This is the best location to find gently used pre-owned vehicles! Kate was an amazing help and Chris is not just a great businessman but a very caring human being! We were so blessed to have been guided to Snell's! We got the best deal and Chris moved mountains for us to make this possible! Thank you so much!
My husband and I were looking for a new car to trade in his KIA that the lease was expiring on. My husband contacted the dealership via their website and was contacted in a very timely, professional manner. We are from Northeastern Pennsylvania and could not find a dealership anywhere locally that had nearly the selection as Matthews. We made an appointment to visit the Mazda Dealership at Matthews. Upon arrival, we met with Paul Tierno. Paul was the gentleman with whom we spoke when we were contacted. PERFECT GENTLEMEN! You can NOT find a better man to deal with. Believe me when I say, my husband put this man to the test! We test drove three different Mazdas the Saturday we came up. Paul knew everything there was to know about each model and had the patience of a saint! This man spent all the time in the world to help us make our choice and research our options. He had everything prepared ahead of time and was more than generous with our lease trade-in. I would recommend this dealership and Paul to anyone who asks. Please visit them just to see what it is like to have a genuine person help you in your hunt for a vehicle. I have the utmost respect for Paul and express my complete gratitude for everything he has done for us. Happy Holidays!
From the time my husband and I walked in the door we were treated with respect and everyone was extremely friendly. The President of the company came out and talked with us and was very upfront about the condition of the used vehicle we were looking at purchasing. It was such a refreshing change to deal with people who truly care about their customers and don't just work to make a sale. They are forging relationships not just selling cars. I will definitely return to this dealership when I need to buy a new or used car.
In September of 2015, my 2004 Hyundai Santa Fe was totaled by a drunk driver. I started car shopping soon after that (something I hadn't done in over 11 years) and not something I was looking forward to doing. I went to Matthews by the waterfalls after seeing a newspaper ad listing their used cars for sale. I walked on the lot and started looking at a 2012 Hyundai Santa Fe. I was greeted by Tom Donovan, a salesperson at Matthews. I told Tom the reason I was car shopping and Tom was very empathetic to my situation. He told me I could test drive the 2012 Santa Fe for as long as I wanted. I test drove the car for a few hours and fell in love with it. It was very similar to my 2004 Santa Fe with many nice upgrades. After the test drive, I knew this vehicle was right for me and I bought it. I found Tom to be extremely friendly, very personable and very accommodating. In the past, I have always found car salesmen to be pushy and "in your face". This was definitely not the case with Tom. I would recommend him to anyone looking to buy a new or used car.
I recently had wonderful buying experience at Matthews. Tom helped me out and was very knowledgeable about the different vehicles in my price range, and got me exactly what I was looking for.
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