MY FAMILY AND I WAS HEADED TO CARYLE LAKE ON SATURDAY JULY 29 WHEN MY TRUCK OVERHEATED AND WE WERE ABLE TO EXIT THE TRENTON IL EXIT AND WHAT DO YOU KNOW THERE WAS A CHEV DEALER. THE SERVICE DEPARTMENT WAS QUICK TO RESPOND TO OUR SITUATION AND QUICKLY AS POSSIBLE TOOK A LOOK AT MY TRUCK. THEY WERE ABLE TO RECOGNIZE THE PROBLEM WHICH ENDED UP BEING MY FAULT BECAUSE WHEN IHAD CHECKED THE WATER LEVEL ON THE TRUCK BEFORE I LEFT HOME I DID NOT TIGHTEN THE RADIATOR CAP CORRECTLY!!! THE SERVICE DEPT WAS GREAT ESPECIALLY THE PERSON WHO LOOKED AT THE TRUCK AND I'M SORRY I FORGOT HIS NAME AND WE COME TO DECIDE THAT I HAD MESSED UP.. MY FAMILY WAS TREATED GREAT IN THE WAITING AREA OF THE DEALERSHIP.. THEY GOT US ON OUR WAY IN ABOUT HOUR AND A HALF..THANKS AGAIN FOUR YOUR KINDNESS AND I WOULD RECOMMEND THIS DEALERSHIP IN EVERY WAY!!!
Leroy was amazing! Very helpful, polite, he went above and beyond! He called me and kept me updated on everything. He ordered a part for me and made sure it came in the next day, car was fixed and I had if by noon.
I would absolutely recommend this dealership far above the best service available. They always call and inform me as to what was being done and what need to be done in the future so that we can put in our own budget. Customer service is the best! Todd always makes sure we are taken care of! Thank you to Steve Schmitt for caring for your customers make you feel like family.
Chuck Is amazing he is honest and friendly it makes the shopping experience fun and relaxing ! This is our second vehical we have purchased from him and fourth over all from Kia ! We won’t go anywhere else ! Thank you
I had a great experience at Federico Kia in Woodriver. I had my not so patient 4yr old daughter with me, and they adapted very well. My salesman, Perry Yates, was busy with other people, but still made sure to keep me updated. I never felt forgotten or pushed off. The other staff members even made sure my daughter and I were doing good! Not to mention, I got a great trade in on my car and love my new Hyundai! Highly recommended.
This was my second purchase here and it was the best experience i have ever had by a new car of any other dealer. Craig was our salesman and he made the process a breeze could not ask for better service. Will be back the next time i purchase a vehicle.
Jan Vanveen did a great job in the service department! Jan was very professional and communicative while my car was in the shop. I have dealt with the other Nissan service departments/dealerships on the St. Louis side and this dealership is well worth the short drive to Illinois.
Waiting room is great while you wait for maintenance to be done. The extra convenence of wifi, drinks, snacks and hot dogs maked the wait go fast.
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