I would like to commend Henderson Chevrolet for accepting, completely correcting and for standing behind their word to correct a situation that was questionable as to responsibility. I initially submitted a somewhat harsh review, but would like to recant it was a big "THANK YOU" instead.
My buying experience was both fast, pleasant and efficient. Everyone was very friendly and the facility was excellent. I received an excellent deal on my purchase and I would not hesitate to deal with D-Patrick Ford in the future. I traveled 200 miles in a one way rental to the facility. My D-Patrick sales rep even called the rental agency for its pickup at the dealership.
The entire process was very quick and seamless. They took the anxiety of purchasing a new car away from the buyer. From the friendly and informed staff (Travis, Kameron, Josh, and Jenny who assisted us in getting a good deal on the car that we wanted, to answering the countless questions my wife had, the entire experience was great. I highly recommend them.
Joe was great in the service department! He went above and beyond to make sure I had a great experience. He notified me and soon as he knew what the problem was with my vehicle and then made sure I had something to drive until the repairs were done. I will definitely be back and would recommend Keenh Kent Service Dept to everyone!
Highly recommended, smooth out of state experience
by Glen P. from Los Angeles, CA
November 15, 2018
Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.
New car shopping at Romain was a positive experience for us. They were friendly & informative. Our salesman was Tyler Emmett. He was great from beginning to end-polite and honest. He found us the perfect car & we love it!
When it came time to replace our SUV, we knew we needed a 7 passenger capacity for transporting grandchildren. We contacted our salesman, Don Kipp, at Romain to advise him of our plans to trade in early summer. He said the timing would be great and that we might want to take a look at the new Subaru Ascent. Don contacted us when the first Ascent became available to test drive and we fell in love with the vehicle. Don and all of the staff at Romain Subaru made the order and purchase process was a wonderful experience. We love our new Ascent and the grandkids give it thumbs up!
From the start with Paula this was the best dealership experience ever. Steven Ward was our sales person and would recommend. Also talked directly to Tony Toomey. Both were very open with information and invoices and very focused on maximum customer satisfaction. Finance Manager Mickey Hammers who finalized the sale was also focused on our needs and open with the financial side of the sale. Personal best and would strongly recommend anyone looking to purchase a vehicle to start with DPatrick Boonville. It will save you the time and effort it takes to shop around for the best deals. No need to go anywhere else. OUTSTANDING start to finish.
excellent service and coustomer service ../oil change ,tires rotated in very reasonable time.Always greeted by service people in friendly professional manner.Facility is clean and well maintained
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