Treated with respect from entering building until driving off in my new Buick Encore.
I am a senior lady, but the young man was gracious, not pushy and listened to all my questions ,explaining & showing use & care.
I had been searching for a new truck for a while when I found exactly what I was looking for. I submitted the form to contact the dealer through Cars.com and was surprised to get a phone call from an actual person instead of some generic email. Since I live more than 100 miles from the dealership most of the sale was done by phone. I first spoke with Nikki Davis who told me a bit about the area and the dealership itself before putting me in touch with Lamar Elrod,my salesman. Both Nikki and Lamar talked to me like I was a friend. Lamar answered all my questions about the truck I found so that I was confident it was exactly the truck for me. He helped get everything done over the phone so all I had to do was drive over there. Because it was a working weekend for me they had to hold the truck until Monday evening. We arrived late Monday and they had the truck cleaned up and full of gas. They checked out my trade while I looked over the truck and drove it up the road. There were no issues at all for either side so we did the paper work. Even though it was getting late nobody there seemed to be in any rush and everyone was in a great mood. The guy handling all the paper work was great too, I only wish I could remember his name as well. These guys even had my trade in paid off before the end of the week. This has been the best buying experience I've had.
I arrived without an appointment and a tight time line. The service department exceeded my expectations and earned my future business! Brian Hernandez was my service advisor and was responsive and a true professional from arrival to departure!
Very friendly staff. They did okay answering my questions, but I new more about the history of the vehicle than they did. There's a $599 handling fee that gets added to the sticker price, so make sure to ask about it up front.
Our experience at Lake Lanier Cadillac was excellent. They worked with us to help us find the exact car that we wanted. Earl was very attentive and made sure that he answered all our questions. Everyone at the dealer was very helpful, friendly, kind and knowledgeable. We love our new car!
Operating with honesty and integrity! The team, and I am choosing that word purposefully, was upfront and kind. Everyone from our sales persons (Tony & Keith) to the finance associate (Andrew) worked together! They answered ALL of our questions (and I personally ask a TON of questions) and kept their word on EVERY detail. No bait and switch. If you want to experience purchasing a quality vehicle, at a great price, from an amazing team of professionals....get on over to Carriage Mitsubishi! I am not an easy customer, I have very high expectations....and they exceeded my standards. Faith in humanity restored? Click-check-click!
Thank you to Mr. Griffin Huntsinger for making my sons first time buying experience a great one. He's still smiling ear to ear. Great customer service, knowledgeable, and friendly. We were in and out in a little over a hour. Great dealership, wonderful salesman. Excellent customer service.Highly recommended! You Rock!
Jay Kimmel is an EXCELLENT Salesman! He and the whole staff make your buying experience painless. They listen to each and every thing you tell them. I would recommend them to anyone looking to purchase a new or used vehicle. This was our 3rd purchase.
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