembly facility in Indiana this district not happen. Van Bortel worked with me every step of the way with updated timelines, timely changes, and even generous pricing allowances to help to ease my ?pain.? They never once ignored or denied my requests. I finally took possession of my new Outback on 5/20 and EVERYTHING went like clock work. I could NOT be happier with my new my new Subaru or with Van Bortel Subaru. They are the BEST!!

Road noise is loud, Water leak in front passenger side during heavy rain or car wash. Engine noise that the tech can’t locate. The XT 5 is a very nice size SUV. For a high end vehicle the warranty should be better in length and milage..

Great Customer Service. After inspecting our vehicle, they purchased our car and gave us a check on the spot. They not only purchased our car but arranged for a LYFT ride to take us home. This was a no hassle process and took less than 30 minutes.

Got a 2023 identical to this 3 weeks ago. Bought it for retirement road travel. Have had 2 SRXs before. Traded in a sweet 2016 ATS Performance coupe reluctantly. No regrets. Electronics are outstanding. Handles better than the SRX. As peppy and nimble as the ATS. Always GM, never disappointed. Value, comfort, performance.

I bought a Toyota Camry from Waterloo location. I have no complaints. I think can’t remember if the Gus first or last name was graham. Great salesmen. Helped me get the note with marginal credit. Great car

We love our XT5, it drives great and looks great. The only thing is the navigation. You have to plug in your cell phone to get it.

Joe was amazing and very helpful My son needed a reliable car, and he worked with us, to make it happen. He explained everything and guided us through the whole process. Definitely going back.

The interior is like a space ship! The interior leather is just the color I was looking for. It is so smooth riding and quiet!

1 of the easiest car buying experiences I've ever had. Eric took excellent care of me, he gave me what I wanted for my trade in. Car is everything he said it was. Will definitely recommend

This car is very important, when it comes to the size of your family.Six people will fit in comfortablely love it every family should buy one of this car.

Phil is the most charismatic salesman I’ve ever known, he had every detail in mind to make sure I got what I wanted and he was smiling all the time, great experience! Thanks.

No issues and it is much better than electric cars. Safer and much less expensive to own. Also much more convenient for normal driving .Not weekly range anxiety as I had when I owned an electric car. Never buy electric again.

Great easy my salemen Jason was helpful and worked with me highly recommend . well worth the trip.

My wife and I enjoy our XT4 and we have drive it over 19,000 miles in 11 months. People complaining about issues apparently didn’t test drive one before they purchased other wise they shouldn’t be complaining. Performance 8 Comfort. 8 Quality. 7 Exterior finish 9 Interior 8 Ride. 7 Quietness. 8 Nimbleness. 8 Handling. 7 Rear seat room 6 Over all for the value it’s a very nice car. The sunroof had a rattle - dealer repaired a loose clip - fixed - - dealership replaced its battery it seemed weak - replaced with a more powerful one. We have at times spent 7-8 hours highway driving found it very comfortable and quiet. Headlights light of the road ahead very good. In all a very good car. Sounds like some owners should have driven one more before purchasing one or maybe purchased a larger model. We have owned many much more expensive vehicles and this one is in the top ones we have owned. We are in our 70’s so its smaller size is great for getting around. We haven’t had any issues like their complaining about. We will purchase another one possibly a 2025 model.

Bob Johnson LeRoy delivers exceptional service, honest communication, and a hassle-free buying experience. Their friendly, knowledgeable team makes every visit enjoyable.

I have a ct6 platinum with super cruise. 4 years now bought used . I have driven it 60k miles. Not a single problem. Normally gets 30mpg with the 3.6v6 on highway about 24 in town. The car handles fantastic on any surface. I love it. Highly recommend it.

Steve from sales provided a great experience for the purchase of my new vehicle. He was easy to work with, knowledgeable and very communicative. This is a place I’d definitely use again, with Steve as the sales associate. He went above and beyond to meet my needs and make the process smooth. My purchase was done virtually, so communication was key - Steve delivered!!

