I was very satisfied with the service that Adam rendered. It was the first time that I had him as a service supervisor for what's needed for our Odyssey car. It was done in a very timely fashion, and very professional and kind.
Drove this twice as a rental
by Anonymous from Irvine, CA
November 19, 2018
As title suggested, I had drove this car twice now for longish distance driving.
In terms of practicality, family did not complaint so that's a positive. My only negative is the boot a bit small compare to our Passat.
As for driving experience, I had and will continue to say it's a bit like driving a tractor. The wheel was relatively heavy comparing to all other cars I had drove. Given that I can confidently drive it at night for 90 miles from San Diego back to Orange County so maybe it does deserve some credit on handling department. The braking is ok but if you drive sensibly then I don't think it will be an issue. If you do blindly follow, aka tailgating, I have no confidence in its reactive time, anyway just don't.
Overall, a good people carrier but don't expect any fun driving experience.
Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Stow n' go seating is the bomb!
by Happycamper from bettendorf ia
December 20, 2018
Traded my 2008 for this 2017 and the difference is remarkable..the 3.6 motor is a gem, with class leading power and smoothness along with better mileage..hauls everything.. tows my trailer and with the stow and go seats dropped into the floor...other minivans are not even close by lacking this convenience. My nxt is the nicest vehicle I have owned in my 50+ years of driving.
Went in seeing they have a lot of specials for the holidays. Called and talked with Simon to test drive a new QX50. Showed up the next day at our time and he had the car ready to go. Took it for a test drive and talked me through the options and what made the car stand out from others. Talked with him and Moses about a deal and they worked with me over Thanksgiving to get the deal I felt comfortable with. No pressure and very friendly. I would for sure recommend Simon and Moses to friends and family!
by Everfloat from Salem, VA
December 18, 2018
We bought this van as a replacement for another make and model that gave up the ghost. We haven't had it long, hence the 4 on reliability, but so far it runs well and my wife loves it.
I leased Chevy Traverse in 2017 from this dealership when it was Manassas Chevrolet and had a bad experience. This time wanted to buy a Cruze. Every step went without any issue. Sales Associate Carlos was very professional and nice. Austin in finance answered all my concerns and was very professional. It was overall very good experience.
I have owned 5 since 1999 need I say anymore
by pat5caravans from richton park illinois
November 28, 2018
It's big. It's safe. It's extremely reliable. Unbelievable value. Ask anyone that owns one. Your wife will love it. Don't spend 10K more for an SUV. Save the money.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
I've had Hyundai's.,Kia's..This Dodge seems to
by Felipe660 from Hudson fla
December 17, 2018
I have had Kia's.. I have had Hyundais. this dodge is the best car I have had. I would recommend this car to anybody. and I got the car at Subaru of Port Richey. Great salesman.
Thanks to Easterns I am now a proud owner of my first car. Did not think I would be able to get something on my own but here i am. Thank You Phillip for answering all my questions and making me feel so comfortable my first time purchasing.
I checked with many other dealers advertising deals which were only the beginning of so many additional charges that they were just bait. Not real. At Sport they were 100% real. Nothing unexpected. They also were very attentive and made buying a new car quick, easy and the real joy that it should be.
by Family Minivan from Ontario
November 23, 2018
Good family car for the price , you get what pay compare to other brands of minivans , not bad at all , but they need to update the model , the new 2019 is the same same , and they should add ad optional AWD
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