Jeff is an exception to the car purching Salesperson, very patient, knowledgeable of his various models and goes beyond customer satisfaction in all aspects customer service. I've been a Mitsubishi owner for 8 different purchases and I must say after finding this dealership and my New Sales consultant I will be referring them to my family and friends as a No Gimmick No pressure Real type of car buying experience. Thanks again to Jeff for a great New car experience..:)
I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.
My first impression was with Marybeth over the phone, delightful, considerate and respectful of my time. She welcomed me to the showroom. When I arrived I met cordial Chris from sales who was assisting another customer, but promptly introduced me to Carlos who is knowledgeable, transparent and genuinely interested in getting to know my needs. Took me from start to finish through the process. Very impressed. Greatly appreciated the follow-up call from Marybeth the day after purchase to thank me for my business, to offer any assistance and wish me Happy Holidays and good luck.
I have always leased vehicles, but this is my first Cadillac and Kristina couldn't have made the transition easier, we looked at numerous vehicles and she was so patient with me - made sure I had everything I needed and wanted! She was amazing to work with and the entire team at open road is just great! Thank you for everything.
I bought a 2014 CTS a few weeks back at this dealership. Chris the Salesmen was very helpful and clearly knew all there was to know about the CTS. The whole group that I dealt with; Including Omar the Pre-sales manager and David the finance manager, were very professional. I liked that the entire sales process was low-pressure. And by the way, Cadillac is starting to put out some really good American alternatives to the typical European trendsetters. Good job guys!
We purchased a Cadillac XTS and the experience was fantastic! Our salesperson, Dennis Sloyan could not have been better. No pressure and very accommodating. He explained all of the features of the various models and answered all of our questions. He took us to the various model vehicles to explain the features which was extremely helpful in making our decision. Malouf Cadillac is truly fortunate to have a sales person with the knowledge, and ability to relate to the customer. We would not hesitate to recommend Malouf Cadillac and especially Dennis Sloyan to any of our friends looking to purchase a Cadillac. Dennis has our business from this point on!
Bought a new Chevy Equinox today from salesman Bill Selby. He was very helpful and a pleasure. I appreciate his excellent service. Also Tony Fodor;s input was Greatly Appreciated. They made the my purchase an Excellent experience
My experience at Malouf Cadillac purchasing a new vehicle was fantastic. No pressure, no haggling and none of that back and forth routine between salesman and manager. Dennis Sloyan, Sales Consultant, was courteous, knowledgeable and answered every question I asked about the new vehicle. If you're in the market for a new Cadillac go see Dennis at Malouf Cadillac.
My experience was nothing but pleasant with Dennis. The experience was remarkable. The process was smooth. I would recommend my family and friends to him. Thanks again Dennis. I???m enjoying my ats v. Thanks to the malouf cadillac team as well.
Kevin @ Malouf Cadillac is personable and treats you like a friend. We purchased 2 used cars for our sons from Kevin and still received upscale Cadillac customer service. From start to finish and after he was a pleasure to do business with. Thank you for a great experience Kevin
From the initial phone contact with Asad, to the informative sales help at the dealership from Dennis, and ending with the deal closing by Kevin I found the team at Malouf to be very straight forward and with out pressure. This is far from my first car purchase, but it was my best car buying experience with out question. Besides all of the personnel excellence, I got a great deal on a Certified Pre Owned Suburban for my wife. Thank you Malouf!
I was greeted at the entrance door by Denis, who took all necessary information about my trade in and what I would be interested for. In 5 minutes I was test driving my future car. 20 minutes later I met Joe Nigro , who offered to me my trade in value and purchase price for the SUV I wanted , which I could refuse. 35 minutes later all paperwork is sign and I am ready to go. Good job, guys. Keep it up.
Very courteous and well knowledgeable regarding all aspects of the XT5. They make you feel as part of their family, rather than an ordinary customer. This is my second XT5, having a 2017 and a 2018 for my wife and myself.
I recently had a car repaired here and was helped by a guy named Mike Staiano. He was very knowledgeable and friendly and had my car returned to me very quickly. The whole shop was amazing. I will definitely bring my car back here.
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