I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Alexander and the staff at Riverside Chevrolet made my truck buying experience so easy and fast!! They even paid off my old car in full!!! Most dealers only offered me 1/2 of what they paid for my trade in! They helped me get a much lower interest rate on my new truck even though my credit is less
Wow, this dealership is wonderful. My 2008 Kia Sorento was totaled. Should I also say it was still running even after.. I'm in love with Kia should I say people are sleeping on them. I went to a dealership in Perris and I understand they were doing their job but don't push me when I say no. When I wanted to see a car they couldn't find the key. I looked up the top 10 best Kia dealerships in so cal. How right it was, wow! I wasn't pressured and asked what was I looking for. Rick found the perfect car for me. He knew the cars features and programmed it to my needs. I wasn't even looking for a Sportage but he found that one that had everything. Then the team leader Rick made my deal very easy. I can't believe that the whole experience lasted less than 1.5 hours. I walked out feeling like I came up on a true deal. It's a month later and I am very pleased. I had a problem and one phone call to Rick fixed it at no cost.
Thank you to both Rick & Rick.
I dread buying a new car because I have always hated the process. NOT with KIA!!! No one harassed us or pressured us. The individuals we dealt with, Dan and Rachel were wonderful. They patiently answered are questions and they were a real joy. They went above and beyond what we ever expected. We absolutely love our new car.
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
Joanne was amazing and helped me get exactly the deal I wanted. She was funny and invested in my case. She made sure the finance department was able to get what I wanted and did not stop until I was satisfied
Nick was wonderful. Very knowledgeable and very fast. He got us in an out without the prolonged negotiations. We were very happy with the car we got and the deal that went with it. I would/ recommend Nick to everyone i know
Nick is a great to work with. We met with him in September and couldn???t afford the payment of the Suburban we ideally wanted. We began looking into the best rate we could get through a credit union. Before you know it, Black Friday came around and 0% interest was offer on the 2018 suburban. (Can???t beat that rate!) I researched local dealerships inventory and felt so pressured over the phone to make a purchase on a vehicle we really did not want. I figured; we could not find the exact vehicle we wanted in a local dealership, I was going to call the person that already spent so much time with us, and was so patient, to see if he was able to locate a vehicle for us. I spoke to Nick and within one day he had our suburban waiting for us at Mark Christopher. In fact, he personally picked it up himself. Not too many sales people would take the time to do this. Thanks again for finding us our perfect family vehicle Nick.
Needed to buy a new Jeep and they had good pricing. Once getting there we received awesome service and not high pressure. We were helped by Albert Munoz and Joseph Issac and they were great. No high pressure and very honest. One of the best experiences ever buying a car.
I was looking for specific features in a Chevy Bolt. They responded very quickly and explained the available discounts clearly. They provided "out the door (OTD)" quotes, which is very helpful so you can compare apples to apples. Unfortunately, they didn't have a car with the add-ons I wanted.
I went shopping for a vehicle this week and was met by Cruz my salesman. In all the years of buying cars, I definitely have to say Cruz was the best. What a great young man. He was extremely professional and highly competent in his job. He was not pushy very respectful and knowledgeable about vehicles. He made the experoence very enjoyable...great salesman and person. The entire staff from the manager, finance everyone was very professional. Matt prepped my vehicle after I bought it and did an outstanding job. He also was a true professional. You can definitely be proud of your staff because they earned my business. Your dealership is top. Thank you very much and I am enjoying my vehicle!
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