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

Got everything taken care of while I was there for a recall issue. Appreciate that they were able to do necessary work without having to make another appointment.

David did a great job helping me with the purchase of a used truck. Fair negotiation and great customer service.

I financed the 2012 cts4 luxury pkg in early 2021 with 50k miles on it with one previous owner and have just recently paid it off and now have fully owned this for about 6 months. This is my first vehicle, so while I have nothing to compare it to in terms of previous cars I’ve owned, I still must say this car has been absolutely amazing for me. Compared to other cars I’ve driven, including a few BMWs, Benz, etc. this one has truthfully been my favorite. The very first thing I noticed when test driving it was how insanely smooth this ride was. I was honestly blown away because I have never driven a car with this smooth of a ride. To add to this, I personally love the style. My personal vehicle is the black raven exterior with a beige interior. There is also the polished wood on doors and dash which I love. The only thing I have added to this car was the Apple CarPlay boss radio, which for me is a necessity as I can’t live without my own playlists and easy navigation. I feel like this also helped to modernize the car a bit since I do have am older model (2012). The biggest problem I had with it so far was a fuse under the hood controlling the fan which was literally a 5 min fix and costed me $60. Have not had a single problem since this fix. I have driven it about 20k miles now for about 18 months and am currently around the 70k mile range. Hopefully as there is more wear and tear it can give the same reliability and performance that I have enjoyed up to this point. Other than that, beautiful sunroof, decent amount of space in the cabin, large trunk, good acceleration, nice HP for a vehicle with no after market performance enhancers considering this car is around 300hp stock and a nice V6 engine. As I was rating this car, I was genuinely trying to think of something more constructive criticism towards it, but I truthfully have rated this vehicle to the best of my ability. Keep in mind this is from 50k-70k miles so far and this is the 2012 vehicle being rated in 2022. One last thing I would like to add considering the gas crisis that is going on as of now, this car has good mpg which is around 20 with an 18 gallon tank. Once the low fuel alert comes on, you still have about 50 miles before gas is really in dire need. Overall, really love this vehicle and I hope that this review helps.

They were awesome. The car runs perfect. The financing went well even though my credit was poor.

I really enjoy driving this vehicle it is a daily driver I had to modify the exhaust because a weld broke after someone else cut the resonators off thinking it was the cats I bet they felt great at the scrap yard but any way it just rolled over to 200k a few days ago it still performs great I put drilled and slotted rotors then put new cats and AutoZone bought pipe for duels it sounds obnoxious and angry I think the srx was held back and could have produced an excellent sport vehicle as for the brakes since the new rotors I havent had any issues still OEM calipers I was behind a vehicle that was on a cars but and it stopped suddenly the only thing I could do was stand on the breaks then I let off gassed hard as I swerved around the 2012 srx was still solid and reliable and I squeezed a camel through an eye hole it gave me a real rush of adrenaline and made me realize this car is just a wee bit more than I thought

One of the best experiences I have ever had. From the initial call speaking to the representative Jordan, boarding a flight out of JFK Airport, being picked up by Jordan at Rochester Airport, Transporting us to the dealership in Avon, all paper work ready to sign. Everyone at the dealership were friendly, courteous, and professional. Thank you for a wonderful experience!!! Michael M.

The CT5 sport looks great and rides great. I don't have any complaints, everything is great so far. The dealer, Dimmitt Cadillac in St Pete has been great as well.

I only drive about 1500 miles annually. Last year (2024) I bought two of these cars, identical except for interior and exterior colors. No mechanical issuers to date. But the car is too hi-tech for me. I have little knowledge about what many of the knobs, buttons, computer swipes, etc. actually do. The owners manual, which you can purchase for an additional $50 is over 450 pages, I have yet had the time to read it. It comes with a sun roof which I did not want, but had no choice but to get it. It is very complicated, I liked the less complicated cars of yesteryear much better.