I found this vehicle I purchased at cars.com. We did almost everything over the phone. We had a little problem with the financing since this was an out of state purchase but the finance manager did a great job in contacting the necessary individuals to insure the proper entities were on board. The salesman had everything ready which was great since this was a 4 hour drive. One of the best car buying experiences. I was impressed they were aware of KY titling and registration requirements.
Have been a Ford owner for 25 years & this was my 1st experience at a different comany & it was the best customer service experince I have ever had. I gave my salesman all of the pertinant information he needed via email. And he had everyting ready by the time I got there and was out withing 45 minutes. I have a very busy work schedule, as do most of us & I do not want to spend a lot of time at the dealer & I certainly did not have to. In & out, just the way I prefer. Rich Milne did a superb job & also his assistant, who's name I just can't recall @ the moment. (sorry)
Front lugs were not tightened on oil change / tire rotation, spoke to Service mgr and he rechecked all and spoke to technician. Filled my tank with gas and told me he would take care of two future service visits. Thankfully no one was harmed and the vehicle is fine.
I brought my 2008 Impala in for its annual winter worthy check and tune up. Once again I was pleased with the attention paid and the suggestions made that I found mutually agreeable. Once again, a good experience and I continue to have confidence in this dealership.
by Robert Lloyd Fix from Sterling Heights, Michigan
August 3, 2018
Disappointed with lack of communication. Took 2 days to get estimate and I had to initiate call to find out about estimate. Was told repair department would call back when parts were in. Again, I had to initiate call a couple weeks later to find out parts were in.
My experience with Larry Kane at Moran Chevrolet was great. He was very informative and friendly. We traded in and bought a car through him and the process was very smooth and seamless. I would highly recommend!
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