by Richard L Webb Jr from Rancho Santa Margaita, California
January 6, 2018
A great experience. Purchased a new Chevrolet Suburban Premier and it was loaded! Gene at Connell Chevrolet was awesome! Did not need a Sales Manager to close the deal nor a Finance Manager to sign the deal. Gene did it all! We were a Ford family (purchased an Expedition, 2 Edge's and an Escape in the past seven (7) years), but we have now seen the best of GM and will never go back!
Who knew Selman Chevrolet had a collision dept for my Acura. When my insurance company told me about them and the fact that they could do an estimate on site, I was still concerned that they could not match the color for my "Bisque Red Pear" Acura. But they could and they did. I was given a loaner car at no charge, and they not only repaired the damage to the fender and headlight, the also took care of a couple of "parking lot" dings, at no additional charge to me. My contact at Selman was Bob Bessett, and he kept me up on their progress and got my car back to me earlier than promised. I appreciate AAA's handling of this claim and telling me about Selman. It will be my go to dealer for any future repairs.
Great place to get in and out but if you are expecting to get some walk through of the the car features and buying process or even some gas to get home do not go here.. but if you are looking to literally walk in and buy the car and leave then this is the place for you!
I purchased a new RAM 1500 on Oct 13th and it was one of the easiest and best buying experiences I have had. Tyler gave a great introduction to the truck and explained all the features. He knew the truck very well which is not always the case. We took a test drive and discussed a price. My wife and I then left to discuss it, we decided to pull the trigger. Tyler did most of the paperwork over the phone to reduce time at the dealership. When we arrived the truck was detailed and we only spent about an hour finishing things up with Tyler and with financing (sorry very nice guy but his name escapes me). I feel I got a fair deal and the entire experience was refreshing. How they stand behind the purchase is yet to be seen but I will let you know.
One of the best vehicle purchase and trade-in experiences I have ever had. Minimum amount of back and forth. We quickly developed a deal that made everyone happy. Vincent did a great job explaining the Chevy Volt. I was in and out in about 1.5 hours.
Service department was good and Cashier was good. I think you need to upgrade customer waiting area. compared to other dealers in the area. it was like I already have your money and now I am sticking you in a corner way from everyone site. This was hard to say because I like Selman Chevrolet
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