Absolutely the very best, most awesome, buying experience on the planet, EVER! These folks know how to let the process breathe...no PUSH, no PULL, NO BULL. Our sales guy Nick is as professional as they come without being a "salesman", very relate-able and honest. Understand we were out and about doing some Black Friday shopping without really needing anything. We stopped in to do a few test drives as this dealership had all 3 sedans we were considering (Cadillac, Lincoln and Buick) to purchase NEXT YEAR, not this year. After looking they didn't have (on the lot) the Buick LaCrosse with the large moonroof or sunroof...which ever its called. Nick said they had one in the wash bay.....BOOM...test drive done!!! My husband and I love this vehicle and were extremely excited that we made an offer and it was done!! Their finance guy Alex is the ONLY finance guy you will ever want to work on your half in these situations....totally and completely painless!! IF you are in the market for a domestic certified used vehicle, go here----you will NOT regret it!
I left my Chevrolet Impala with my certified to diagnose an electrical issue. Ross worked tirelessly tracking down the electrical problem. He was able to find and correct the problem. A huge thank you to Larry Ryan and Ross Dobben for taking care of my problem.
I gave this place a perfect score because Roy van liere stepped up to the plate and made my car shopping experience the best I have had from anyone out there. Roy went above and beyond the call and answered every question I had quickly and he never left me hanging. He worked with me for weeks and never gave up trying to help me find the perfect vehicle. I can say with confidence that Roy is a role model employee that sets the bar higher than anyone I have worked with. Thanks again Roy! You have won my current and future business.
My husband and I came in looking for a used car, with a 2009 Dodge Grand Caravan for a trade. Hector was able to work with the finance department and get us into a 2019 Kia Soul. The process was easy and Hector explained everything in detail. We ended up with a higher payment than we expected, but the perks of buying brand new made the extra cost so worth it!
I stopped in to get some maintenance done on my 09 wrangler and ended up driving away in a new Cherokee trail hawk. I love it. They also did a awesome job on my wrangler. Thank you Ben. And Tim .and Ryan in service thank you for working with me getting my wrangler done fast.
John Kaminski was extremely helpful from the first time I was in to just even look at options for a truck that I did not expect to get until further down the road but within a a month or two I found I needed a new vehicle sooner than expected. He was great with helping find a truck and opened me up to options I had never even considered before. He was able to set me up with new tires and extra after waiting a week for a sensor to be repaired (the wait was not their fault it was out sourced places issue). He helped make sure my sister who referred me got her referral money and was cool to just talk with about things we had in common and I will be coming to see him for my next vehicle as well. I should note Matt was very helpful in John's absence on one day inparticular.
Was looking at cars for a long time. Went in and talked to Justin. He made everything easy. The whole staff was nice. Not pushy, just felt like they actually cared which is nice. Definitely recommend them.
Did my research and knew the value of my trade as well as fair market value of the suv I was interested in. Expected a fight to reach a fair deal. Robert Corbett was are salesman and things went great. For the first time I walked out not thinking "what happened" but was pleased that the deal was so smooth with no regrets. Would highly recommend Mr. Corbett and Preferred Chevy of Grand Haven. 5 stars
This is my 2nd used car purchase from Preferred. My sales rep. (Ryan Myers) was both professional & knowledgeable. Both the car buying process and the delivery process were handled in an excellent manner. Ryan took the time to explain all of the features of the LaCrosse and answered all questions thoroughly. I won't hesitate to return to Preferred and Ryan in the future.
Everything was great I loved every single bit of it , I have absolutely nothing to complain about, it was top notch and then some.
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