I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Came in just to browse for a bmw i been wanting, was helped by T who was really helpful and friendly and always made me feel comfortable. Ended up leaving with the car i wanted and a really affordable payment with no pressure at all! they washed up my car right away and i was in and out within 45 min! no hassle hands down best car buying expirence ever!
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
Had a check engine light on and also had a recall. Had an appointment at 7am and had me out around 11am. Service Tech was polite and professional. This was my first visit to Ontario Dodge. I will be back since I will not go to Victorville Motors ever again. I was there customer since 99 but when they changed owners and replace the older timers the service went down the hill.
By far the BEST place I've ever been to for my needs, I really needed an emergency oil change for my car, the dealership I originally go to is a headache, I needed an appointment and my work schedule would not allow me to go but I called here and their open services until midnight and very affordable with additional services, extremely helpful and informative, very professional and here you feel like home. They really do treat you like family. The gentleman I spoke with is named Dorian. He really made the experience better and he really knew his stuff and procedures for what I should expect. I'm usually skeptical and paranoid when it comes to my car because you never know but after my visit this place is definitely my go to and my recommend to if anyone needs help. Most definitely send them to Dorian for top quality experience.
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
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