Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
by Michael from Miami
January 6, 2019
The Pacifica Minivan is pretty and you have to love the stow-away seats. But the electronics are troublesome and the dealer don't know how to fix it.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
Avoid like the plague
by txnadia from Atwater, Ca
December 11, 2018
The Pacifica looks nice. That's it. Extremely problematic from the get go. In and out of the shop every 2 months or so for different issues. Got rid of it after 18 months even though I took a huge loss.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
I own a 2017 pacifica
by TiredUtahMom from Ogden Ut
December 22, 2018
I LOVE the look of it. I wish it has more storage spots if you have to stow the seats there is no where else. The main reason for this review is to hope some one at Chrysler sees this and fixes one big thing. I got stuck today, it would have been so much easier to use the winch on the jeep that came to my rescue but there is NO WHERE to attach a tow rope or cable.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
This was my 5 th mini van, Dodge / Chrysler, Love
by Dot S from Pittsfield, Ma.
December 22, 2018
I Love It. A lot of inside room , drives great . Loved my Dodge Caravan , had 4 of them but just wanted to try the Chrysler Pacifica van and so glad I did, it’s great.
Just don’t like small cars that are low to the ground and not a lot of room to move around.
I have 2 growning kids who need a lot of room and comfort.
Love he heated seats. And the backup camera.
The third row seats fold flat so you have slots of room for moving large items.
Really like car! Very comfortable and easy to load luggage when traveling. Easy for mobility challenged people to get in and out. Children love screens on back of front seats.
Handles well on hilly and curvy roads. My salesman really helped me get a vehicle that works well for me.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great people , took care of my needs. Will recommend them, Zac was my Sales guy. Very nice. Very easy to buy, fast and proficient. Go see them.
Has some transmission problems
by Seamha from Roanoke, VA
January 9, 2019
Love the looks of my van. Hate that this van has a hard shift problem. Been back to dealer several times, Chrysler states this is a normal condition. Nothing normal about driving down the road and almost getting into an accident due to car losing power then jerking into gear. Van is back at dealer hopefully for a fix this time.
I was not looking forward to buying a car because it is always a tedious process. But to my surprise this experience was the complete opposite. The staff was friendly, patient, and knowledgeable. They answered all of my questions and was very helpful with the process.
In love with this car.
by BusyMom from Hicksville,Ohio
December 13, 2018
This car has met our family's needs. It is comfortable with lots of leg room. It is versatile with the extra 8th seat in the middle bench. The only complaint is the storage in the center council to secure things from moving.
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
This was the first time that I've used CarMax... always felt that the "no-haggle" thing was just a grift. It's not. Very fairly priced car in pristine condition. They even transferred it for free. Transaction was relatively quick and painless as well. They were even able to take care of the REAL tags and title there as well. If you do your pricing research, they are most definitely an option. And thankfully there was no sleazy salesman vibe or upwelling. Would gladly use them again. Oh, and they actually FILLED the tank, which USED TO BE commonplace, and I didn't have to ask.
Was very good they took there time and helped me the best they could I really appreciate all the effort and time spent during this process.
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