I connected with this dealer via an online shopping experience. The online salesperson was courteous and listened to my need list and helped me find the best deal. Finance person was courteous and expedient. I would recommend this dealership when shopping online
I have bought vehicles from Dave for 25+ years and never have had a negative experience. That is why I keep buying from Dave, he makes the process, actually, enjoyable because I know that I am receiving his utmost attention to detail for my purchase.
I just want to reach out. Me and my husband came in to have are Honda Accord serviced and I was greeted by a young man name Logan. From the second Logan saw us pull up he started walking toward the car with a smile on are face. The way Logan greeted us at our service appointment is beyond explainable. He told me that he only believes in doing what needs to be done to the car and never recommends something with out knowing that it needs to be done. He earned mine as well as my husbands trust more then any service guy ever has. To follow all of these great things Logan then came into the waiting room where we were sitting and brought me as well as my husband a bottle of water and a bag of popcorn and sat down right next to us. Me and my husband both looked at each other and did not know what to say. Logan sat there and talked to us for over 15 min about how much he appriates are services and that he truly wants his customers to have trust in him. He told me that if there is ever anything I have a question about or just need advise that I can call his personal phone and that I am never a bothered and followed by pulling a buisness card out with his number. I will only have my car serviced by Logan from here on out. Even if that means I have a different brand car. Me nor my husband have ever met such a kind young man.
Thank you Logan for all you did for us.
They have no-haggle pricing. Their asking price on the car I bought was $2,100 under low-end Kelley Blue Book. No head games to take the extras: e.g., extended warranty, insurance or VIN glass etching.
I have never had a team work so hard to make my dream happen. Veronica Tran and the finance manager spent hours to make sure that i got what I wanted for the package that met my needs. I am so happy to have my dream-car, and the support of the staff at the dealership. I couldnt reccomend them any higher...It feels like i have found a new family. Thanks so much!
The service is Superior to the many BMW Dealerships I visited over the 3 week period I have been shopping for the right vehicle. The staff and special finance manager, Steven Toppins was awesome and extremely helpful. No pressure tactics and very knowledgeable. If you are shopping for a new or used BMW I highly recommend you make West County BMW your first stop and ask for Steven Toppins. You won't regret it.
Once again, I had a great experience at St. Charles Nissan. I needed new tires and an oil change before Friday. I called on Wednesday morning and Al worked diligently to secure my hard to find wheels and had everything completed by Thursday evening. To top it off, they cleaned up my dirt car at no extra cost. I have often said, "service is the other thing that can beat Wal-Mart." Thanks to the entire team for your excellent customer service. Harlan
Great experience . First time buying a car I could say that.
by 1 Man Amazed from DealerRater.com
November 4, 2018
The service and attention to my needs were way above and beyond the normal car buying experience. The sales person --Matt Sanders-- was Amazing. I set the appointment up with him for my elderly parents, 81 & 75 yrs . I explained prior what they were looking for. He was so understanding and patient with my parents . Just Amazing service hands down . I'm 57 and was the best car buying experience of my life, My parents said the same thing. Between us 3 , we are talking about 40+ car buying experiences. So I can tell you , if you shopping for a new car, Matt Sanders at St. Charles Nissan is the one you want. This is not normal for me to even fill out review, much less a review with such praise. Take it for what it's worth. Ask for Matt Sanders and you also will find yourself wanting to praise the service you receive.
The team out at Napleton's Mid Rivers Kia has a winning combination with Darwin Cunningham and Ken Stark. This was my first experience with this dealership and even though it's quite of a drive from the local dealerships that are closer to home, it is WELL worth the drive. After arriving, I met with Ken Stark who I can't say enough about. There were no slick gimmicks, no pressure, no attempts at manipulative ploys. As cliche as it might sound, but we hit it off as if we were buddies for years. Again, he was easy to talk to, the other employees/salesman appeared as though they genuinely enjoyed working there, you could just feel that positive energy in the air. It made car buying fun again as it should be. Enter Darwin Cunningham. This guy gets it. It's those little things that go a long way. When delivered on EXACTLY what I wanted, he wrote "CONGRATS!!!" on the paper. It made it that much more fun on signing and being a part of this great experience. He too couldn't have been easier to talk to and was VERY transparent. Extremely friendly, kept me informed every step of the way and was fast at delivering what I wanted but took his time when or if I had any questions to ensure we were on the same page. The service I received at Napleton's Mid Rivers Kia is nothing short of extraordinary. To say that both the car buying experience and its salespeople have challenged my preconceptions about your typical car dealership and its antics is a gross understatement. They have truly changed my mind and those ideologies and I will be telling anyone and everyone that will listen about my experience and to give Napleton's Mid Rivers Kia a try before they give another dealership their business.
I had a good experience while purchasing my 2013 GMC Yukon XL. We got a great deal and a good loan package. If you're in the market for a used car, give Mike Kaufman a call. He was a pleasure to work with and obviously enjoys his job. Just one suggestion - the customer lobby could use a popcorn machine. :-) This seems to be a popular addition to a lot of other dealerships.
Great deal and service was fantastic! My salesman made the deal really easy. More for my trade than the other dealers and finance had me in and out.
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