Comfortable, Friendly Sales Experience - Amazing Value
by GMCx3 from DealerRater.com
December 1, 2018
This is the third car that I have purchased from Justin at #1 Cochran in Robinson, and with each one, the experience has been friendly, welcoming, and comfortable. He is extremely knowledgeable and really takes the time to get to know his customers and their needs. I am confident that he helps me find the best value without being pushy and he is always available if I have questions or concerns with my vehicle. You are not just a customer to him, you are a friend and he conducts his sales in that way. I would highly recommend Justin and #1 Cochran to my friends and family.
New car purchase. Friendly service. Efficient service. Knowledgeable staff. Helpful staff. Professional staff. Would definitely recommend. Great deal. Love the Subaru commercial. Wonderful give back offer to charity. Note, Subaru was not listed on survey. Had to check Saab to be able to send survey. Need to update when you receive.
Thank you to everyone at Jack's Ford, especially my salesman Greg Kirchner, for finding the car I was looking for and making my car buying experience so smooth. I appreciate the girls in the office for going out of their way to take care of all the paperwork including the trade. Great customer service!
I called ahead before my appointment to let them know I was traveling to the dealership. When I arrived they had the car parked out front already warm and ready for my test drive. Negotiating was a breeze. The salesman and sales manager were very transparent and honest during the negotiations. I would definitely recommend Kenny Ross Subaru.
Traveled 340 miles round trip and glad I did. The guys are great at Pinnacle, no pressure and very knowledgeable about their products. Big thanks to Bernie and Lou for putting this deal together for me.
I found them online searching for used diesel trucks through Carfax. I called about a truck when I saw they had one listed like one I was looking for for, the pictures of it looked really good. I drove 2 1/2 hours and was really impressed with it and thier operation. Dustin let me drive it and we talked about it. I drove home and searched for another week or so. I kept coming back to this truck and decided this was the one, I called and made an offer and Caleb made the deal with me and agreed to accept my offer.
After two weeks of looking for others I drove back down after securing financing and finalize the deal with Mike and drove home with my newer truck.
Staff was friendly & knowledgeable. Only downside was having to wait for long periods of time for no reason. We were replacing our recently totaled 2016 Highlander with a 2017. Numbers were discussed and agreed on the day prior so that the next day would be hassle free and quick. Unfortunately, do to waiting for so long we were there for 3.5hrs.
The service department was very helpful when my vehicle started making all kinds of noises. I called they scheduled an appointment that was convenient for me. They diagnosed the problem explained what was wrong and what needed done. They made the repairs and I was on my way. I have been going to them for years.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have never had a better experience buying a car. The salesman came highly recommended and he far exceeded my expectation. His interest was more about getting me the car I wanted, not a sale for himuself. Everyone there made me feel welcome as if I was part of the family! I'm one of the Crivelli gang for the rest of my car needs. I couldn't be any more pleased.
Took in our 2016 traverse in for a check engine light on Monday. Stopped in to see our salesman Brock... as I always do. Talked to me about a special going on for leasing. Next thing you know That Friday we drove away in a 2018 Colorado... Brock is always very nice and professional with a great personality. He always goes the extra mile for us. This is our 5th vehicle from Brock and probably many more.
I cannot say enough good things about this place. Russell is a class act. Total professional. Thank you Russell. Joe (Finance) professional. And a straight shooter. This place gave me a great price on a 2016 RAM... loaded. I drove from Michigan due to price. And I won't hesitate to do it again. This place is clean. The staff is friendly. And Russell may be the best salesman I've ever had. Go here. Trust me.
I was pleased to hear Jen Sausman is the General Sales Manager at Town & Country. I have purchased several vehicles from her when she was at Freedom Ford. Every time I got the best price upfront and I was treated with respect. Nobody enjoys car shopping, but my experience with Jen was actually enjoyable. I will continue to purchase from her and I will refer anyone in the market for a new vehicle to see Jen.
I had a great experience at Town and Country Ford in Ligonier. I would highly recommend them. I am completely satisfied with my new purchase! Great people to deal with!
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